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September 26, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Outside audit says Facebook restricted Palestinian posts during Gaza war


Washington Post | September 23, 2022

Company Listed: Facebook


An independent audit of Meta’s handling of online content during the two-week war between Israel and the militant Palestinian group Hamas last year found that the social media giant had denied Palestinian users their freedom of expression by erroneously removing their content and punishing Arabic-speaking users more heavily than Hebrew-speaking ones.


The report by the consultancy Business for Social Responsibility, is yet another indictment of the company’s ability to police its global public square and to balance freedom of expression against the potential for harm in a tense international context. It also represents one of the first insider accounts of the failures of a social platform during wartime. And it bolsters complaints from Palestinian activists that online censorship fell more heavily on them, as reported by The Washington Post and other outlets at the time.

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The online incel movement is getting more violent and extreme, report says


Washington Post | September 23, 2022

Company Listed: Social Media


The most prominent forum for men who consider themselves involuntarily celibate or “incels” has become significantly more radicalized over the past year and a half and is seeking to normalize child rape, a new report says.


The report, by the Center for Countering Digital Hate’s new Quant Lab, is the culmination of an investigation that analyzed more than 1 million posts on the site. It found a marked spike in conversations about mass murder and growing approval of sexually assaulting prepubescent girls.

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The Most Dominant Toxic Election Narratives Online


NY Times | September 24, 2022

Company Listed: Twitter, Facebook, Social Media


These topics are now among the most dominant divisive and misleading narratives online about November’s midterm elections, according to researchers and data analytics companies. On Twitter, Facebook, Reddit, Truth Social and other social media sites, some of these narratives have surged in recent months, often accompanied by angry and threatening rhetoric.


The effects of these inflammatory online discussions are being felt in the real world, election officials and voting rights groups said. Voters have flooded some local election offices with misinformed questions about supposedly rigged voting machines, while some people appear befuddled about what pens to use on ballots and whether mail-in ballots are still legal, they said.

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Holly Willoughby and Phillip Schofield abuse 'really damaging', Angela Rayner


Telegraph and Argus | September 26, 2022

Company Listed: Social Media


An MP has called for Parliament to regulate social media in the wake of the Holly Willoughby and Phillip Schofield queue jump scandal.


Angela Rayner has expressed concern about the online abuse aimed at This Morning hosts.

The pair have been targeted on social media over claims they jumped the queue to see the Queen lying in state in Westminster Hall earlier this month.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


LinkedIn ran social experiments on over 20 million users for 5 years


Business Standard | September 25, 2022

Company Listed: LinkedIn


LinkedIn ran experiments on more than 20 million users over five years that, while intended to improve how the platform worked for members, could have affected some people’s livelihoods, according to a new study.


In experiments conducted around the world from 2015 to 2019, LinkedIn randomly varied the proportion of weak and strong contacts suggested by its “People You May Know” algorithm — the company’s automated system for recommending new connections to its users. The tests were detailed in a study published this month in the journal Science and co-authored by researchers at LinkedIn, the Massachusetts Institute of Technology, Stanford University and Harvard Business School.

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Tech Firms Take First Step toward Self-Regulation on Trust & Safety


Tech Policy | September 25, 2022

Company Listed: Social Media


When it comes to platform governance, the status quo is not tenable. Almost any fix—be it company policy or legislation—is extremely difficult to get right, and nearly impossible to scale without major trade-offs and consequences. But while thoughtful legislation is getting discussed and passed in Europe, other jurisdictions– including in the United States– are stuck either flexing authoritarian muscles or impotently proposing to take a swipe at important protections for free expression.


Given the current legislative and regulatory impasse, it is important to also look at what tools are available for better self-governance. On this score, the industry does not have a laudable track record. For years tech firms resisted regulation while ignoring or underinvesting in efforts to address the harms of their products and services. And the techlash has produced a variety of underpowered attempts at better governance at the company level.

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NY's sweeping child privacy bill would force online security measures — but Big Tech battle brews


NY Post | September 25, 2022

Company Listed: Social Media


A bill aiming to protect kids online has been introduced in the New York state senate, and it could force social media companies to implement a host of safety features — including bans on advertising to youngsters and on mining their data.


The legislation, introduced by state Sen. Andrew Gounardes (D-Brooklyn) on Friday, is modeled after a California bill that Gov. Gavin Newsom signed into law earlier this month despite searing opposition from Big Tech groups.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Team Leader - Trust & Safety

Clipboard Health | United States

Posted: September 26, 2022

  • You have good prioritization and time management.

  • You are organized, and adaptable.

  • At least 1 year of contact center phone experience.

  • Inbound/outbound call experience.

  • Customer service experience.

  • You have great interpersonal skills and are at ease in high pressure situations.

  • You are attentive to detail, flexible and consistently exceed expectations.

Legal Counsel, Trust & Safety

CloudFlare | Austin, TX, USA

Posted: September 26, 2022

  • Years of law firm, government, or in-house experience (preferably with technology companies).

  • Strong communication skills and cooperative team player.

  • Lead with empathy and understanding while embracing diverse points of view.

  • Flexibility to adapt and thrive in a fast paced environment.

  • Ability to work cross-functionally, with lawyers and non-lawyers, to establish principled, thoughtful, and effective solutions efficiently and in an amenable manner.

  • Ability to organize, prioritize, and manage many tasks on complex projects.

Lead Product Manager - Trust and Safety

CryptoKitties | Kutztown, PA

Posted: September 26, 2022

  • 7 years of digital product management experience, building both front and back-end capabilities.

  • 3 years of experience developing fraud and compliance payment capabilities that offer a great customer experience in regulated environments.

  • Experience scaling products through constant learning and experimentation, in fast-paced and rapidly changing industries.

  • Strong analytical and problems-solving skills, matched with the ability to tell a story with the data.

  • Ability to think strategically, learn quickly, prioritize effectively and succeed in fast-paced and uncertain environments while acting autonomously.

Applied Scientist - Trust and Safety (Remote)

Yelp Inc. | United States

Posted: September 26, 2022

  • Identify and own challenging problems, form testable hypotheses, and drive significant business impact.

  • Lead the design and analysis of experiments or development of causal and predictive models to test your ideas.

  • Collaborate with product and engineering to affect changes in production systems and provide intelligence to other teams.

  • Communicate your conclusions to technical and non-technical audiences alike.

  • Keep the team and our projects current on new developments in ML and statistics by reading papers and attending conferences and local events.

  • Productionize and automate model pipelines within Python services.

T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.

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