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T&S Early Warning News
Get ahead of new stories that are impacting the T&S industry.
YouTube remains rife with misogyny and harassment, creators say
Washington Post | September 18, 2022
Company Listed: YouTube
YouTube CEO Susan Wojcicki took the stage in front of rows of creators at the company’s second ever “Creator Summit” in Los Angeles. The event was a gathering of some of the internet’s biggest stars, and Wojcicki was there to listen to their concerns and feedback.
She began by touting YouTube’s ad growth and the company’s plans to expand its original programming. But when she opened the floor for questions, she was faced with a barrage of criticism from female creators.
TikTok's search engine repeatedly delivers misinformation to its majority-young user base, report says
CNN | September 18, 2022
Company Listed: TikTok
When a TikTok user searches the social media app for information on top news stories, ranging from Covid-19 vaccines to school shootings, nearly 20% of the videos presented as search results contain misinformation, according to a research report published Wednesday.
Researchers at NewsGuard, a journalism and technology tool that tracks online information, searched TikTok and Google this month for information on major news topics such as the 2020 presidential election, the Russia-Ukraine war and abortion to compare the misinfomation delivered by their search engines.
Why deleting something from the internet is 'almost impossible'
CNN | September 18, 2022
Company Listed: Social Media
Most people may live out their digital lives with the assumption they can delete their posts, messages and personal data from services whenever they choose. But a tech hearing this week threw that core assumption into question.
Peiter “Mudge” Zatko, the former security chief at Twitter, told a Senate committee on Tuesday that the social network does not reliably delete the data of users who cancel their accounts, expanding on bombshell allegations he made in a whistleblower disclosure first reported by CNN and The Washington Post last month.
"Doc Rivers Twitter got hacked by Dwight Howard", "Makes better adjustments on Twitter than he does in-game" - Fans send in hilarious reactions to reports of Doc Rivers' Twitter account getting hacked
Sportskeeda | September 18, 2022
Company Listed: Social Media
Doc Rivers has been an NBA head coach for more than two decades. He won it all with the Boston Celtics in 2008 and is currently with the Philadelphia 76ers. Unfortunately, the coach has gotten involved in a Twitter controversy.
It came to light that Rivers' Twitter account had a strange history of liked tweets. The head coach supposedly liked some sexual content on the social media platform, believing that his likes were private.
T&S Policies & Regulations
Regulatory news and policy decisions impacting the T&S ecosystem.
Compare and review T&S Policies for dozens of companies here
Appeals court upholds Texas law regulating social media moderation
Washington Post | September 16, 2022
Company Listed: Social Media
The U.S. Court of Appeals for the 5th Circuit on Friday upheld a controversial Texas social media law that bars companies from removing posts based on a person’s political ideology, overturning a lower court’s decision to block the law and likely setting up a Supreme Court showdown over the future of online speech.
The ruling could have wide-ranging effects on the future of tech regulation, giving fresh ammunition to conservative politicians who have alleged that major tech companies are silencing their political speech.
Justice Department antitrust chief wants to 'unplug' tech monopolists
NY Post | September 16, 2022
Company Listed: Social Media
The Justice Department’s top antitrust cop said he wants to “unplug” monopolistic Big Tech firms and drove home his support for a stalled congressional bill intended to rein in Google, Amazon, Meta and Apple during a fiery speech on Friday.
Jonathan Kanter, the Biden-appointed assistant attorney general who leads the Justice Department’s antitrust division, said U.S. regulators had previously taken a “whack-a-mole” approach to monopolistic behavior by Big Tech companies.
T&S Good News
Some of the good news in the T&S industry that leaders want to know
Chinook's Edge schools work to ensure safe social media use
Mountain View Today | September 18, 2022
Company Listed: Social Media
Students in Chinook’s Edge School Division (CESD) are receiving advice this month on how to ensure they are using social media in a safe and secure way, says Jason Drent, associate superintendent of learning services.
With the 2022-23 school year now underway, the division’s social media education processes are already up and running, he said.
T&S Careers & Jobs
T&S jobs posted recently, often within the last 24 hours, looking for top talent.
Check out all the recent T&S job postings here.
Bird | United States
Posted: September 18, 2022
Bird is looking for a strong leader with a history of experience in customer service, transportation, data, and safety to lead a dynamic team focused on providing the best possible experience to the Bird community.
Bachelor's degree from a competitive university.
5 years work experience.
2+ years of experience in trust & safety or claims related roles.
Proficient written and verbal communication skills.
Empathy/sympathy trained.
Elevated/crisis customer support experience.
Match | Dallas, TX, USA
Posted: September 19, 2022
You have at least 3 years of high-volume customer care support, content moderation, or help center operations experience (and exposure to safety- or fraud-related issues/crime would be helpful in this role).
You have prior experience with CRM, customer database, or customer support systems and tools.
You are a critical thinker with emotional intelligence, creative problem-solving skills, and strong attention to detail.
You have the ability to review content that may be disturbing, while also providing assistance and extending empathy to our member base without involving personal beliefs.
You are committed to following Company processes and guidelines to solve problems and will exercise sound judgment within a highly ambiguous environment.
T&S FAQs
What is T&S?
Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.
Is T&S interesting?
That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).
How do you get into T&S?
That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.