Search

September 16, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Jobs & Careers | T&S FAQs

Subscribe to the newsletter here


T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Man struck by lightning while playing PlayStation in his living room


NY Post | September 14, 2022

Company Listed: Social Media


A UK man was rushed to the emergency room last Monday after he was struck by lightning while playing video games in his living room.


Aiden Rowan was “happily playing” video games on his PlayStation around 10:30 p.m. when he heard a loud crack followed by a “heavy jolting sensation.”

Read More


White House announces tech company efforts to combat violent extremism


Washington Post | September 15, 2022

Company Listed: Social Media


The White House on Thursday announced that major companies would roll out a series of new policies and tools to combat the spread of extremism on their sites.


Major social media services, including YouTube, Twitch, Microsoft and Facebook-parent Meta, announced their new initiatives to limit the spread of hateful rhetoric in coordination with a White House gathering on hate-fueled violence. The announcements follow mounting pressure on the companies to address the role their services play in amplifying hateful rhetoric, especially in the wake of mass shootings in Buffalo and Uvalde, Tex., where the shooters had histories of violent rhetoric online.

Read More


Elon Musk accuses Twitter of security lapses in new legal filing


NY Post | September 15, 2022

Company Listed: Social Media, Twitter


Billionaire Elon Musk accused Twitter of fraud by concealing serious flaws in the social media company’s data security, which the entrepreneur said should allow him to end his $44 billion deal for the company, according to a Thursday court filing.


Musk, the world’s richest person, amended his previously filed lawsuit by adopting allegations by a Twitter whistleblower, who told Congress on Tuesday of meddling on the influential social media platform by foreign agents.

Read More


Twitter could face billions in fines over not protecting minors from porn: ex-FTC officials


NY Post | September 15, 2022

Company Listed: Twitter


Twitter has reportedly failed to adequately police underage pornography across its social network — a mess posing the risk of a federal investigation that could cost the company billions of dollars in fines, The Post has learned.


The embattled social media site — which is in the middle of a court battle with Elon Musk to enforce an agreement to sell him the company for $44 billion — may have broken a so-called consent decree with the Federal Trade Commission when the company reportedly found in an internal study this year that it doesn’t adequately stop underage users from viewing and uploading porn, two former FTC officials told The Post.

Read More


Twitter hate: 86 percent of anti-Muslim content comes from US, UK, India


TRT World | September 15, 2022

Company Listed: Twitter


Last year, the United Nations strongly encouraged the international community to “take all necessary measures” to combat discrimination against Muslims and “prohibit any advocacy of religious hatred that constitutes incitement to violence” while warning that anti-Muslim hatred has reached “epidemic proportions.”


Worryingly - this appeal has fallen largely on deaf ears, particularly within the executive boardrooms of social media companies, which have done little or nothing to remove anti-Muslim content from their platforms.

Read More


T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


Customs officials have copied Americans’ phone data at massive scale


Washington Post | September 15, 2022

Company Listed: Social Media


U.S government officials are adding data from as many as 10,000 electronic devices each year to a massive database they’ve compiled from cellphones, iPads and computers seized from travelers at the country’s airports, seaports and border crossings, leaders of Customs and Border Protection told congressional staff in a briefing this summer.


The rapid expansion of the database and the ability of 2,700 CBP officers to access it without a warrant — two details not previously known about the database — have raised alarms in Congress about what use the government has made of the information, much of which is captured from people not suspected of any crime. CBP officials told congressional staff the data is maintained for 15 years.

Read More


Silicon Valley can’t keep track of your data


Washington Post | September 15, 2022

Company Listed: Social Media, Facebook, Twitter


In a hearing in Congress on Tuesday, Twitter whistleblower Peiter Zatko was asked repeatedly about whether Twitter is aware of how its user data is accessed and stored.

Over and over he gave a troublesome answer: The company doesn’t know.


The problem, however, extends well beyond Twitter, according to an array of Silicon Valley engineers and experts. At a recent court hearing, for example, a senior Meta engineer also struggled to provide answers to questions about how Facebook pieces together all the information it gathers about its billions of users.

Read More


Big Tech Critics in Senate Struggle to Turn Talk Into Action


Bloomberg | September 15, 2022

Company Listed: Social Media


Former and current executives from some of the biggest social networks gave testimony on their business practices this week, and the general theme was that the companies need to fix their priorities. Tech giants often favor engagement and growth over protecting user data and eradicating misinformation.


Of course, Big Tech deserves to be held to account—violence has been planned on these platforms, misinformation frequently turns into viral content, and illicit photos of minors appear in posts. But there is a bit of irony to hearing calls for action from this particular branch of government.

Read More


We once had a law to defend human attention. Its time for an update


Washington Post | September 15, 2022

Company Listed: Social Media


Even if 2020’s shelter-in-place orders brought a temporary break from the cacophony, the trajectory of the modern world seems inexorable: more cars on the roads, planes in the skies, whirring drones, pinging gadgetry, buzzy open-plan offices, and squawking TVs embedded in gas pumps and taxi seats. The National Park Service estimates that noise pollution increases two-to-three-fold every 30 years. Fire engine sirens — a good proxy for the loudness of surrounding soundscapes — are up to six times louder than they were a century ago. The World Health Organization estimates that roughly 65 percent of Europeans live with noise levels that are hazardous to health.


And it’s not just auditory noise. It’s informational noise, too. The average person in the United States consumes at least five times more information on any given day than she did a generation ago. Former Google chief executive Eric Schmidt speculated in 2010 that every two days, we create as much information as we did from the dawn of civilization up until 2003. The leading experts in the science of human attention say we simply can’t process anything near the standard modern levels of mental stimulation.

Read More


T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Program Manager, Workforce Management, Trust and Safety, YouTube

YouTube | San Bruno, CA, USA

Posted: September 15, 2022

  • Bachelor's degree in Operations Management, Supply Chain, Workforce Management, a related field, or equivalent practical experience.

  • 4 years of experience in Program Management on Data Science, Analytics, Workforce Operations, or a related area.

  • 8 years of experience working in Call Centers, Operations, Vendor Management, and/or Workforce Management in the technology industry.

  • Certification in six sigma black belt or a related field.

  • Experience managing workforces focused on operations (e.g., content moderation, mortgage processing, claims processing).

  • Experience collaborating and influencing stakeholders across product and business functions.

T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.