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September 02, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Twitter tests edit button as experts warn it could be misused


Washington Post | September 02, 2022

Company Listed: Twitter


At long last, Twitter is testing one of its most frequently requested features: the edit button.


The social media company announced Thursday that employees internally are testing the ability to edit a tweet shortly after it’s posted. The feature will expand this month to subscribers of Twitter’s premium service, called Twitter Blue, first in New Zealand and then in Australia, Canada and the United States.

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Online Platforms like Twitter Are Missing a Brutal Wave of Hate Speech in Japan


Time | September 02, 2022

Company Listed: Twitter


Immediately after Shinzo Abe was assassinated by a gunman on July 8, a rumor quickly spread on Japanese social media. It falsely claimed that the suspect was a “Zainichi Korean.” The term generally applies to descendants of Korean people who emigrated to Japan between 1910 and 1945—a period when Japan occupied Korea. They are the most targeted minority in Japan and suffer from virulent online abuse.


Last summer, online hate turned into real life violence. A 22-year-old man allegedly set fire to and destroyed seven buildings in Utoro—the ethnic Korean district of Uji, a city of some 185,000 on Japan’s main island Honshu. Although there were no casualties, the attack horrified Zainichi Koreans across the country.

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A Preschool Teacher's Disturbing Social Media Gets Him Barred from Job


Newsweek | September 02, 2022

Company Listed: Social Media


A preschool teacher in Portland, Oregon, who is the recipient of thousands of dollars in donations after coming forward about contracting monkeypox, has been deemed a "serious danger to the health and safety of children" following the revelation of a disturbing social media history first investigated by Newsweek.


Marco Antonio Reyes Rojas was first featured on local television earlier this summer where he talked about the challenges of contracting monkeypox and needing to isolate. The 30-year-old Mexican-American, who is openly gay, shared photos of the pustules and rash he developed. He had previously been featured in the local press for his political advocacy on behalf of illegal foreign nationals living in the U.S. On social media, he blamed the United States for his suffering with monkeypox.

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Infodemics and misinformation negatively affect people’s health behaviours, new WHO review finds


WHO | September 01, 2022

Company Listed: WHO


Incorrect interpretations of health information, which increase during outbreaks and disasters, often negatively impact people’s mental health and increase vaccine hesitancy, and can delay the provision of health care, a new WHO review shows.


The authors conclude that the effects of informics and health misinformation online can be countered by “developing legal policies, creating and promoting awareness campaigns, improving health-related content in mass media and increasing people’s digital and health literacy”.

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Social media's role in spreading U.S. election disinformation in the spotlight


CSO Online | September 01, 2022

Company Listed: Social Media


The 2008 and 2012 election campaigns of President Barack Obama displayed the power of social networks in delivering platform points and energizing the electorate. Pundits and technical analysts at that time (including me) characterized the effort as Obama’s campaign smoking their opponents on the social network landscape. This success was achieved through a better understanding of the social network medium the amplification provided through viral messaging.


By 2015, we saw Russia up to its hips targeting state election infrastructure and shaping the narrative via misinformation and disinformation. This included using personnel operating in the United States at the direction of the Russian government to affect the outcome of the 2016 presidential election. The FBI warned both major political parties of the Russian cyber actions targeting the election infrastructure, including their candidates and party infrastructure in 2015. By October 2016 we were seeing the publication of information from purportedly independent entities that was shaded or full-on mistruths.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


Meta forms ‘paid features’ unit as Apple’s privacy overhaul bites hard


Telecom TV | September 01, 2022

Company Listed: Meta


Meta, the digital giant formerly known (and still referred to by many) as Facebook, is infamous for, shall we politely say, its cavalier attitude to scooping up untold masses of data from its gargantuan virtual spreadsheet of users and ‘sharing’ them with third parties, no matter who they might be, as long as the ad revenues keep rolling in. Meanwhile, Apple, which has never been entirely without some monopolistic tendencies of its own, and which has been often behind schemes and efforts to further line its own capacious pockets, has made much of its policies and technologies that protect its users’ privacy and keep many spammers and hackers at bay. Both companies are locked in backbiting rivalry and their mutual antipathy has long been plain to see. Now influential US-based technology news site The Verge has reported that the recent changes Apple has made to the iOS operating system has been so encompassing and successful that it has wiped as much as US$10bn from Meta’s advertising revenues by protecting Apple device users from the pervasive advertisers as they lost access to the Apple user data they had exploited for many years.


In response, Meta is setting up a “product organization” group to look at where, when and how it can introduce “possible paid features” for the likes of Facebook, Instagram, and WhatsApp. You know what they say – “From tiny acorns are mighty money-making divisions grown” (or words to that effect). The new group is to be called New Monetization Experiences, and that says it all.

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California Data Privacy Law Nabs Sephora, Sets Stage for Future


Information Week | September 01, 2022

Company Listed: Social Media


The recent first enforcement of the California Consumer Privacy Act (CCPA) set the stage for domestic regulation of data privacy and how companies might navigate the collection and use of customer data, including its sale to third parties.


Personal care and beauty products retailer Sephora agreed to pay a $1.2 million fine in a settlement with California in response to a complaint filed by Rob Bonta, the state’s attorney general. The accusations claimed Sephora did not inform consumers that their personal information was being sold while allegedly starting on its website that it did not sell personal information. The complaint further alleged Sephora did not offer an easy-to-find link on the web or its app that customers could use to opt out of the sale of their personal information.

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Five new UK laws coming into effect from September 2022 and beyond


Irvine Times | September 01, 2022

Company Listed: Social Media


Each month, parliament will consider proposed new bills and law changes with new rules surrounding driving, bereavement and more being considered in September.


Here is all you need to know about confirmed and potential law changes in September, and the months following, affecting areas across the UK.

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T&S Good News

Some of the good news in the T&S industry that leaders want to know


Children are better protected online in 2022 than they were in 2021” - ICO marks anniversary of Children’s code


ICO | September 01, 2022

Company Listed: Social Media


The ICO is marking the anniversary of the ground-breaking Children’s code that has changed how children are treated online.


The Children’s code was fully rolled out in September 2021, requiring online services including websites, apps and games to provide better privacy protections for children, ensuring their personal data is protected within the digital world.

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The US May Soon Learn What a ‘Kid-Friendly’ Internet Looks Like


Wired | September 01, 2022

Company Listed: Social Media


NO ONE WOULD describe the internet as “kid-friendly.” Parents fret over how to keep their kids safe from the internet’s myriad dangers, from bullies to predators to surreptitious surveillance. A new California bill is poised to remove some of the burden from parents—and force tech companies to take more responsibility to protect kids online.


This week, the California legislature voted unanimously to pass the California Age-Appropriate Design Code Act. Once Governor Gavin Newsom signs the bill into law, the code will require sites and apps that serve users under 18 to “consider the best interests of children when designing, developing, and providing” their products. The ADCA could be the United States’ biggest step toward comprehensive online protections for kid users yet.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Trust and Safety Specialist

Uber | Phoenix, AZ, USA

Posted: September 02, 2022

  • Minimum 1 year of urgent customer service support or relevant prior experience handling urgent and high-priority issues, such as accidents, safety concerns, issue remediation, and/or insurance loss or 1 year of Uber experience.

  • Willingness to work weekends, holidays and outside a standard 8 to 5 shift (Looking for overnight graveyard shifts).

  • Pursuing degree in Criminal Justice, Business, or Communications.

  • Experience in Law Enforcement, Claims Liability, HR.

  • Experience with Crisis Management or Sensitivity Training.

  • Experience in interviewing or debriefing critical incidents either in-person or over the phone.

  • Ability to troubleshoot problems and find speedy resolutions in high pressure situations.

T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.