October 26, 2022 T&S Newsletter

Early Warning | Policy & Regulations | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.

Lawsuit claims Google knew its ‘Incognito mode’ doesn't protect users’ privacy

Washington Post | October 25, 2022

Company Listed: Google

It can be hard to keep track of all the lawsuits against Google.

The Department of Justice filed one in 2020 and might have another one coming soon. Texas has at least two. Arizona recently settled theirs with the search giant for $85 million. And Washington state and D.C. have lawsuits, too.

It’s not just governments. Video game maker Epic and dating app owner Match Group are suing Google, alleging anticompetitive behavior in how it runs its app store. The Republican National Committee is suing Google for sending politicians’ emails straight to spam folders.

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TikTok increasingly used as news source amid misinformation fears

Yahoo News | October 25, 2022

Company Listed: TikTok

An increasing number of US adults say they regularly get their news from TikTok, according to new research, despite growing concerns of the viral video app being a vector for misinformation.

A survey conducted by Pew Research Center revealed that more than a quarter of adults under 30 now consume news through the Chinese-owned social media giant, compared to just 9 per cent in 2020.

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Brazilian voters bombarded with misinformation before vote

ABC News | October 25, 2022

Company Listed: Social Media

Brazilian voters are being bombarded by online misinformation less than a week before they pick their next leader.

People on social media say, wrongly, that the leftist candidate in Brazil's presidential election plans to close down churches if elected. There are lies that Luiz Inácio Lula da Silva wants to let men use public-school restrooms next to little girls. And they're falsely alleging that right-wing President Jair Bolsonaro has made comments confessing to cannibalism and pedophilia.

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Posts mislead on Australia's fuel resources as country faces energy crisis

Yahoo News | October 25, 2022

Company Listed: Social Media

Australian politicians and social media users have shared the misleading claim that the country's energy crisis is a sham since Australia has "enough" fossil fuels to power up the country indefinitely. Soaring energy prices and widespread blackouts threaten Australia despite being one of the world's biggest coal and gas producers. Multiple experts say Australia's reliance on fossil fuels actually contributed to its energy crisis -- and warn the country's current energy mix leaves it vulnerable to future energy shortfalls.

"The idea that we are in an energy crisis is criminal," reads a Facebook post shared on October 11 by Josephine Cashman, who ran as a candidate for the right-wing One Nation party in the state of New South Wales.

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Have you seen US midterms misinformation on TikTok?

The Guardian | October 25, 2022

Company Listed: TikTok

Social media platform TikTok risks spreading election misinformation in the run-up to the US midterms, experts have warned.

The app’s US base has expanded since the 2018 midterms to 80 million monthly users, with increasing numbers of young people identifying it as their primary news source. Meanwhile, experts have said that the platform is not doing enough to combat misinformation ahead of the election.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

For widows on Facebook, updating relationship status is complicated

CNN | October 25, 2022

Company Listed: Facebook

After Rebecca Kasten Higgins lost her husband in a car accident a few days before their 20th anniversary in 2018, she kept her relationship status as “married” on Facebook for three years. Then she started dating someone.

“When I first changed my status from ‘widowed’ to ‘in a relationship,’ I cried,” Higgins, 42, told CNN Business. Adding to the pain, she said, was the fact she had to delete her previous relationship status with her husband, Greg, to make room for the new one because Facebook allows only one relationship to be listed at a time.

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Industry association petitions SCOTUS to rule on Florida social media law

Florida Politics | October 25, 2022

Company Listed: Social Media

A nonprofit representing communications and technology firms is petitioning the U.S. Supreme Court to rule on Florida’s social media law after a lower court ruled the law unconstitutional.

The petition from the Computer & Communications Industry Association and co-plaintiff NetChoice comes after a similar petition from the state calling for a ruling on the law, which imposes new rules on online platforms.

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Play Store policies: CCI lands second blow, Google fined Rs 936 crore

Business Standard | October 25, 2022

Company Listed: Google

The Competition Commission of India (CCI) on Tuesday slapped a penalty of Rs 936.44 crore — the second in a span of seven days — on search engine giant Google for “abusing its dominant position with respect to its Play Store policies”.

The regulator has issued a cease-and-desist order, suggesting eight corrective measures including providing access to third-party billing payment processing systems on its Play Store.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Trust & Safety Specialist

Instawork | San Francisco, CA, USA

Posted: October 26, 2022

  • This role is a great fit for someone who consistently displays good judgment, keeps a cool head under pressure, and has a genuine passion for policy issues like safety, privacy, and fraud.

  • Bachelor's degree or equivalent practical experience.

  • 4+ years of experience in operations, compliance, or Trust & Safety, preferably in a two-sided marketplace.

  • Experienced with developing and administering quality programs in a complex operation.

  • Strong executive presence and experience with briefing C level audiences.

  • Available to work a non-traditional schedule (e.g. weekends).

Senior Manager, Trust and Safety Support Operations

FairClaims | Bentonville, AR, USA

Posted: October 26, 2022

  • 5-6 years relevant experience demonstrating leadership in Trust and Safety, risk mitigation, or customer experience roles.

  • Proven experience leveraging data insights to improve opportunities to drive operational scale and operational excellence.

  • Nice-to-Have Qualifications Experience navigating Trust and Safety risk at a two-sided marketplace or startup.

Senior Program Manager, Prime Video Trust & Safety Services LLC | Seattle, WA, USA

Posted: October 26, 2022

  • Program Manager to support the Prime Video Trust & Safety team and lead operational programs for Maturity Ratings.

  • Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.

  • This role will focus on defining operations programs for Maturity Ratings.

  • This role will require a leader who thinks big and invents relentlessly on behalf of our customers.


What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.

Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).

How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at to improve your hiring chances and start doing meaningful work that helps people.