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October 04, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Fight over social media’s role in terror content goes to Supreme Court


Washington Post | October 04, 2022

Company Listed: Social Media


The Supreme Court on Monday said it will hear a case that tests the limits of Section 230, the U.S. legal provision that protects social media companies from liability for what third parties post to their sites.


The high court’s decision in the case, which involves Google’s alleged responsibility for terrorist propaganda on its subsidiary YouTube, could have long-lasting ramifications for how internet sites treat users’ posts.

Read more


How to vet mental health advice on TikTok and Instagram


Washington Post | October 03, 2022

Company Listed: Tik Tok, Instagram


Your favorite online creator might give valid advice on managing anxiety symptoms or drawing boundaries with family members. They also might spread wrong information or use their platform to promote dubious products.


Not only did mentions of mental health on social media increase during the pandemic, many influencers shifted their focus from “raising awareness” to offering guidance, creators say. And because real-world mental health care can be expensive, difficult to access and stigmatized, more young people are turning to social media to figure out how to manage difficult thoughts and feelings.

Read more


Twitter, Musk and Why Online Speech Gets Moderated


Washington Post | October 03, 2022

Company Listed: Twitter


When the World Wide Web opened for public use in 1991, its enthusiasts proclaimed a new era of unfiltered free expression. That was before the internet in general, and social media platforms in particular, proved to be such effective places to spread misinformation about important matters such as Covid-19 and vaccines, disinformation (intentional falsehoods) about politics and elections, plus all manner of conspiracy theories and hate speech. Social media platforms have faced enormous scrutiny over which content it silences, and which it amplifies. The US Supreme Court is also getting involved.


The First Amendment to the US Constitution prohibits censorship by government, not censorship by private companies. In fact, like newspapers, book publishers and television stations, online gathering places such as Twitter and Facebook have constitutional protections to decide what to moderate and filter. Section 230 of the Communications Decency Act of 1996 gives them broad protection from the kinds of liability publishers traditionally face for defamatory content, along with broad leeway to moderate discussions and remove posts or leave them alone.

Read more


Facebook uncovers dozens of fake Chinese accounts trying to influence midterms


WRGT | October 03, 2022

Company Listed: Facebook Meta


A report from Facebook's parent company Meta said fake accounts were impersonating Americans, attacking politicians from both parties and making divisive posts on issues like abortion and gun rights.


This was the first Chinese network we disrupted that focused on U.S. domestic politics ahead of the midterm elections ..." Meta said in a news release. "Chinese influence operations that we’ve disrupted before typically focused on criticizing the United States to international audiences, rather than primarily targeting domestic audiences in the U.S."

Read more


Another TikToker arrested in Egypt


Al- monitor | October 03, 2022

Company Listed: Twitter


Egyptian security authorities arrested popular TikToker Ibrahim Malik on charges of “promoting immoral content.”


According to a Sept. 28 report published by El-Balad, Malik was known for going live on TikTok with girls and women from Egypt and other Arab countries asking them to do various challenges. The report claimed Malik would disrespect and insult these women and their followers, for which many TikTok users criticized and ridiculed him.

Read more


T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


Supreme Court Takes Up Challenge to Social Media Platforms’ Shield


NY Times | October 03, 2022

Company Listed: Social Media


The Supreme Court agreed on Monday to decide whether social media platforms may be sued despite a law that shields the companies from legal responsibility for what users post on their sites. The case, brought by the family of a woman killed in a terrorist attack, argues that YouTube’s algorithm recommended videos inciting violence.


The case, Gonzalez v. Google, No. 21-1333, concerns Section 230 of the Communications Decency Act, a 1996 law intended to nurture what was then a strange and nascent thing called the internet. Written in the era of online message boards, the law said that online companies are not liable for transmitting materials supplied by others.

Read more


Meta Probe Into 533 Million-User Data Leak Draws to a Close


Bloomberg | October 03, 2022

Company Listed: Meta Facebook


Meta Platforms Inc. could face a hefty fine as a probe by a key European Union privacy watchdog into the leak of the personal data of more than half a billion users last year draws to a close.


The Irish Data Protection Commission submitted its draft decision in the investigation for approval to its EU counterparts, it said in a statement on Monday. Meta is among a number of big US tech companies that have set up an EU hub in Ireland, making the watchdog there its main supervisor for possible data protection violations

Read more


New Zealand P.M. Jacinda Ardern Peddles Government Censorship to an International Audience


Reason.com | October 03, 2022

Company Listed: Social Media


A bullet takes a life. A bomb takes out a whole village. A lie online or from a podium does not," Ardern told the U.N. General Assembly in September. "But what if that lie, told repeatedly, and across many platforms, prompts, inspires, or motivates others to take up arms. To threaten the security of others. To turn a blind eye to atrocities, or worse, to become complicit in them. What then?". Her address then turned to promoting the Christchurch Call to Action, an international initiative she co-founded with France's President Emmanuel Macron with the goal "to eliminate terrorist and violent extremist content online," according to its founding document.


At the U.N., Ardern briefly acknowledged free-speech concerns, before waving them away as less important than the dangers of unregulated speech. By her words, this category encompasses promotion of terrorism, undefined extremism, disinformation, and also ideas the powers-that-be find threatening.

Read more

T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Trust & Safety Team Lead

Dice | Walnut Creek, CA

Posted: October 04, 2022

  • Outstanding written and verbal communication skills, including public speaking

  • Strong understanding of professionalism, business standards, and client management

  • Proven time management, people management, and organizational skills

  • Demonstrable capacity for critical thinking, analysis, and attention to detail

  • Strong work ethic in both an individual and collaborative environment

  • Ability to thrive in a fast-paced workplace

Trust and Safety Team Lead

TikTok | Nashville, TN

Posted: October 04, 2022

  • 2 years of experience leading teams (preferably in a contact center environment)

  • Good judgment, a high level of confidence, attention to detail, and a commitment to confidentiality required

  • Excellent communication, interpersonal and time-management skills (written and oral)

Director, Trust & Safety Communications

DoorDash | San Francisco, CA

Posted: October 04, 2022

  • 2 years of relevant communication, public relations, and crisis management experience, with expertise engaging media directly

  • You have deep experience developing and executing strategic and crisis communications programs and navigating sensitive and high-stakes issues, guiding the business to a resolution

  • You've demonstrated senior leadership executing crisis communications plans in a complex organization with varied priorities and stakeholders

  • You are comfortable advising senior leadership and executives

  • You have excellent people skills, with the ability to lead and manage multiple time-sensitive projects under tight deadlines

  • You have experience working in fast-paced, fluid and challenging environments, and are familiar with the tech space and related issues

Abuse Analyst YouTube Partner Program Trust and Safety

Google | Mountain View, CA

Posted: October 04, 2022

  • Minimum qualifications:Bachelor's degree or equivalent practical experience4 years of experience in data analysis, working with databases, and querying (e.g., SQL, MySQL, MapReduce, Hadoop)

  • Experience communicating with both technical and non-technical teams

  • Experience with fraud and abuse dynamics in online platforms

  • Experience in one or more of the following areas: Coding (e.g., C/C++, Python, Java), Databases and querying (e.g., SQL, MySQL, MapReduce, Hadoop), Statistical analysis (e.g., R, Stata, SPSS, SAS)

  • Experience with fraud risk management and investigations, Internet advertising, or e-commerce along with working in a security and/or privacy team on data protection and user trust

Director, Trust and Safety Youth, YouTube

YouTube | San Bruno, CA

Posted: October 04, 2022

  • 15 years of experience in internet services, process improvement, or customer support

  • 10 years of experience delivering operations against core metrics and identifying and executing process improvements

  • 10 years of experience in business operations, support operations, or management consulting


T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.