Search

May 27, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

Subscribe to the newsletter here


T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


As young gunmen turn toward new social networks, old safeguards fail


Washington Post | May 26, 2022

Company Listed: Social Media


Before two 18-year-old men allegedly killed 31 people in separate shootings over the past two weeks, they turned to a variety of social media apps to share troubling private messages.


Both men — one killed by authorities in Uvalde, Tex., and the other charged in the Buffalo shooting — used a combination of disappearing-video app Snapchat, Instagram direct messages, chat app Discord and social app Yubo to meet people and share their violent plans with acquaintances. In Buffalo, the suspect also used the video streaming platform Twitch to publicize his deadly attack.

Read More


Could social media firm Meta have alerted authorities about the Texas shooter?


Euro News | May 26, 2022

Company Listed: Social Media


It’s emerged that the Texas shooter sent messages on Facebook of his intentions to shoot up a school, just before carrying out his attack.


On Tuesday, An 18-year-old gunman opened fire on a classroom at a Texas elementary school in Tuesday, killing at least 19 children and two teachers in the deadliest school shooting in nearly a decade.


Before heading to the school, Ramos also shot his grandmother with two military-style rifles he had purchased on his birthday.

Read More


TikTok’s Amber Heard Hate Machine


NY Times | May 26, 2022

Company Listed: TikTok


I did not follow the defamation trial between Johnny Depp and Amber Heard - it followed me.


A few weeks ago, images from the courtroom began to saturate my social media feeds. Platforms that fed me soothing cake decoration tutorials and "Sopranos"-themed therapy memes now served up regular dispatches from the proceedings, all filtered through the glorification of Depp and mockery of Heard. Heard blows her nose during her testimony, and a TikTok appears accusing her of snorting cocaine on the stand. Depp adjusts a phone cord near Camille Vasquez, his attorney, and the gesture is replayed in slow motion and exalted as a chivalrous deed. Heard's attorneys introduce a series of violent text messages between the couple, and a TikToker films herself absorbing Depp's words with panting, orgiastic reverence.

Read More


How Facebook has become a hub of fake propaganda misinformation due to millions of fake profiles without any verification control in 2022


Inventiva | May 26, 2022

Company Listed: Facebook


When it comes to distributing fake news, Facebook is the worst offender. It’s even worse than Google. It’s even worse than Twitter. And it’s even worse than webmail services like AOL, Yahoo!, and Gmail.


According to a new study published in Nature: Human Behavior, this is the case.


In the run-up to the 2016 presidential election, a team of academics led by Princeton University’s Andrew Guess monitored the internet usage of over 3000 Americans. They discovered that Facebook was the referrer site for untrustworthy news sources 15% of the time. On the other hand, Facebook only led users to authoritative news sources 6% of the time.

Read More


T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


Clearview AI fined for breaching UK data protection laws


Verdict | May 25, 2022

Company Listed: Social Media


The UK Information Commissioner Office (ICO) recently fined Clearview AI just over GBP7.5 million ($9.4 million) for breaching UK data protection laws. Clearview AI’s facial recognition law enforcement platform includes over 20 billion facial images scraped from public websites, including social media. Public bodies then use this database to identify potential suspects using facial recognition technology.


Operating within the loopholes in data protection laws is common practice for global tech companies, but it is not sustainable. Clearview has been found in clear breach of data protection policies in the UK and EU, despite its objection to the charges. Global AI regulation and standards are needed more than ever to protect personal data in globally operating AI systems.

Read More


Guns Are Banned on Facebook, but Sellers Find a Way


Washington Post | May 26, 2022

Company Listed: Social Media


Close to 70% of American adults use Facebook. They peruse the pages of old school friends, browse cooking videos and click on titillating news headlines. Once in a while, they will also stumble across a video of a live shooting or buy a semi-automatic rifle with relative ease.


The pattern of mass shootings in the US, highlighted in the past two weeks with massacres in Buffalo, New York, and Uvalde, Texas, has roots in political, cultural and structural issues, but the contribution of social media ,and Facebook in particular, to violence in the country shouldn’t be ignored.

Read More


Opinion: Texas' new social media law affects all of us


CNN | May 25, 2022

Company Listed: Social Media


Earlier this month, a federal appeals court ruled that a Texas law, which allows residents to sue social media companies for "censoring" what they post, could go into effect. The state law, referred to as HB 20, makes it illegal for large social networks like Facebook and Twitter to "block, ban, remove, de-platform, demonetize, de-boost, restrict, deny equal access or visibility to, or otherwise discriminate against expression."


This law leaves social media companies with three choices, all of which are unacceptable: They can remove toxic content like misinformation and hate speech and get tied up in bottomless, costly lawsuits. They can let their platforms turn into cesspools of hate and misinformation and watch people stop using them altogether. Or they can just stop offering their services in Texas, which also exposes them to potential liability since the law makes it illegal for social media platforms to discriminate against Texans based on their location.

Read More


Florida and Texas’ ‘Free Speech’ Social Media Laws Would Require Sites to Host Mass Shooting Videos


Yahoo | May 26, 2022

Company Listed: Social Media


Texas has joined Florida among states with the largest school shootings in American history. Both states are governed by conservatives who insist that the Second Amendment is sacrosanct.


But if either state took the First Amendment half as seriously, they wouldn't be attacking the constitutional rights of social media sites to remove content that helps cause mass shootings.


The more people can watch the live streams of such shootings, the more children will die. Nearly every social media site bans the distribution of such videos and tries to stop their spread as quickly as possible. They also ban glorification of such shootings, denial that these tragedies ever occurred, and harassment of victims’ families.

Read More


The UK’s Online Safety Bill Undermines Encryption and Anonymity


Data Innovation | May 26, 2022

Company Listed: Social Media


Fighting the spread of harmful content online is an important goal, but effectively addressing the issue has grown more urgent and complicated as Internet users spend more time and post more content online. That’s why the Online Safety Bill was recently announced as the culmination of years-long discussions by the United Kingdom (UK) government and its regulatory agencies on how to make online services safer for users. In June, the legislation will face line-by-line scrutiny and potential amendments by the Public Bill Committee. Unfortunately, the Online Safety Bill does not sufficiently balance legal free expression, content moderation, and online privacy. Instead, it will open the door to government-sanctioned surveillance of user-created content, including private communications.


The Online Safety Bill requires search engines, social media and other services focused on user-created content to follow duties of care—binding legal obligations designed to prevent harm to others—to seek and remove a variety of online content. By enabling the government to use multiple duties of care to compel proactive monitoring obligations, the Online Safety Bill opens online content up to government snooping. From a civil liberties perspective, this sort of online policing is antithetical to users’ rights to legal free expression because it fosters a culture of businesses over-moderating legal but potentially harmful speech to avoid penalties. And from a privacy perspective, government-compelled monitoring will make UK citizens more vulnerable to bad actors online because it compels online services into a general monitoring obligation of user-created content.

Read More


T&S Good News

Some of the good news in the T&S industry that leaders want to know


Texas’s New Social Media Law Will Create a Haven for Global Extremists


Foreign Policy | May 26, 2022

Company Listed: Social Media


Last Saturday, Payton Gendron murdered 10 Black victims at a supermarket in Buffalo, New York, and livestreamed the shooting on Twitch. Twitch pulled the horrific stream within two minutes—but by then, the video had already been shared on Facebook, Twitter, and elsewhere. For Gendron, social media exposure was central to the white supremacist race war he saw himself fighting: In his manifesto, he noted that livestreaming the attack was meant to “increase coverage and spread my beliefs.” To the rest of us, his ability to broadcast his hate crime should show how content moderation on social media platforms, though often maligned and never perfect, serves an important social good.


But a new law in another U.S. state is about to put significant constraints on social media companies’ nascent efforts to rein in extremist content, violent images, and systematic disinformation—with potentially global effects. (Full disclosure: At Valens Global, we have received funding from Meta, the owner of Facebook, for our work on how national security intersects with technology, but we receive funds for this research from many sources.) A new Texas law limiting content moderation will have ripple effects far beyond the state, as hate speech, disinformation, and pro-terrorist content may now find protection in Texas. From there, it could quickly spread via the borderless internet into other states and countries.

Read More


T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Public Policy Director, Trust and Safety

Epic Games | Cary, NC

Posted: May 27, 2022

  • Bachelor's degree required. Advanced degree in law, policy, or other relevant discipline preferred.

  • Experience and understanding of policy issues in content moderation and consumer protection, including age appropriate design, child online privacy and protection. US, EU and/or UK experience preferred.

  • Experience working within governments, think tanks, public interest groups, industry trade groups and/or relevant corporations.

  • Track record of successful execution; ability to help develop and implement programs and processes.

  • Forward thinking and strategic approach to global legislative, regulatory and public policy issues.

  • A thoughtful team player who can collaborate cross-functionally to understand business goals, and identify global legislative and regulatory opportunities and risks.

  • Excellent written and oral advocacy skills.

Product Manager II – Trust and Safety

Emerald Talent Group | Salem, OR

Posted: May 26, 2022

  • We are looking for an excellent thinker with strong quantitative skills, intellectual curiosity, and the ability to work through issues to deliver features.

  • Expertise to generate innovative approaches to multifaceted problems and advocate for them to key stakeholders, challenging conventional wisdom and existing models.

  • Ability to execute quickly with limited guidance on complex, cross-functional projects with multiple working groups, building high-performance team dynamics.

  • Experience with data analysis and applying quantitative reasoning toward multidimensional problems proven history of shipping/managing products in highly collaborative environments.

  • Ability to quickly absorb technical concepts and communicate them to a non-technical audience.

  • Excellent written and verbal communication skills, including the ability to communicate effectively with non-technical and technical audiences across all levels of the organization.

  • 2+ years of relevant work experience in product management.

Engineering Analyst, Trust and Safety, Ads

Google | New York, NY

Posted: May 27, 2022

  • Bachelor's degree or equivalent practical experience.

  • 1 year of experience in Ad security/quality control, Ad Operations, Programmatic buying, Analytics, Consulting, or related field.

  • Experience with databases and querying languages (e.g., SQL, MySQL).

  • Experience with fraud risk management/investigations, Ad Security/Quality control, Ad call chain debugging, and/or Ad Operations.

  • Experience working with platforms (e.g., Display and Video, Authorized Buyers, Google Ad Manager), or equivalent in quality control or security/fraud capacity.

  • Understanding of the programmatic Ad serving process.

  • Familiarity in querying (SQL), a scripting language (e.g., Python, JavaScript, TypeScript), and/or HTML).

Head of Customer Success (Support, Trust & Safety)

Rarible | United States

Posted: May 27, 2022

  • Management experience.

  • Technical background enough for Tech Support cases.

  • Trust and Safety experience.

Head of Legal Operations, Trust and Safety

Pinterest | United States

Posted: May 27, 2022

  • A proven track record of steady leadership through challenging situations: crises, change, high pressure situations.

  • Experience handling and improving high-stakes or high-risk workflows and processes.

  • Experience managing operations teams, including setting goals, roadmaps, or OKRs, performance management, and change management.

  • Experience building and improving cross-functional relationships across diverse teams.

T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.