May 26, 2022 T&S Newsletter

Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.

Twitter to pay $150 million fine over deceptively collected data

Washington Post | May 25, 2022

Company Listed: Twitter

Federal regulators Wednesday announced that Twitter will pay a $150 million fine to settle allegations that it deceptively used email address and phone numbers it had collected to target advertising, in one of the largest privacy settlements federal regulators have reached with a tech giant.

The Federal Trade Commission and the Justice Department said the company also will be banned from profiting off the “deceptively collected” data and be required to notify the more than 140 million users who were affected that it used their phone numbers and email addresses for advertising, according to a news release about the settlement. And the company will be required to implement and maintain a new privacy program that will require the company to review the security risks of new products.

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Facebook says Texas gunman sent direct messages before the shooting

Washington Post | May 25, 2022

Company Listed: Facebook

Facebook said Wednesday that the Texas gunman sent direct messages regarding his attack on one of its platforms, something the social media giant learned after the school shooting.

Gov. Greg Abbott said at a news conference that the gunman posted his plans on the social media site before the attack. The gunman, who authorities have identified as Salvador Rolando Ramos, 18, wrote, “I’m going to shoot my grandmother” and “I’m going to shoot an elementary school” shortly before the attack, according to Abbott.

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NYC Mayor Eric Adams slams social media after Texas school shooting

Ny Post | May 25, 2022

Company Listed: Social Media

Mayor Eric Adams on Wednesday blasted social media that glorifies violence and its impact on New York City’s children in the aftermath of the Texas elementary school shooting that left 19 students and two teachers dead.

Adams at a press conference held up a viral video of multiple kids waving guns, mouthing the words “I try to catch me a body” — a euphemism for killing someone.

“We’re not blaming our children. Our children did not create this world. We did,” said Adams, who added that children do not manufacture firearms or create laws. “We’re betraying them.”

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Onlookers urged police to charge into Texas elementary school soon after shooting began

WYff4 | May 26, 2022

Company Listed: Social Media

Frustrated onlookers urged police officers to charge into the Texas elementary school where a gunman's rampage killed 19 children and two teachers, a witness said Wednesday, as investigators worked to track the massacre that lasted upwards of 40 minutes and ended when the 18-year-old shooter was killed by a Border Patrol team.

“Go in there! Go in there!” nearby women shouted at the officers soon after the attack began, said Juan Carranza, 24, who saw the scene from outside his house, across the street from Robb Elementary School in the town of Uvalde. Carranza said the officers did not go in.

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Uvalde school district was part of AI program that rooted out potential mass killers and monitored social media for threats and potential shooters

Daily Mail | May 25, 2022

Company Listed: Social Media

Texas school officials had been monitoring students' social media prior to the deadly shooting in Uvalde Tuesday, it has been revealed - but still failed to pick up on concerning posts from the teenage gunman in the days leading up to the tragedy.

As an 18th birthday present to himself earlier this month, now-deceased suspect Salvador Ramos bought two AR-style rifles and paraded them on social media - including in ominous messages sent hours before the killing started.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

Countdown to MerITocracy: The Privacy-by-Design Imperative

Meritalk | May 25, 2022

Company Listed: Social Media

Can technology innovation – coupled with the boldest kind of leadership – work together to start fixing the most intractable problems facing America? On July 21 – we’re going to find out. The countdown to MerITocracy 2022: American Innovation Forum is on.

In the lead-up to the July 21 forum, we are table-setting a host of big issues that will get serious attention at MerITocracy 2022.

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The Unrecognizable Bill C-11: The Online Streaming Act Comes to the Heritage Committee

Michaelgeist | May 25, 2022

Company Listed: Facebook, Google, TikTok

The Standing Committee on Canadian Heritage yesterday held the first of four planned day-long hearings on Bill C-11, the Online Streaming Act. Over the course of five hours, the committee heard from about a dozen witnesses. I was included on the opening panel and used my opening remarks to focus on two key issues: Bill C-11’s regulation of user content and its overbroad regulatory approach and the need for greater certainty. A full transcript of the opening remarks are posted at the end of this post.

Bill C-11, much like Bill C-10, has been touted by the government as a measure to ensure that large foreign streaming services contribute to the Canadian cultural sector. There is a reasonable debate to had about whether they already do so, since foreign money is now the largest source of funding for English-language film and television production in Canada and according to a Netflix presentation to the government released under Access to Information, it has funded multiple productions that would qualify as Cancon under every metric other than the fact it retains ownership. However, most would accept the general principle that large curated streaming services that appear to function like broadcasters should face some form of domestic regulation.

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Facial recognition: ICO fines and foreign enforcement

Lexology | May 25, 2022

Company Listed: Social Media

In November 2021, Elizabeth Denham who was then the UK’s Information Commissioner announced a provisional intent to impose a potential fine of over £17 million on Clearview AI Inc, an AI business that uses facial recognition technology to provide a database of online images to its customers. The fine related to numerous breaches of the UK’s data protection laws including failures in transparency, fair processing and data retention.

On 23 May 2022, following further assessment, the UK’s new Information Commissioner, John Edwards, has instead issued a much smaller fine of £7,552,800, along with an enforcement notice ordering the company to stop obtaining and using UK resident data from public sources, and to delete any UK resident data it currently holds.

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T&S Good News

Some of the good news in the T&S industry that leaders want to know

For Teens, Saving Each Other From Social Media Is a Team Effort

Time | May 25, 2022

Company Listed: Social Media

When Lena Kalandjian was 13 years old, she remembers struggling to recreate makeup looks she’d see in beauty tutorials on YouTube and Instagram. No matter how much money she spent on expensive products or time she spent practicing her techniques, her made-up face never seemed to measure up to those of the creators she was emulating. It made her feel stressed out and discouraged.

I’d spend all my Christmas and birthday money on these products that were supposed to make you look flawless,” she says. “And they’d never look as good on me as they looked online.

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Apple Users Can Easily Delete Account and Remove Data from June 30: What It Means For You

News18 | May 26, 2022

Company Listed: Social Media

Apple is making a broad set of changes from June 30 that includes the deletion of account and user data. It has started reminding developers about the deadline, after which apps should allow these actions for all iPhone users.

The changes are part of the Apple App Store review guidelines, and allowing the deletion of the user accounts as well as their data is a move in the right direction. “This deadline was extended to provide additional time for implementation of this requirement," Apple said this week.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Partner Programs Manager, Trust and Safety

Google | Sunnyvale, CA

Posted: May 26, 2022

  • Bachelor's degree or equivalent practical experience.

  • 4 years of experience engaging with external partners.

  • Experience designing and delivering technical or operational projects.

Trust & Safety Operations Lead

Niantic | New York, NY

Posted: May 25, 2022

  • Previous experience in Trust & Safety operations, both in crafting and carrying out policies.

  • Strong critical thinking and problem solving ability to effectively analyze data, regulatory requirements, and product limitations.

  • Previous experience leading a globally-distributed, hard-working team in a fast-paced, high growth environment.

  • Excellent collaborator with ability to maintain strong internal and external relationships

  • Excellent written and verbal communication skills.

  • Bachelor's Degree from an accredited institution or higher.

  • Demonstrated passion for gaming and/or digital safety.

Trust & Safety Program Manager

Instawork | Nashville, TN

Posted: May 26, 2022

  • This is a results-driven position that is a great fit for someone passionate about solving problems and building policies and processes to improve user experiences in a dynamic, fast-growing marketplace.

  • 5+ years experience managing projects, policies, and/or process improvements in a start-up or tech environment.

  • Proven capacity for deep strategic thinking and problem solving.

  • Experience assessing, analyzing and resolving complicated issues and distilling complex problems into concise communication for the relevant audience.

  • Experience building connections with cross-functional partners and team members through effective communication and collaboration.

  • Experience working in a global cross-functional environment across multiple time zones with competing deadlines.

Trust & Safety Operations Manager

OpenAI | California Hot Springs, CA

Posted: May 25, 2022

  • Are excited about building something from the ground up in an emerging field.

  • Are pragmatic in your approach to policy and operations work, and can balance both long-term thinking and in-the-weeds execution to achieve program objectives.

  • Are comfortable communicating complex concepts to leadership and other stakeholders.

  • Thrive under pressure, and appreciate the ambiguity that comes with incident response.

  • Have a proven track record of shipping products or product policy and delivering results.

  • Have strong user empathy, and a passion for finding the right balance between enabling developers to experiment and preventing misuse.

  • Have a background in computer science, data analysis, statistics, math, or related fields.

Data Analyst - Trust & Safety | United States

Posted: May 26, 2022

  • 1-2 years of hands-on experience supporting a technology organization with a strong background working in data analytics and/or business intelligence.

  • Have a proven track record of leveraging data-driven insights to deliver business results.

  • Very strong communication and influencing skills.

  • Experience working in agile environments.

  • Ability to work with limited direction across multiple projects -- self-starter personality is a must.

  • Comfort diving into large, complex datasets with little or no documentation.

  • Ability to develop complex SQL queries and visualize results.


What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.

Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).

How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at to improve your hiring chances and start doing meaningful work that helps people.