May 23, 2022 T&S Newsletter

Early Warning | Policy & Regulations | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.

How Twitch took down Buffalo shooter’s stream in under two minutes

Washington Post | May 20, 2022

Company Listed: Social Media

Last weekend, a gruesome scene unfolded live on Twitch as a shooter opened fire in a Buffalo, New York, supermarket. Ultimately, ten people were killed. Since then, millions have viewed videos of the coldblooded carnage on platforms like Facebook. But at the time, just 22 concurrent viewers tuned in. Twitch pulled the plug less than two minutes after the shooter opened fire.

Twitch managed to move quickly where others faltered — especially the comparably much larger Facebook — on content that was live, rather than prerecorded. Facebook also moved to immediately delete copies of the live-streamed video, but a link to the footage from lesser-known site Streamable garnered 46,000 shares on Facebook and remained on the site for more than 10 hours. In a statement to The Washington Post earlier this week, Facebook parent company Meta said it was working to permanently block links to the video but had faced “adversarial” efforts by users trying to circumvent its rules to share the video.

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Elon Musk wants to save the ‘public square.’ Tech veterans have a reality-check for him.

Washington Post | May 20, 2022

Company Listed: Social Media

Elon Musk says he wants to help rescue the digital “public space” by overhauling Twitter.

But in a new open letter to the tech mogul, a group of veteran social media safety professionals warn Musk that doing so will take a lot more work than offering generic pledges to uphold “free speech.”

In a missive shared exclusively with The Technology 202, members of the newly formed Integrity Institute nonprofit organization told Musk that to achieve his goals, he will need to think a lot more deeply about how to actually implement those plans and to make thorny calls around harmful content that industry leaders have grappled with for years. And it won’t be as easy as granting everyone a digital podium.

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Glut of social media posts, political divisiveness a challenge for content moderators

Seaway News | May 22, 2022

Company Listed: Social Media

TORONTO — Leigh Adams has seen a steady rise of material for review since she began moderating user comments on websites roughly 14 years ago, but she says the volume only exploded in the last few years as the content’s nature became so divisive there’s only one word for it: “Bonkers.”

Misinformation, trolling and worse has always existed online, but Adams says she saw a shift after the U.S. elected Donald Trump president in 2016 that reached a new height when George Floyd, a Black man in Minneapolis, was killed in police custody in May 2020, fuelling racial tensions just as the world was locked down due to the COVID-19 pandemic.

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Data privacy and harassment could spoil Grindr’s Wall Street romance

Protocal | May 22, 2022

Company Listed: Social Media

Grindr's looking for more than just a hookup with Wall Street. Finding a stable relationship may be tough.

The location-based dating app favored by gay men was a pioneer, predating Tinder by three years. It bounced from owner to owner after founder Joel Simkhai sold it in 2018 for $245 million. A SPAC merger could be the answer, but businesses serving the LGBTQ+ community have had trouble courting investors. And Grindr has its own unique set of challenges.

Introduced in 2009, Grindr pioneered the use of then-new iPhone location features to show nearby users ready to chat or, well, go further. Its distinctive notification sound became a way LGBTQ+ people could stealthily reveal themselves to each other — or prank their friends. Grindr got blamed for killing gay bars — a charge Simkhai disputed — and coarsening LGBTQ+ dating culture. Despite those critiques and the emergence of challengers, Grindr still has a commanding position in gay dating apps.

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Teens are flocking to new photo-sharing apps. Are they safe?

IOL | May 22, 2022

Company Listed: Social Media

After downloading the photo-sharing app Locket Widget, 23-year-old Amalu Susan Santhosh and her high-school-aged cousins have all but abandoned their group text.

Locket lets them view photos from one another right on their iPhone home screens without opening an app or typing a message.

“We might be too busy to text each other, but we wanted something where we could share everyday moments,” the Durham, North Carolina student said. Another plus: She never gets friend requests from strangers demanding nudes like she does on Snapchat, Santhosh added.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

The Era of Borderless Data Is Ending

NY Times | May 23, 2022

Company Listed: Google, Amazon

Every time we send an email, tap an Instagram ad or swipe our credit cards, we create a piece of digital data.

The information pings around the world at the speed of a click, becoming a kind of borderless currency that underpins the digital economy. Largely unregulated, the flow of bits and bytes helped fuel the rise of transnational megacompanies like Google and Amazon and reshaped global communications, commerce, entertainment and media.

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Social media is hurting kids. Why hasn't the government stepped in?

Las Angels Times | May 22, 2022

Company Listed: Social Media

We make body image issues worse for 1 in 3 teen girls.

Teens blame Instagram for increases in the rate of anxiety and depression.

Those findings from the company’s internal research were among many alarming disclosures made public last year when former Facebook product manager Frances Haugen blew the whistle on the social media giant.

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Cwdf Calls for Protection of Women From Online Harassment, Abuse

All Africa | May 22, 2022

Company Listed: Social Media

TANZANIA Civil Society Organizations Women Directors Forum (CWDF) has called for better regulations to protect women from online harassment and abuse.

CWDF Chairperson, Anna Kulaya said online or technology-facilitated Gender-Based Violence (GBV) is a form of gender injustice and discrimination that takes place in online spaces that have affected many people therefore it is high time to take appropriate measures to ensure everyone is safe.

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Online safety: making the internet safer by tackling harmful content

World Economic Forum | May 23, 2022

Company Listed: Social Media

From the proliferation of health misinformation, child sexual abuse and exploitation, and violent extremist and terrorist content online, parts of the web can be dangerous.

Delivering safe and secure online experiences is essential for global businesses, civil society groups and individuals alike. Stakeholders from multiple industries and geographies agree there is an urgent need for deliberate global coordination to improve digital safety.

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New US Senate bill might push Google to break up ad business

Best Media Info | May 23, 2022

Company Listed: Google

A bipartisan group of US senators have introduced a bill that, if it becomes a law, would require Google to divest its majority of ad-tech business. The bill “The Competition and Transparency in Digital Advertising Act” was introduced in order to bring regulation and transparency to the online ad business.

As first reported by the Wall Street Journal, the bill would prohibit companies processing more than $20 billion in digital ad transactions annually from participating in more than one part of the digital advertising ecosystem.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Policy Lead, Legal Removals, Trust and Safety

Google | San Francisco, CA

Posted: May 23, 2022

  • Bachelor's degree or equivalent practical experience.

  • 4 years of experience in Planning, Policy Analysis, Policy Development, Project Management, or Process Improvement and law public policy or law in Asia Pacific.

  • Experience working with one of the following: internet technologies, related policy and regulatory environments and challenges affecting the internet, free expression, online safety, and content moderation.

  • Experience working with, influencing, and negotiating with a broad array of cross-functional stakeholders.

  • Experience using data and technology to identify and solve complex business challenges or experience diagnosing operational pain points and leading efforts to reduce these issues.

Vendor Operations Manager, Trust and Safety, YouTube

Google Inc | United States

Posted: May 23, 2022

  • Bachelor's degree or equivalent practical experience.

  • Experience in strategy and planning.

  • Experience working with cross-functional teams and stakeholders.

  • Experience delivering results through cross-functional interaction with Sales, Marketing, Finance, Product Development, and other teams.

  • Experience in vendor operations management or overseeing vendor operations programs.

  • Ability to effectively operate in a fast-paced, constantly evolving team environment.

  • Ability to influence and communicate cross-functionally with all levels of management.

Trust & Safety Specialist

Thumbtack | United States

Posted: May 21, 2022

  • You have a positive attitude and the willingness to help our users in whatever way possible within difficult situations.

  • You thrive in ambiguity and are dedicated to helping users from problem to solution.

  • Strong verbal communication, ability to establish a connection and trust over the phone, as well as empathize with the caller while still following Trust and Safety policies and procedures.

  • Strong writing abilities, able to effectively address concerns in emails and other messenger resolution platforms.

  • Is confident in their good judgment and decision making abilities.

  • Level-headed, does not get shaken by difficult or complex situations.

  • Positive attitude, loves solving problems and is a good listener.

Manager, Trust and Safety Support Operations

Thumbtack | San Francisco, CA

Posted: May 23, 2022

  • 2-4 years relevant experience demonstrating leadership in Trust and Safety, risk mitigation, or customer experience roles.

  • 3+ years of experience in people leadership with a track record of hiring and developing great talent across a broad spectrum of geographies; delivering superior results and developing a customer-focused culture.

  • Proven experience navigating and mitigating risk through sound judgment and decision making.

  • Experience perpetuating structures, systems, and processes that build toward a determined focus on high-quality user experiences.

  • Both require employees to be fully vaccinated.

Senior Talent Partner, Trust & Safety

Discord | San Francisco, CA

Posted: May 23, 2022

  • A commitment to and experience delivering high touch, outstanding service to our candidates and employees.

  • An openness to learning and incorporating new recruiting strategies and processes.

  • 5+ years of experience sourcing and recruiting.

  • Preferably in a high-growth environment or a company experiencing transformative change.

  • A track record sourcing and hiring passive candidates.


What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.

Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).

How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at to improve your hiring chances and start doing meaningful work that helps people.