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May 20, 2022 T&S Newsletter


Early Warning | Policy & Regulations | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Alleged Buffalo shooter Payton Gendron’s plans were shared online 30 minutes before deadly racist attack: report


New York Post | May 18, 2022

Company Listed: Social Media


The alleged Buffalo supermarket shooter shared his rambling plans for his deadly racist attack a half-hour before he gunned down 10 people on Saturday, a new report said.


Payton Gendron, 18, invited people to a private chat on the Discord app that revealed his white supremacist views and outlined how he’d scouted the Tops Friendly Markets in a crazed plan to kill as many black people as possible, CNN reported.


What we know at this time is that a private, invite-only server was created by the suspect to serve as a personal diary chat log,” a spokesperson for Discord told CNN.

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Nearly 1 in 4 of Elon Musk’s Twitter followers are fake: report


New York Post | May 18, 2022

Company Listed: Social Media


Nearly one out of every four of Elon Musk’s Twitter followers are either spam or bot accounts, according to researchers.


Musk, who has signaled he may pull out of his $44 billion acquisition of Twitter because of the prevalence of fake bots, has a total of 93.8 million followers on the social media platform.

Of those, more than 23.42% of them are either fake or spam accounts, according to two research groups whose findings were reported by Business Insider.

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The midterms are here. Critics say Facebook is already behind


Washington Post | May 19, 2022

Company Listed: Facebook


Republican congressional candidate Joe Kent recently claimed “rampant voter fraud” in the 2020 election in an ad on Facebook — a misinformation problem Facebook has tried to correct.


The ad, which ran in mid-May as part of the Donald Trump-endorsed candidate’s race to win Washington state’s 3rd District, was one of several by the campaign to go undetected by Facebook’s system designed to remove false claims that the election results are invalid, according to a Washington Post analysis of Facebook’s ad library.

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How the GOP assault on social media flipped net neutrality on its head


Washington Post | May 19, 2022

Company Listed: Social Media


For over a decade, Democrats have argued that Internet service providers (ISPs), like AT&T and Verizon, shouldn’t be allowed to favor or throttle certain content on their networks, a push that ushered in the 2015 net neutrality rules later repealed by the GOP.


But in the years since, a growing number of Republicans have flipped that playbook on its axis, extending it to social media platforms and calling for them to be treated like “common carriers” or “public utilities” and blocked from discriminating against users’ viewpoints.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


We Need to Take Back Our Privacy


NY Times | May 19, 2022

Company Listed: Social Media


Over 130 years ago, a young lawyer saw an amazing new gadget and had a revolutionary vision — technology can threaten our privacy.


"Recent inventions and business methods call attention to the next step which must be taken for the protection of the person," wrote the lawyer, Louis Brandeis, warning that laws needed to keep up with technology and new means of surveillance, or Americans would lose their "right to be let alone."

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FTC to Crack Down on Companies that Illegally Surveil Children Learning Online


Federal Trade Commision | May 19, 2022

Company Listed: Social Media


The Federal Trade Commission announced today that it will crack down on education technology companies if they illegally surveil children when they go online to learn. In a new policy statement adopted today, the Commission made it clear that it is against the law for companies to force parents and schools to surrender their children’s privacy rights in order to do schoolwork online or attend class remotely. Under the Children’s Online Privacy Protection Act, companies cannot deny children access to educational technologies when their parents or school refuse to sign up for commercial surveillance.


“Students must be able to do their schoolwork without surveillance by companies looking to harvest their data to pad their bottom line,” said Samuel Levine, Director of the FTC’s Bureau of Consumer Protection. “Parents should not have to choose between their children’s privacy and their participation in the digital classroom. The FTC will be closely monitoring this market to ensure that parents are not being forced to surrender to surveillance for their kids’ technology to turn on.”

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Twitter Implements New Rules to Further Restrict Misinformation in Times of Crisis


Fortune | May 19, 2022

Company Listed: Twitter


Twitter is stepping up its fight against misinformation with a new policy cracking down on posts that spread potentially dangerous false stories. The change is part of a broader effort to promote accurate information during times of conflict or crisis.


Starting Thursday, the platform will no longer automatically recommend or emphasize posts that make misleading claims about the Russian invasion of Ukraine, including material that mischaracterizes conditions in conflict zones or makes false allegations of war crimes or atrocities against civilians.

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No, health data from most period-tracking apps is not protected under HIPAA


12News | May 19, 2022

Company Listed: Social Media


After the leak of a Supreme Court draft opinion on Roe v. Wade that suggested the court may overturn the ruling that federally protects the right to abortion in the United States, Elizabeth C. McLaughlin, an attorney, activist and author, and Eva Galperin, who serves as the director of cybersecurity at the Electronic Frontier Foundation (EFF), a nonprofit digital rights group, said on social media that people should delete period-tracking apps off their phones.


Both McLaughlin and Galperin warned that the personal health data shared on these apps could potentially be used against people who are seeking an abortion if Roe v. Wade were to be overturned.

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Buffalo shooting tests Texas social media law


Dallas News | May 20, 2022

Company Listed: Social Media


Last year, Texas passed House Bill 20, becoming the second state to regulate social media censorship. Unlike Florida, whose similar law was swiftly enjoined by a federal court, the Lone Star State’s law received a stay of execution by the Fifth Circuit last week. Social conservatives rejoiced that the state could finally prohibit Big Tech from removing content it doesn’t like.


When the alleged gunman opened fire in a supermarket in a predominantly minority neighborhood, killing ten people, he livestreamed the massacre on Twitch. The video quickly spread to Twitter and Facebook, as did the assailant’s manifesto, a 180-page diatribe explaining his racist motives. Which raises the question: Did platforms that removed the shooter’s content violate Texas law?

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Here's why tech giants want the Supreme Court to freeze Texas' social media law


NPR | May 20, 2022

Company Listed: Google, Facebook, Twitter


Texas's new social media law would force sites like Facebook, YouTube and Twitter to carry Russian propaganda, posts promoting eating disorders and racist screeds such as the one thought to be posted online by the gunman who allegedly killed 10 people in a Buffalo, N.Y., grocery store last weekend, according to tech industry groups that are trying to squash it in court.


That is not, of course, how the Texas Republicans who back the law, passed last year, see it. Republican lawmakers say it will stop big social media platforms from removing posts or banning users based on their political viewpoints. It's based in long-standing right-wing accusations that Silicon Valley companies censor conservatives — claims the tech companies deny.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Content Risk Program Analyst, Trust and Safety

Google Inc. | New York, NY, USA

Posted: May 19, 2022

  • Bachelor's degree or equivalent practical experience.

  • 2 years of relevant work experience within areas of governance, risk and compliance, control frameworks, and process mapping.

  • You must be adept at strategic thinking, solving new problems, and execution at startup speed.

  • You'll stay informed about the dynamic regulatory landscape, industry trends, and internal operations and communicate solution based recommendations to executives and drive innovative solutions for compliance at Google scale.

Program Manager, Brazil – Trust & Safety

ByteDance | New York, NY, USA

Posted: May 20, 2022

  • Broad experience across Trust and Safety, or a related area such as Fraud, Integrity, management of social networking, or within a Trust and Safety vertical, such as minor safety, hate speech, illegal activities and regulated goods, etc.

  • Regional expertise with Portuguese language.

  • Experience of managing and leading T&S programs, working closely with engineering and design teams together with other partner teams to guarantee effective execution of product plans.

Product Policy Manager, Central America & Caribbean - Trust & Safety

TikTok | United States

Posted: May 20, 2022

  • 5+ years experience in policy, policy enforcement, law, or public policy.

  • Deep interest in content management and online community development.

  • Native language skills in Spanish and fluency in English. Knowledge of French is preferred.

  • Exposure to Trust & Safety, content policy, brand safety roles or another relevant field.

  • Understanding of international Internet, social media and/or platform content issues.

  • Ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations.

  • Experience managing complex research projects and proven ability to develop sound research methodologies preferred.

Policy Specialist, Google Workspace, Trust and Safety

Google Inc. | New York, NY, USA

Posted: May 19, 2022

  • Bachelor's degree or equivalent practical experience.

  • 3 years of relevant work experience.

  • Experience in policy, legal operations, regulatory environment, or content moderation in similar industries.

  • MBA, Master's degree, other advanced degree, or related work experience.

  • Experience working with one of the following: Internet technologies, related policy and regulatory environments and challenges affecting the internet, free expression, online safety, and content moderation.

  • Experience working with, influencing and negotiating with a broad array of cross-functional stakeholders.

  • Experience using data/technology to identify and solve complex business challenges or experience diagnosing operational pain points and leading efforts to reduce these issues.

International Trust & Safety Operations Analyst - Canadian Market

Indeed | Chicago, IL, USA

Posted: May 20, 2022

  • You ve been described as driven, curious-minded, detail-oriented, and someone who enjoys working in a problem-solving environment

  • You take pride in both finding problems and identifying their solutions.

  • Years of experience in related areas such as project management, business analysis, compliance trust & safety etc.

  • Strong Familiarity with the Canadian job-hunting market.

  • Strong analytical, problem-solving, and decision-making skills.

  • Self-directed, eager to learn in a dynamic and fast-paced environment.

  • Detail-oriented, solid time management skills, and ability to constantly adjust priorities.

  • Demonstrated ability to learn new tools and improve operational efficiency.

T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.