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May 11, 2022 T&S Newsletter


Early Warning | Policy & Regulations | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Elon Musk says he would reverse Twitter ban on Donald Trump


The Washington Post | May 11, 2022

Company Listed: Twitter


Elon Musk said he would reverse Twitter’s ban on former president Donald Trump, articulating for the first time his stance on one of the most consequential decisions before him at the social media site he is acquiring.


“I do think it was not correct to ban Donald Trump. I think that was a mistake,” Musk said at an event Tuesday hosted by the Financial Times. “It alienated a large part of the country and did not ultimately result in Donald Trump not having a voice.”

Read more


After Latin School sophomore Nate Bronstein takes his own life, social media star Tristan Jass launches push to stop bullying in his honor


CBS News | May 11, 2022

Company Listed: Social Media

At the age of just 15, Nate Bronstein took his own life – after his parents say other students cyberbullied him relentlessly at one of Chicago's top private schools.

As CBS 2's Marissa Perlman reported Tuesday night, a social media star heard Nate's story - and is now launching a campaign to put a stop to bullying in his honor.


The CBS 2 Investigators first told you the Latin School of Chicago did not investigate the bullying, or tell Nate's parents – despite being required by law and school policy to do so.

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Content moderator is suing Meta in Kenya over working conditions


QZ.com | May 10, 2022

Company Listed: Meta Facebook


Social media giant Meta and its Nairobi-based content review subcontractor Sama will have to defend themselves in court over claims of inhumane working conditions after a law suit was filed against them in the Kenyan capital on May 10.


The suit by South African content moderator Daniel Motaung through Nzuli and Nsumbi Advocates claims that Sama fired him shortly after he tried to form an employee union in 2019, a few months after he was hired.

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What Spotify and Tinder aren't telling us


NewsWise| May 11, 2022

Company Listed: Spotify, Tinder

Our online and real-world lives are increasingly influenced by algorithmic recommendations based on data gathered about our behavior by companies that are often reluctant to tell us what data they’re gathering how they are using it.


Researchers at the University of Auckland have endeavored to find out more about how these algorithms work by analysing the legal documents - Terms of Use and Privacy Policies - of Spotify and Tinder. The research, published in the Journal of the Royal Society of New Zealand, was done Dr Fabio Morreale, School of Music, and Matt Bartlett and Gauri Prabhakar, School of Law.

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Meta Looks Set to Push Publishers Towards Short Video in New Pivot


SocialMedia Today | May 11, 2022

Company Listed: Meta Facebook


Hi news publishers, it’s me, Facebook – you may remember me from my previous hits including ‘pivot to video’ and ‘prioritizing content from family and friends’.


In the latest reminder that news organizations, or publishers and brands in general, should not trust Meta to provide them with ongoing audience reach, the company is once again re-considering how it promotes news content in the app, with The Information reporting that Meta’s now looking to push news organizations towards short video, where it’s seeing the most growth in user engagement.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


Twitters new policy highlights its efforts to combat spam and duplicative tweets


TechCrunch | May 11, 2022

Company Listed: Twitter


Twitter announced today that it’s rolling out a new “Copypasta and Duplicate Content” policy to clarify how the platform works to combat spam and duplicative content. For context, copypasta refers to an attempt by multiple individuals to duplicate content from an original source and share it widely. The social media giant first revealed in August 2020 that it would limit the visibility of copypasta tweets and is now highlighting what it considers to be a violation and what action is taken to limit the visibility of such violations.


An example of a violation is identical or near-identical content tweeted by an individual account or several accounts. Another example is a duplicate or copy-pasted tweet that Twitter thinks will “disrupt the experience of others.” Twitter notes that it won’t limit the visibility of retweets or tweets that include existing content alongside unique content or commentary.

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Culture wars, misinformation & Ukraine further complicate firms’ social media policies and presence


Thomson Reuters | May 11, 2022

Company Listed: Social Media


Culture war topics, the spread of misinformation, and the war in Ukraine have further complicated many firms' social media presence and their efforts to craft policies guiding what employees should and should not say online.


Firms should reassess policies guiding employees’ social media posts on accounts linked to the company and weigh whether they are going too far monitoring employees’ opinions online. Intrusive monitoring risks breaking privacy laws as well as being unethical, say compliance and ethics experts.

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A judge was sure Twitter isn’t a website. Now tech law could get messy.


The Protocol | May 11, 2022

Company Listed: Twitter


A panel of three federal appeals court judges on Monday seemed to struggle with basic tech concepts, and the result could signal an unexpected victory for conservative critics of the legal approach underpinning modern social media.


The judges presiding over the hearing in a New Orleans courtroom were weighing whether to clear the way for a Texas law that was designed to punish social media services for alleged anti-conservative bias.

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UK opts for slow reboot of Big Tech rules, pushes ahead on privacy ‘reforms’


TechCrunch | May 11, 2022

Company Listed: Social Media


The U.K. government has confirmed it will move forward on a major ex ante competition reform aimed at Big Tech, as it set out its priorities for the new parliamentary session earlier today.


However it has only said that draft legislation will be published over this period — booting the prospect of passing updated competition rules for digital giants further down the road.

At the same time today it confirmed that a “data reform bill” will be introduced in the current parliamentary session.

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Why social media firms will struggle to follow new EU rules on illegal content


TechExplore.com | May 10, 2022

Company Listed: Social Media


Social media allowed us to connect with one another like never before. But it came with a price—it handed a megaphone to everyone, including terrorists, child abusers and hate groups. EU institutions recently reached agreement on the Digital Services Act (DSA), which aims to "make sure that what is illegal offline is dealt with as illegal online."


The U.K. government also has an online safety bill in the works, to step up requirements for digital platforms to take down illegal material.

Read more



T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Manager of Trust and Safety (Content Moderation)


Robinhood | Oregon City, OR

Posted: May 11, 2022

  • Minimum of 7 years of proven experience in Content Moderation and/or Customer Support in a technology firm

  • Experience scaling teams across multiple workflows and various channels of support

  • Excellent oral and written communication skills

  • Outstanding leadership skills

  • Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization

Director, Trust Risk Management- Trust & Safety


LinkedIn | Anywhere

Posted: May 11, 2022


At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.Serving our 800 million members worldwide, the Trust & Safety organization is tasked with keeping LinkedIn a professional place. Our team members are proactive, motivated, organized, and possess a global perspective and able to work well in a team-oriented environment. The Trust & Safety team is looking for a Director of Trust Risk Management (TRM) to lead our efforts in managing, mitigating, and addressing potential risks in new products as well as enhancements to existing products. This role is a key strategic leader that will drive impact across the entire company and our product ecosystem.Trust Risk Managers (TRMs) play a key role in scoping, prioritizing and executing various cross-functional.


Trust & Safety Operational Support, Analyst - Investigations


Indeed | The Woodlands, TX

Posted: May 11, 2022


We are the people behind the scenes of Indeed's search results. We ensure that our results are ranked as best as they can be for our job seekers by seeking out job quality issues and stopping scams or fraud. Beyond search, we invest heavily in ensuring that Indeed has the best data analysis tools available to optimize our recruiting products and run accurate A/B tests. Simply put, we help people get the right jobs. Were looking for an Analyst to join our growing team here at Indeed. As a Trust & Safety Operational Support Analyst, you are responsible for protecting the integrity of Indeeds products by working in a team dedicated to monitoring the accuracy and precision of Indeeds moderation processes. You will use these insights to optimize workflows and processes, identify efficiency opportunities, develop scalable solutions for workflows and build out strategies while working cross-functionally with other departments to make.


Trust and Safety Analyst


Coinlist | San Francisco, CA

Posted: May 11, 2022

  • You'll have (often ambiguous) responsibilities and are comfortable navigating to find the best solution

  • You want to understand how things work and like to question things, and can synthesize the ideas concisely

  • You learn quickly and like picking up new skills on the fly

  • You aren't intimidated by complex problems and enjoy solving them

  • You're a proven operator

Senior Trust & Safety Specialist

Snap Inc | California

Posted: May 11, 2022

  • You are a well respected member of the team and focus on achieving results

  • Knowledge, Skills & Abilities: Comfort working within a content moderation environment Ability to problem solve, both independently and with peers, and to structure ambiguous business challenges into actionable plans Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker




T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.