May 01, 2022 T&S Newsletter

Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.

WhatsApp bans over 18 lakh bad accounts in India in March

Dtnext | May 02, 2022

Company Listed: WhatsApp, Meta

Meta-owned WhatsApp on Monday said that it banned over 18 lakh bad accounts in India in the month of March in compliance with the new IT Rules 2021.

The platform had banned over 14 lakh such accounts in the country in February.

The company said that it also received 597 grievance reports in the same month from the country, and the accounts "actioned" were 74.

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FAMILY FIGHTS BACK Sister of Delphi ‘Snapchat murder’ victim Libby German slams vile trolls who have targeted family online

The Sun | May 01, 2022

Company Listed: Twitter, Meta

Kelsi German, 22, speaking to The US Sun, told how for the past five years the family had to deal with “people on social media spreading hate”.

Libby, 14, along with her friend Abby Williams, 13, were found murdered on the Delphi Historic Trails in Indiana on February 14, 2017.

The case remains unsolved but cops revealed last December they were investigating the fake “anthony_shots” social media profile created by Kegan Kline, 27, in connection with the case.

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Good Morning Britain’s Alex Beresford ‘reports racist online abuse to police’ after onslaught

Metro | May 01, 2022

Company Listed: Twitter

The weatherman is believed to have reported an incident to the Metropolitan Police last month after receiving a sickening level of personal attacks on Twitter.

The action comes after Alex was targeted with vile abuse, which he retweeted on his profile.

‘He gets so much hate on Twitter and, after this particularly despicable comment, he decided to go to the police, a source said. ‘They are now looking into it.

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Russia using Internet trolls to target Ukraine war critics, Britain finds

Straits Times | May 01, 2022

Company Listed: Social Media

The Kremlin is using a new troll factory to spread disinformation on social media and in comment sections of popular websites to try to manipulate public opinion about its war in Ukraine, a British government-funded report showed.

"Cyber soldiers" are targeting politicians and audiences across countries including Britain, South Africa and India, the report said.

Foreign Secretary Liz Truss said the government has alerted international partners to the troll factory, and "will continue to work closely with allies and media platforms to undermine Russian information operations".

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

U.S. Data Privacy Laws in 2022: State and Federal Laws That Protect Your Data

Cloudwards | May 01, 2022

Company Listed: Social Media

The U.S. labels itself as the leader of the free world, so it might be surprising to learn how little it does to protect its citizens’ right to privacy. This article will guide you through the U.S. data privacy laws — including both federal and state legislation — that aims to protect the data privacy rights of U.S. citizens.

Here at Cloudwards, we often decry privacy laws in the U.S. as subpar and, at times, actively harmful. However, it’s not all bad. The U.S. — and certain states in particular — have several laws and regulations that serve its citizens well. This article will go over U.S. data protection laws that try to protect the data of American citizens and users of U.S.-based services.

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Stronger government regulation of social media companies could improve free speech, says expert

CBC | May 01, 2022

Company Listed: Twitter, Social Media

Social networking companies that bill themselves as "public squares" should be subject to government regulation that helps reduce harm against users, says media expert Taylor Owen.

Last Monday, Tesla CEO Elon Musk struck a deal to purchase Twitter for $44 billion US. The move will take the company private.

Musk, a self-described free speech absolutist, has yet to announce if he will make changes to the platform's rules. Twitter has come under fire in recent years over increased content moderation and the banning of high-profile figures, including former U.S. president Donald Trump.

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Europe has to monitor hate speech and illegal content on social media more closely

NPR | May 01, 2022

Company Listed: Social Media

European lawmakers are targeting Big Tech like never before. The EU recently advanced rules that would force companies like Facebook, Twitter and YouTube to crack down on misinformation and hate speech or face multibillion-dollar fines. NPR tech reporter Bobby Allyn joins us to explain what the new law does and how it could eventually change how everyone uses social media. Good morning, Bobby.

RASCOE: So this is called the Digital Services Act, but it isn't the first time European lawmakers have moved to kind of rein in the tech industry, right?

ALLYN: So European regulators have already passed laws aimed at tech privacy and the dominance of Big Tech. So this is actually the third sweeping tech law in recent years. And it's looking at the societal effects of tech platforms, and it's really a huge deal. It affects social media, search engines and lots of other platforms, big and small.

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T&S Good News

Some of the good news in the T&S industry that leaders want to know

Checklist: What to do if you're being harassed online

Washingtonpost | May 01, 2022

Company Listed: Social Media

Hate mail, death threats, doxing, lewd images and garden-variety insults. If you’re active online, there’s a possibility that one day you could find yourself on the receiving end of harassment. That risk is higher for people more likely to be targeted because of their race, gender, sexual orientation or gender identity.

It’s a huge problem and one that needs to be addressed through moderation, filters and social media policies. However, there are some things individuals can do to protect themselves in the moment. Here is a checklist to get you started.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Trust & Safety Specialist

Thumbtack | United States

Posted: April 29, 2022

  • You have a positive attitude and the willingness to help our users in whatever way possible within difficult situations

  • You thrive in ambiguity and are dedicated to helping users from problem to solution

  • Strong verbal communication, ability to establish a connection and trust over the phone, as well as empathize with the caller while still following Trust and Safety policies and procedures

  • Strong writing abilities, able to effectively address concerns in emails and other messenger resolution platforms

  • Is confident in their good judgment and decision making abilities

  • Level-headed, does not get shaken by difficult or complex situations

  • Positive attitude, loves solving problems and is a good listener

  • Previous experience on a Trust and Safety, Fraud Prevention, or advanced Customer Support Team

Senior Abuse Analyst Trust and Safety Gmail

Google | Seattle, WA, USA

Posted: April 30, 2022

  • Bachelor's degree in Computer Science, Engineering, or a related technical/quantitative field, or equivalent practical experience in risk, abuse, fraud, and/or data protection

  • 3 years of experience in risk analysis, anti-abuse, fraud investigations/detection/prevention, data science, and/or data analysis

  • Experience querying (e.g., SQL), building data pipelines/dashboards, and analyzing datasets

  • Experience with machine learning (e.g., regression, classification, clustering) on large datasets

  • Experience collecting, managing, and synthesizing large data sets and information from disparate sources, statistical modeling, data mining, and data analysis

  • Domain knowledge or interest in security, malware, phishing or related topics

  • Understanding of fraud dynamics in the online world and sense of mission in protecting users

Trust and Safety Operations, Program Manager

Roblox | San Mateo, CA, USA

Posted: May 01, 2022

  • B.A. or B.S. degree or equivalent program management experience

  • 3+ years of experience in program management or QA, preferably within the Trust & Safety space

  • Experience working in moderation and collaborating with global teams, multinational vendors & BPOs

  • Excellent verbal and written communication skills

  • Excellent judgment and the ability to make tough calls in ambiguous situations

  • An empathetic approach to dealing with sensitive Trust & Safety concerns

Lead, Regional Intelligence Analyst, Trust and Safety

YouTube | San Bruno, CA

Posted: May 01, 2022

  • Bachelor's degree or equivalent practical experience.

  • 6 years of experience leading projects and working with cross-functional teams and communicating with stakeholders and executives.

  • Experience communicating with a variety of audiences while explaining technical and non-technical concepts.

  • Experience working in management in a security or intelligence role, or in managing a geographically distributed team.

  • Understanding of YouTube and the larger social media ecosystem.

  • Knowledge of global events; political, economic, and cultural drivers of global conflicts and how social media impacts contentious global issues.

  • Passion and curiosity for content abuse, content abuse implications, and making YouTube a safe place for users.

Program Manager, Minor Safety - Trust & Safety

TikTok | Mountain View, CA

Posted: May 02, 2022

  • 3+ years of total working experience with 1+ years in trust and safety

  • Expertise and experience working on several Trust and Safety related issues that occur in content creation/digital entertainment platforms (e.g. minor safety, self-harm, dangerous acts, violent and graphic content and others)

  • Proven track record of pushing ambitious products, and/or organizational or process changes through to completion in a matrixed and multicultural environment

  • Up-to-date with emerging online safety issues, passionate about creating solutions and preventive measures for tackling them

  • Data-literate; capable of understanding core concepts related to statistics and machine learning


What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.

Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).

How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at to improve your hiring chances and start doing meaningful work that helps people.