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March 31, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Apple and Meta provided subscriber data to hackers who posed as law officers


The Print | Mar 31, 2022

Company Listed: Apple, Meta


Apple Inc. and Meta Platforms Inc., the parent company of Facebook, provided customer data to hackers who masqueraded as law enforcement officials, according to three people with knowledge of the matter.


Apple and Meta provided basic subscriber details, such as a customer’s address, phone number and IP address, in mid-2021 in response to the forged “emergency data requests.” Normally, such requests are only provided with a search warrant or subpoena signed by a judge, according to the people. However, the emergency requests don’t require a court order.

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Rise of 'TikTots': 16% of children under four use platform despite minimum age requirement


Finance Yahoo | Mar 30, 2022

Company Listed: TikTok


A third of children aged between five and seven have a social media profile despite being under the minimum age requirement, a new study suggests.


Analysis from Ofcom shows that TikTok is the most popular platform among the youngest users, who have been nicknamed TikTots.


Britain's communications watchdog found 16% of children in the UK aged three and four are already using the platform.

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Feds task experts with helping rework bill on harmful online content


Ctvnews | Mar 30, 2022

Company Listed: Social Media


After announcing they’d essentially be going back to the drafting table on their promised online harms legislation, the federal government unveiled the expert panel that will be helping them rework the bill aimed at ensuring the kind of behavior that is illegal in-person, is also illegal online.


The panel—composed of twelve experts and specialists in platform governance and content regulation, civil liberties, tech regulation, and national security— will meet regularly over the next two months and ultimately give advice to Heritage Minister Pablo Rodriguez about what the bill should, and shouldn’t include.

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Social media user can seek action if account suspended with no notice


Indianexpress | Mar 31, 2022

Company Listed: Twitter, Social Media


Stating that a user can initiate proceedings against a social media platform for suspending his or her account without a prior notice, the Centre on Wednesday told the Delhi High Court that a significant social media intermediary may remove only the unlawful content of the user but not take down the account itself. Only in such cases where the majority of content by a user is unlawful, the extreme step of suspending the account may be taken, the Centre said.


In response to a batch of petitions challenging the suspension of accounts by Twitter and other platforms, the Ministry of Electronics and Information Technology said that such platforms “discharging public functions” are duty bound to ensure that there is no infringement of such rights of citizens. The Centre in its reply equated the suspension of account without prior notice to “depriving an individual citizen” of right to freedom of expression.

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Facebook nudges climate-skeptics towards disinformation, says a study


Wionews | Mar 30, 2022

Company Listed: Facebook


A human rights group has said in its report that its findings pointed towards the possibility that popular social media platform Facebook nudged users towards climate change denying content than that obtained from reliable sources. The group, named Global Witness, said that Facebook users who show an interest in climate skepticism are often nudged by the platform towards "increasingly extreme" climate misinformation by FB's algorithms.


"We simulated the user experience of an individual liking pages such as “Net Zero Watch”, an organization countering climate policies and linked to the UK Conservative MP Steve Baker. We found that immediately after liking this page, the user recommended “Climate Depot”, a US based outlet run by Marc Morano and part of CFACT, a group that calls human-induced climate change “a myth”" said the group in its press release.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


Indonesian govt to impose fines for digital platforms that refuse to remove unlawful content


Thestar | Mar 31, 2022

Company Listed: Social Media


JAKARTA (The Jakarta Post/Asia News Network): The government is preparing new administrative sanctions and fines for digital platforms that refuse to take down content it deems unlawful, stoking fears of increased censorship as the state seeks to reign in Big Tech.

The push to regulate the digital sphere, ostensibly to combat rampant misinformation in the country, comes as cyber protection policies for the individual languish in the legislature.


Data theft has affected a number of state institutions and corporations in recent years. The stolen personal information is often sold clandestinely and victims are left with few options for redress.

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‘Embarrassing’: Russia scrambles to copy banned social media platforms


Theguardian | Mar 30, 2022

Company listed: Social Media


The creators of Rossgram call it Russia’s answer to Instagram. Its critics call it “absolute shit”.

As Russia continues its invasion of Ukraine, opportunistic developers have rolled out a suite of locally made social networks to replace services such as Instagram that have been blocked by the government, or YouTube, which is under growing pressure.


Many appear to be hasty imitations or include obvious attempts at surveilling ordinary Russians, as the Kremlin tries to censor news about the war and further clamp down on dissent under the country’s president, Vladimir Putin.

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Facebook algorithm pushes climate sceptics deeper into disinformation


Cityam | Mar 30, 2022

Company Listed: Facebook


A new investigation has revealed that climate sceptic Facebook users are being driven towards more extreme forms of disinformation by algorithms, despite the social media giant’s claims of a crackdown.


By simulating the user experience of an individual liking pages such as “Net Zero Watch”, an organization countering climate policies, Global Witness found that it was immediately met with a recommendation of “Climate Depot”, a US based outlet run by Marc Morano and part of CFACT, a group that calls human-induced climate change “a myth”.


In an overwhelming majority of cases a similar pattern continued, leading the user to see content that included claims that climate change is a hoax, described the UN as an “authoritarian regime” that has less credibility than “Bugs Bunny” and accused the “green movement” of “enslaving humanity”.

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T&S Good News

Some of the good news in the T&S industry that leaders want to know


Building a safe and ethical metaverse


Theedgesingapore | Mar 30, 2022

Company Listed: Meta


The metaverse has yet to become mainstream but it has already raised safety, privacy, and cyber security concerns.


Last November, a beta tester of Horizon Worlds — Meta’s social virtual reality platform — reported that she was groped in virtual space. This prompted Meta to release a “personal boundary” tool to prevent sexual harassment.


Such uncivil behaviors may become common in the metaverse if the correct behavioral norms are not set. Case in point: After analyzing a group of users’ activities on virtual world platform VRChat for 12 hours, the Center for Countering Digital Hate found that the group logged an average of one infringement every seven minutes. This included instances of sexual content, racism, abuse, hate, homophobia and misogyny, often with minors present.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.


Associate Principal, Trust and Safety, Search Knowledge

Google | Sunnyvale, CA, USA

Posted: Mar 31, 2022

  • Bachelor's degree or equivalent practical experience

  • 5 years of experience in data analysis, working with databases and querying (e.g., SQL, MySQL, Hadoop, and Python)

  • Experiences in qualitative or quantitative analysis

  • Knowledge of and interest in how the Internet works, search engines, the web industry, and technologies

  • Ability to present clear solutions with excellent attention to detail

  • Ability to work in a fast-paced, rapidly changing, and ambiguous environment

  • Excellent project management, structured and logical thinking, process optimization, communication, and influencing skills

  • You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency

  • Associated topics: building, civil, civil engineer, department of transportation, drainage, draw, function, remediation, structural analysis, transportation

Project Manager, Launch & Incubation

Discord | San Francisco, CA, USA

Posted: Mar 31, 2022

  • 2-4+ years work experience in project and/or program management, strategy or related roles

  • Strong experience working on product development and/or partnering with technical/engineering teams to launch new features

  • Analytical backbone in the face of uncertainty––you’re comfortable building models and forecasting outcomes based on limited precedent

  • A background in Trust & Safety work or a strong interest in online harm mitigation--you’ve seen how seemingly safe features are abused by bad actors, and understand tradeoffs and risk that come with launching new features

  • Strong stakeholder management skills––you’re adept at improving processes you don’t directly own, and know how to leverage the skills of multiple disparate teams

  • Experience in process mapping with tools

  • Demonstrated interest in safety and/or responsible innovation initiatives

Abuse Manager, New Products, YouTube Trust and Safety

YouTube | Los Angeles, CA, USA

Posted: Mar 31, 2022

  • Bachelor's degree or equivalent practical experience.

  • 5 years of SQL experience (e.g., SQL, MySQL, or MapReduce).

  • Experience in data analysis and statistical modeling.

  • Experience with classification/ranking systems or similar systems.

  • Experience understanding complex engineering and operations systems, including ML classification and complex data infrastructure.

  • Experience with consultative problem solving, project management, metrics analysis, and experiment design and automation.

  • Experience creating/innovating and completing opportunities, including when working on complex international and multifunctional teams.

Senior Trust & Safety Policy Manager, AWS Trust and Safety

Amazon Web Services (AWS) | United States

Posted: Mar 31, 2022

  • Our environment is fast-paced and requires someone who is flexible, biased for action, detail-oriented, holds high personal standards, and is comfortable tracking multiple threads across many teams

  • 5+ years of demonstrated success and subject matter expertise in trust and safety, privacy, public policy, or legal with an emphasis on the technology industry

  • 3+ years experience in working on minor safety trust and safety issues

  • 3+ years of experience communicating with senior managers

  • Bachelor's Degree

  • In lieu of a degree, additional years of hands-on experience may be substituted

Head of Strategy & Operations, Trust and Safety

Spotify | United States

Posted: Mar 31, 2022

  • 7+years of overall experience working with scaled compliance/tech policy compliance operations teams

  • Experience working with product and engineering teams; able to influence and shape product strategy, identify and lead change for user safety issues, and prioritize requests based on key metrics and impact

  • Sharp attention to detail and experience with strategic analysis and planning

  • Proven track record to lead multiple projects simultaneously across time-zones

  • Phenomenal teammate with ability to work autonomously; proactively identifies gaps and opportunities

  • Excellent partner management and interpersonal skills; able to navigate complex issues and passionate about helping Spotify users and creators


T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.