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March 30, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Australian Celebrities Say Facebook Didn’t Do Enough To Stop Crypto Scams. The Government Agrees.


Forbes | Mar 29, 2022

Company Listed: Facebook


Andrew Forrest, Australia’s second-richest person, says he tried for years to get Facebook to act as photos of him were plastered across false advertisements on the social media platform, luring users into crypto scams. As consumers duped of thousands of dollars contacted him to complain, Forrest was having no success trying to get Facebook to remove the ads, he says, and an open letter to Mark Zuckerberg went without response. “Meanwhile innocent Australians…kept investing under my name,” says Forrest, the founder and chairman of Fortes cue Metals Group.


Forrest filed what’s called a “private prosecution” against Meta – Facebook’s new corporate name – under Australian law, which permits individuals to file criminal complaints against other individuals or companies. In the complaint, Forrest alleges that the company’s actions ran afoul of Australian anti-money laundering laws because it didn’t take sufficient steps to stop criminals from using its platform to defraud Australian users with scam ads. A month later, the Australian government agency, the Australian Competition and Consumer Commission, echoed his claims in a separate lawsuit, alleging that the social media giant engaged in false, misleading or deceptive conduct by publishing the fake ads.

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Hackers use Telegram, websites to promote malicious crypto wallets: Eset researchers


Indianexpress | Mar 29, 2022

Company Listed: Telegram


The influx of new investors in the crypto space has given cyber criminals new opportunities to target unsolicited individuals. Security researchers with Eset have uncovered 40 copycat of well-known cryptocurrency wallets. These crypto wallets hide malicious trojans inside them engineered to steal all your crypto assets.


These malicious apps were able to steal victims’ secret seed phrases (passcodes used to access crypto wallet) by impersonating Coinbase, imToken, MetaMask, Trust Wallet, Bitpie, TokenPocket, or OneKey.

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As Artificial Intelligence Accelerates, AI for Children Toolkit Puts Youth First


Miragenews | Mar 30, 2022

Company Listed: Social Media


San Francisco, USA, 29 March 2022 – The World Economic Forum published the “AI for Children Toolkit” to encourage companies to build innovative and responsible AI to better protect children and youth. The toolkit is intended to help make sure that the AI is designed, developed, and deployed in a way that respects the rights of children and has a positive impact in their lives. It includes a checklist with actionable frameworks and real-world guidance for companies, as well as a guide for parents and guardians to better understand the benefits and risks of AI.


“The future will be full of uses of AI and so it is essential that children and the adults who care for them prepare them for that future,” said Kay Firth-Butterfield, Head of AI and Machine Learning at the World Economic Forum. “They need to learn what AI can do and how it is used in society, but they also need to learn from AI enabled machines. New generations of children are unique in that AI will accompany them throughout their lifetimes. This is the first generation of children that will learn with AI toys, work with AI solutions and then be cared for in older age with AI devices and monitors. This is a huge step forward to give careers, businesses, and children a guide to take forward that required understanding.”

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Former content moderators sue TikTok over exposure to graphic videos


Reviewjournal | Mar 29, 2022

Company Listed: TikTok


During 12-hour shifts for seven months, Ashley Velez watched video after video of graphic violence and child abuse as a content moderator for TikTok.


On Thursday, the Las Vegas resident and another former content moderator filed a federal class-action lawsuit against TikTok and its owner, Byte dance Inc., alleging that the company violated California’s unfair competition law by failing to provide a safe environment for employees.


“Defendants rely on content moderators to ensure that TikTok is free from graphic and objectionable content,” the lawsuit states. “Defendants monitor and control content moderators’ day to day work and provide the software that allows content moderators to do their jobs. Therefore, Defendants are required under the law to pay for the harm caused by requiring content moderators to review and remove graphic and objectionable content.”

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Beware! A Social Media Post Could Cost You Your Future Job


Businesstoday | Mar 30, 2022

Company Listed: Social Media, Instagram


We saw this candidate’s Instagram account and this person is always traveling. So, how can you say that this person will work hard?” Founder Vikram Ahuja of Talent500, which enables global companies to set up remote teams, was recently privy to this conversation with a recruiter about a potential hire. While this is an extreme instance of how your social media presence can be perceived by a prospective employer, it’s an example of why you may want to hold off on tweeting your impassioned and radical views on a politically charged topic. Chances are it could cost you your future job. Recruiters and hiring managers are not just stop - ping by your digital avatars to cross-check factual information but also to size up whether you are a match culturally for the organization; in some cases they are rejecting the candidate based on what they find online.


A 2020 poll among 1,005 hiring decision-makers by US-based staffing solutions firm Express Employment Professionals found 67 per cent respondents saying they use social networking sites to research potential job candidates. A 2018 CareerBuilder survey carried out in the US found the number to be at 70 per cent. While a similar study could not be found in India, several recruiters and experts in the field admit they do pick up on the digital breadcrumbs left behind by jobseekers. Those, along with their résumé, interviews, psychometric tests, panel discussions and other assessment tools are used to make hiring decisions.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


#WhatJustHappened? A privacy harm


Iapp | Mar 29, 2022

Company Listed: Social Media


For 24 hours, the act of aggression occupying the media cycle was not Russia’s assault on Ukraine but rather Will Smith slapping Chris Rock on live television in front of a black tie audience at the Academy Awards in Hollywood and millions of viewers worldwide. Smith’s attack, however, was not unprovoked.


To be clear, I condemn violence in any shape or form. But — while not justifying or condoning Smith’s actions — I wanted to address the privacy angle of the events that led to dominating the Twitter universe for several hours on Sunday.

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Forcing WhatsApp and iMessage to Work Together Is Doomed to Fail


Wired | Mar 29, 2022

Company Listed: WhatsApp, iMessage


THE NEWEST LAW designed to rein in Big Tech aims to make all your favorite messaging apps work seamlessly together. Sounds great, right? Well, we have some bad news.


Every day, billions of messages are sent using end-to-end encryption. Millions of people use iMessage, WhatsApp, and Signal to chat with friends, family, and colleagues, and those conversations are all automatically protected by strong encryption. But it’s not possible to send a message from one encrypted app to another. If you use Signal and your friends only use WhatsApp, someone has to compromise.

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TikTok hit by another lawsuit started by former moderators


Ruetir | Mar 29, 2022

Company Listed: TikTok


Ashley Velez and Reece Young, former contract content moderators for TikTok, say their work involved revising “Unfiltered, disgusting and offensive content "included “Sexual abuse of minors, rape, torture, bestiality, beheadings, suicides and murders "according to a complaint filed Thursday in a California district court against the popular short-form video platform and its parent company, Byte Dance.


They accuse the company of negligence, claiming it did not provide adequate care to protect the moderators from damage and support them after reviewing such content. “By requiring content moderators to review high volumes of graphic and questionable content, defendants are demanding that content moderators engage in abnormally dangerous activities "the complaint states, adding that the company “It is not implementing recognized best practices to mitigate the risks necessarily caused by such work.”

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T&S Good News

Some of the good news in the T&S industry that leaders want to know


#ItsNotOk Campaign: Truecaller-Network18 to bring together leaders for driving conversations around women safety at 'Call it Out' conclave


Bestmediainfo | Mar 29, 2022

Company Listed: Social Media, Truecaller


After the launch of campaign on Women’s Day to generate more awareness on women’s harassment, Network18 and Truecaller are now taking the conversation forward with ‘The Call It Out Conclave’ on March 29, 2022.


The conclave will be held at The Oberoi Hotel, New Delhi and will begin at 6 pm on Tuesday.

The event will bring together a line-up including political dignitaries like Union Minister of State for Electronics and Information Technology Rajeev Chandrasekhar, Bollywood actor Raveena Tandon, Special Commissioner, Delhi Police, Shalini Singh, among others. There will also be a special address by Devusinh Chauhan, Minister of State for the Ministry of Communications. Rakesh Asthana, Police Commissioner of Delhi, will also be giving a special address.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.


Software Engineer - Trust & Safety Engineering Team

Cloudflare | Austin, TX, USA

Posted: Mar 30, 2022

  • Cloudflare's mission is to help build a better internet and the Trust & Safety Engineering (TSENG) team lives at the core of that effort.

  • The team empowers customers with products and services to combat abuse , enables deeper coordination with our external industry anti-abuse partners, and ensures teams in the company can respond to the quickly changing legal landscape of the internet with scalable tools and services.

  • This includes services which have a direct impact on efforts to stop the spread of CSAM (child sexual abuse material) across the internet.

  • The Role Engineers on the Trust & Safety Engineering team are responsible for the entire software development lifecycle for our products and services which include both internal and customer-facing software.

  • Whether closing gaps in our abuse processing pipeline, extending our Trust & Safety platform, or road mapping the future of Trust & Safety solutions, software engineers on the Trust & Safety Engineering team are critical to Cloudflare’s ability to help make the internet a better place.

  • This role will be based out of our Austin office.

  • What you'll do While the majority of our services are now written in Golang, you will also work with technologies such as React, Javascript, Rust, PHP , Lua, Salt, Kafka, Kubernetes, Airflow, Cadence and PostgresSQL. We are looking for great engineers regardless of experience with any of these specific technologies.

Risk and Compliance Manager, Trust and Safety

Google | Roxbury, CT, USA

Posted: Mar 30, 2022

  • 10 years of experience in an advisory, compliance, and regulatory role.

  • Experience with global risk projects, compliance programs, and solutions.

  • Experience with people management.

  • Experience in consulting, audit, compliance, operations, or within a technical risk management discipline.

  • Experience with common controls frameworks, risk assessments, regulatory review, and obligations decomposition.

  • Experience translating regulatory requirements into operational realities.

  • Experience solving problems across multiple functions and stakeholders.

  • Experience in the operationalization and/or development of scalable solutions and structure.

  • Excellent leadership, analytical, and problem-solving skills with excellent attention to detail.

Quality & Operations Program Manager, Site Policy - Trust & Safety

Twitter | Dublin, AL, USA

Posted: Mar 29, 2022

  • You have experience in T&S moderation or moderation quality assurance

  • You possess an operational skill set and focus combined with experience in coordinating projects

  • You have excellent data modeling and presentation skills

  • You are naturally curious and seek to understand the intricacies of processes and workflows

  • You are resilient and enjoy working independently

  • You have the ability to anticipate needs and develop and implement solutions, before others have to inform you of them

  • You are extremely detail-oriented and patient, with extraordinary communication skills

  • You are enthusiastic, adaptable, and can quickly translate feedback into action

Cross Product Solutions Analyst, Trust and Safety Cloud

Google | Felton, CA, USA

Posted: Mar 30, 2022

  • Bachelor's degree in a quantitative field or equivalent practical experience.

  • 4 years of experience in data analysis and working with querying languages (e.g., SQL).

  • 2 years of experience applying machine learning on datasets and defining and improving operational processes.

  • Master’s degree or PhD in a technical field.

  • 7 years of work experience (e.g., statistician/data scientist), including expertise and experience with statistical data analysis such as linear models, multivariate analysis, stochastic models, and/or sampling methods.

  • 4 years of experience in quantitative disciplines, applied machine learning, and/or artificial intelligence (e.g., natural language processing) on datasets.

  • Experience with abuse, spam, malware, and/or fraud detection and investigations in the internet industry.

  • Experience operationalizing and/or developing systematic structure.

  • Excellent attention to detail and analytic capacity.

Product Manager, Trust and Safety (Remote)

Match Group | Dallas, TX, USA

Posted: Mar 29, 2022

  • You have at least 3 years of product management or equivalent experience, delivering high-quality features across multiple platforms (Android, iOS, and Web)

  • You have a successful track record shipping high-quality consumer-facing products from a user-centric perspective

  • You are excited to solve complex problems with a collaborative attitude and understand the value of ruthless prioritization

  • You are someone who thinks ahead and can easily identify patterns


T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.