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March 29, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Simple Instagram scam on the rise leading to Australian accounts being hacked and held to ransom


7news | Mar 29, 2022

Company Listed: Instagram


It may seem like nothing out of the ordinary - the famous Instagram logo, a reasonable email address and a problem that requires your urgent attention.


“We’ve had a lot of complaints about copyright infringement. Some content in your account violates copyrights,” the email claiming to be from Instagram reads.


“Instagram will delete infringing accounts shortly. If you do not want your account to be deleted and your account does not violate copyrights, you can let us know.”

Read More


Charities are contributing to growing mistrust of mental-health text support — here’s why


The Conversation | Mar 28, 2022

Company Listed: Social Media


Like many areas of society, mental healthcare has changed drastically as a result of the pandemic. Forced to adapt to a growing demand for counseling and crisis services, mental health charities have had to quickly increase their digital services to meet the needs of their users.


Unfortunately, some charities have experienced growing pains as they transition to an unfamiliar environment that increasingly involves the use of data-driven technologies, such as machine learning – a type of artificial intelligence.


Recently, two charities faced a public backlash as a result of how they used machine learning and handled data from users who contacted their mental health support services at a point of crisis.

Read More


The Sad Reason TikTok Moderators Are Suing The Platform


SlashGear | Mar 28, 2022

Company Listed: TikTok


TikTok is one of several popular social media apps that has been scrutinized by parents, internet safety advocates, and the government for not doing enough to protect its young users from harmful content. It's so scrutinized that attorneys general from several states, including California, Florida, Massachusetts, and New Jersey, opened an investigation against TikTok in early March 2022 into what detrimental effects may have on the mental health of children, teens, and young adults. Ironically, the short-form video sharing platform hasn't considered the mental health of one particular group: its own moderators.


Two former moderators, Ashley Velez and Reece Young, are suing TikTok and its parent company Byte Dance over the alleged emotional trauma they suffered as a result of viewing the graphic content they policed. As reported by NPR, the two women filed the federal lawsuit against the platform on Thursday, March 24, 2022. Although each of them worked for TikTok through different third-party companies, both of them alleged they worked 12-hour workdays to review and moderate content that violates the platform's terms of service.

Read More


Can we effectively respond to online hate and fear?


Ontariotechu | Mar 28, 2022

Company Listed: Social Media


When social media platforms like Facebook and Twitter were launched in 2004 and 2006 (among others), they immediately offered unprecedented and almost unlimited ways for participants to share content and express opinion. However, the open formats of many platforms also provide a space for extremist individuals and groups to produce and impart hateful content.


Solutions to combat the expansion of online hate and fear vary in scope and efficacy. As governments enact new laws, regulations and policies to govern social media platforms, social media corporations are implementing community guidelines and user agreements, content moderators, and artificial intelligence to counter hateful content.

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Facebook, Twitter moving at a 'slow speed' to combat Russian government disinformation, expert says


FoxBusiness | Mar 28, 2022

Company Listed: Facebook, Twitter


One expert is claiming that Facebook and Twitter are moving at a "slow speed" in their enforcement of Russian government propaganda and disinformation on social media.


After Russian forces bombed a maternity hospital on March 9 in Mariupol, the Russian embassy in the United Kingdom tweeted pictures from the blast captioned with the word "FAKE" over them, implying that the hospital only had military troops inside.


The embassy additionally targeted Ukrainian blogger Marianna Podgurskaya, stating that she "played" the role of a pregnant woman with "very realistic make-up," that looked like blood.

Read More


T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


Security experts say new EU rules will damage WhatsApp encryption


Theverge | Mar 28, 2022

Company Listed: WhatsApp


On March 24th, EU governing bodies announced that they had reached a deal on the most sweeping legislation to target Big Tech in Europe, known as the Digital Markets Act (DMA). Seen as an ambitious law with far-reaching implications, the most eye-catching measure in the bill would require that every large tech company — defined as having a market capitalization of more than €75 billion or a user base of more than 45 million people in the EU — create products that are interoperable with smaller platforms. For messaging apps, that would mean letting end-to-end encrypted services like WhatsApp mingle with less secure protocols like SMS — which security experts worry will undermine hard-won gains in the field of message encryption.


The main focus of the DMA is a class of large tech companies termed “gatekeepers,” defined by the size of their audience or revenue and, by extension, the structural power they are able to wield against smaller competitors. Through the new regulations, the government is hoping to “break open” some of the services provided by such companies to allow smaller businesses to compete. That could mean letting users install third-party apps outside of the App Store, letting outside sellers rank higher in Amazon searches, or requiring messaging apps to send texts across multiple protocols.

Read More


Social media censorship and cancel culture increase extremism: Study


Washingtonexaminer | Mar 28, 2022

Company Listed: Social Media


Major social media platforms' strict content moderation and censorship policies are making people more isolated and polarized, causing more dangerous extremism in society, a new study shows.


Tech giants such as Facebook, Twitter, and Google are facing all-time highs in hate speech and misinformation, with such content increasing twentyfold between 2017 to 2021 on Facebook, suggesting that the company's approach to censorship doesn’t work, according to a new study conducted by Daryl Davis, a race relations expert, and Bill Ottman, a free speech activist and CEO of crypto social network Minds.

Read More


Data privacy rulings spotlight risks social media monitoring poses to firms, regulators


Jdsupra | Mar 28, 2022

Company Listed: Social Media


Rulings by the Belgian and French data privacy authorities (DPAs) emphasize the risk posed by social media monitoring and scraping technology to firms and regulators such as the UK Financial Conduct Authority (FCA) that commonly use such tools for sentiment analysis, as well as to monitor individuals' and organizations' online activity.


"The public nature of the personal data available on social networks does not mean that they lose the protection conferred by the GDPR," the Belgian DPA said.


That means those scraping data from social media still must comply with the purpose limitation principle unless an exemption applies, and take other measures to safeguard individuals' personal data. Purpose limitation in the General Data Protection Regulation ( GDPR) is a requirement that "personal data be collected for specified, explicit, and legitimate purposes, and not be processed further in a manner incompatible with those purposes".

Read More


Spotify’s COVID-19 content advisory continues roll out two months after Joe Rogan uproar


TechChrunch | Mar 29, 2022

Company Listed: Spotify


You probably remember a few months ago when you couldn’t turn on the news, check Twitter or talk to your conservative uncle without broaching the issue of Joe Rogan, who is signed to an exclusive deal with Spotify worth more than $200 million. In January, 270 physicians and scientists published an open letter to Spotify demanding that it institute misinformation policies in light of Rogan’s podcast, which tops Spotify’s charts and has repeatedly served as a platform for false narratives about the virus. Then, musical icons like Neil Young and Joni Mitchell pulled their libraries from the platform in protest, prompting Spotify to belatedly publish its platform rules. Now, Spotify finally rolled out a content advisory warning on podcasts that discuss COVID-19, two months after it committed to launching the feature.


The advisory is a blue bar that appears atop episodes of podcasts that discuss COVID-19, prompting listeners to click to learn more. This directs users to its COVID-19 information hub, which it added in March 2020. TechCrunch asked Spotify how its app determines which podcast episodes address COVID-19 — it appears that the advisory shows up if words like “COVID-19,” “coronavirus” or “pandemic” appear in the metadata of an episode, including its title. Spotify said that it started rolling out the feature in February, but for some users, the feature has taken longer to appear in the app. By now, Spotify has labeled over 1.4 million podcasts with this warning.

Read More


T&S Good News

Some of the good news in the T&S industry that leaders want to know


Google issues emergency security update for all Chrome users


Globalcirculate | Mar 28, 2022

Company Listed: Google


Google has issued an emergency security update for all Chrome users as it confirms that attackers are already exploiting a high severity zero-day vulnerability.

The emergency update to version 99.0.4844.84 of Chrome is highly unusual in that it addresses just a single security vulnerability. A fact that only goes to emphasize how serious this one is.

In a Chrome stable channel update announcement, published March 25, Google confirms it “is aware that an exploit for CVE-2022-1096 exists in the wild.”


All Chrome users are therefore advised to ensure their browsers are updated as a matter of urgency.

Read More


T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.


Senior PMT - Trust and Safety, Prime Video

Amazon | New York, NY, USA

Posted: Mar 29, 2022

  • Create the vision and strategy for new AI based products and present your roadmap to senior executives and teams across Prime Video

  • Partner with data science, engineering, program management, and operations to bring products to market, develop and grow new business opportunities, and enhance the customer experience

  • Rapidly prototype, test, and iterate on your ideas

  • Use data to define your proposals and drive your decisions

  • Most importantly: delight the customer

Trust and Safety Specialist/Ukrainian/Russian

Pinterest | San Fernando, CA, USA

Posted: Mar 29, 2022

  • 3+ years of experience managing projects related to trust & safety product changes / operations

  • 3+ years of experience in project management, program management or product management

  • Native Ukrainian and/or Russian speaker

  • Ability to quickly identify problems, analyze them, and leverage data to provide recommendations and solutions

  • Experience working closely with engineers, product teams, operation teams, policy teams and international partners across different time zones and cultures

  • Ability to operate effectively and autonomously in time critical ambiguous situations with minimum guidance

  • Strong influencing and interpersonal skills with the ability to develop strong working relationships and to build credibility and trust with stakeholders

  • Excellent written and verbal communication skills, including the ability to work with technical and non-technical individuals

Group Product Marketing Manager, Growth, Trust & Safety

Tinder | United States

Posted: Mar 29, 2022

  • 5-8 years+ of experience working in product marketing, leading full-funnel go-to-market strategies, preferably in consumer tech and mobile apps

  • Experience working on brands with Global impact and driving multi-regional marketing strategies

  • Proven track record delivering well-branded, fabulous consumer experiences and marketing strategies that encourage business growth

  • Excellent leadership, influencing, and communication skills, with an ability to express high-level concepts efficiently and effectively to a wide range of audiences

  • Highly collaborative and creative

  • Capable of leading cross-functional teams (especially product, marketing, and creative teams) to produce innovative solutions

  • Proficiency with crucial business and marketing analytics

  • Experience partnering with Product, CRM, and Comms teams to deepen product understanding and retention among users

Investigation and Risk Management Analyst, Trust & Safety

Zoom | Carson City, NV, USA

Posted: Mar 29, 2022

  • Bachelor’s degree and a minimum of 2 years of investigation, fraud or risk investigations-related experience; or equivalent work experience, including hands-on fraud or risk mitigation experience

  • Must have the ability to operate independently when required and be highly self-motivated

  • Demonstrated effective time management and organizational skills

  • Excellent analytical and problem-solving skills, including the ability to interpret structured data, develop recommendations and analysis to identify emerging abuse-related trends and behaviors

  • Must have the ability to make sense of complex, high-quality, and sometimes contradictory information to effectively solve problems

  • Strong process/program management and prioritization skills

  • Must have a learning mindset with the ability to experiment when tackling new problems using both successes and failure as learning fodder

Policy Manager, Product Trust

Spotify | New York, NY, USA

Posted: Mar 29, 2022

  • 5+ years experience advising product and engineering teams on content policies, or developing content policies for ads, podcasts, music, video, and/or another other form of user-generated content

  • A deep understanding of the online safety trends and landscape, including search, content recommendations, user generated content, and monetization

  • Demonstrated ability to influence decision-makers without direct authority

  • Experience building consensus among cross-functional collaborators with various competing interests

  • Previous experience handling complex critical issues and communicating with leadership during crisis management situations

  • Proven track record to lead multiple projects simultaneously across time-zones while balancing competing priorities

  • Great teammate with the ability to work autonomously


T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.