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March 29, 2022 T&S Newsletter

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.

Simple Instagram scam on the rise leading to Australian accounts being hacked and held to ransom

7news | Mar 29, 2022

Company Listed: Instagram

It may seem like nothing out of the ordinary - the famous Instagram logo, a reasonable email address and a problem that requires your urgent attention.

“We’ve had a lot of complaints about copyright infringement. Some content in your account violates copyrights,” the email claiming to be from Instagram reads.

“Instagram will delete infringing accounts shortly. If you do not want your account to be deleted and your account does not violate copyrights, you can let us know.”

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Charities are contributing to growing mistrust of mental-health text support — here’s why

The Conversation | Mar 28, 2022

Company Listed: Social Media

Like many areas of society, mental healthcare has changed drastically as a result of the pandemic. Forced to adapt to a growing demand for counseling and crisis services, mental health charities have had to quickly increase their digital services to meet the needs of their users.

Unfortunately, some charities have experienced growing pains as they transition to an unfamiliar environment that increasingly involves the use of data-driven technologies, such as machine learning – a type of artificial intelligence.

Recently, two charities faced a public backlash as a result of how they used machine learning and handled data from users who contacted their mental health support services at a point of crisis.

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The Sad Reason TikTok Moderators Are Suing The Platform

SlashGear | Mar 28, 2022

Company Listed: TikTok

TikTok is one of several popular social media apps that has been scrutinized by parents, internet safety advocates, and the government for not doing enough to protect its young users from harmful content. It's so scrutinized that attorneys general from several states, including California, Florida, Massachusetts, and New Jersey, opened an investigation against TikTok in early March 2022 into what detrimental effects may have on the mental health of children, teens, and young adults. Ironically, the short-form video sharing platform hasn't considered the mental health of one particular group: its own moderators.

Two former moderators, Ashley Velez and Reece Young, are suing TikTok and its parent company Byte Dance over the alleged emotional trauma they suffered as a result of viewing the graphic content they policed. As reported by NPR, the two women filed the federal lawsuit against the platform on Thursday, March 24, 2022. Although each of them worked for TikTok through different third-party companies, both of them alleged they worked 12-hour workdays to review and moderate content that violates the platform's terms of service.

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Can we effectively respond to online hate and fear?

Ontariotechu | Mar 28, 2022

Company Listed: Social Media

When social media platforms like Facebook and Twitter were launched in 2004 and 2006 (among others), they immediately offered unprecedented and almost unlimited ways for participants to share content and express opinion. However, the open formats of many platforms also provide a space for extremist individuals and groups to produce and impart hateful content.

Solutions to combat the expansion of online hate and fear vary in scope and efficacy. As governments enact new laws, regulations and policies to govern social media platforms, social media corporations are implementing community guidelines and user agreements, content moderators, and artificial intelligence to counter hateful content.

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Facebook, Twitter moving at a 'slow speed' to combat Russian government disinformation, expert says

FoxBusiness | Mar 28, 2022

Company Listed: Facebook, Twitter

One expert is claiming that Facebook and Twitter are moving at a "slow speed" in their enforcement of Russian government propaganda and disinformation on social media.

After Russian forces bombed a maternity hospital on March 9 in Mariupol, the Russian embassy in the United Kingdom tweeted pictures from the blast captioned with the word "FAKE" over them, implying that the hospital only had military troops inside.

The embassy additionally targeted Ukrainian blogger Marianna Podgurskaya, stating that she "played" the role of a pregnant woman with "very realistic make-up," that looked like blood.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

Security experts say new EU rules will damage WhatsApp encryption

Theverge | Mar 28, 2022

Company Listed: WhatsApp

On March 24th, EU governing bodies announced that they had reached a deal on the most sweeping legislation to target Big Tech in Europe, known as the Digital Markets Act (DMA). Seen as an ambitious law with far-reaching implications, the most eye-catching measure in the bill would require that every large tech company — defined as having a market capitalization of more than €75 billion or a user base of more than 45 million people in the EU — create products that are interoperable with smaller platforms. For messaging apps, that would mean letting end-to-end encrypted services like WhatsApp mingle with less secure protocols like SMS — which security experts worry will undermine hard-won gains in the field of message encryption.

The main focus of the DMA is a class of large tech companies termed “gatekeepers,” defined by the size of their audience or revenue and, by extension, the structural power they are able to wield against smaller competitors. Through the new regulations, the government is hoping to “break open” some of the services provided by such companies to allow smaller businesses to compete. That could mean letting users install third-party apps outside of the App Store, letting outside sellers rank higher in Amazon searches, or requiring messaging apps to send texts across multiple protocols.

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Social media censorship and cancel culture increase extremism: Study

Washingtonexaminer | Mar 28, 2022

Company Listed: Social Media

Major social media platforms' strict content moderation and censorship policies are making people more isolated and polarized, causing more dangerous extremism in society, a new study shows.

Tech giants such as Facebook, Twitter, and Google are facing all-time highs in hate speech and misinformation, with such content increasing twentyfold between 2017 to 2021 on Facebook, suggesting that the company's approach to censorship doesn’t work, according to a new study conducted by Daryl Davis, a race relations expert, and Bill Ottman, a free speech activist and CEO of crypto social network Minds.

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Data privacy rulings spotlight risks social media monitoring poses to firms, regulators

Jdsupra | Mar 28, 2022

Company Listed: Social Media

Rulings by the Belgian and French data privacy authorities (DPAs) emphasize the risk posed by social media monitoring and scraping technology to firms and regulators such as the UK Financial Conduct Authority (FCA) that commonly use such tools for sentiment analysis, as well as to monitor individuals' and organizations' online activity.

"The public nature of the personal data available on social networks does not mean that they lose the protection conferred by the GDPR," the Belgian DPA said.

That means those scraping data from social media still must comply with the purpose limitation principle unless an exemption applies, and take other measures to safeguard individuals' personal data. Purpose limitation in the General Data Protection Regulation ( GDPR) is a requirement that "personal data be collected for specified, explicit, and legitimate purposes, and not be processed further in a manner incompatible with those purposes".

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Spotify’s COVID-19 content advisory continues roll out two months after Joe Rogan uproar