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March 28, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Tory MP Maria Miller tells how she was cyber-flashed while on busy train into Waterloo as she welcomes government crackdown making it criminal offense


Daily Mail | Mar 27, 2022

Company Listed: Social Media


A Conservative MP who was cyber-flashed while on a busy train to London revealed she has become accustomed to a 'regular bombardment of online verbal abuse, rape, and even death threats'.


Basingstoke MP Maria Miller, 57, recalled the moment she received an unsolicited explicit image without consent of a man's genitalia by someone she was sharing a packed train with to Waterloo station.


The 57-year-old also hailed the Online Safety Bill, which was introduced in Parliament last week and called it 'a ground-breaking piece of legislation' that will 'hold tech giants to account for the first time'.


She said: 'Like any other woman in Basingstoke I have received abuse online and I have received a cyber-flashing image of a man’s naked genitals.

Read more


Avoiding crypto currency scams: How scammers use your friends and social media against you


Ktvq | Mar 27, 2022

Company Listed: Social Media


MISSOULA — Experts say it is a perfect storm: the combination of unknown and cutting edge currency, making scammers come out of the woodwork.


Paper money? Try computer-generated, digitally encoded signature money. That is crypto currency, and it is now number two on the Better Business Bureau’s (BBB) riskiest scam report.


“Because it's coming from your friends, your relative, your brother, you think, 'Oh, is this real? Is this legitimate?' And you look into it a little bit more,” said Rebecca Barr, BBB communications manager.


It’s a scam artist's dream—unknown, cutting edge, and unregulated. Using social media and the influence of friends, by hacking social media accounts, scammers target the younger generation by luring them into buying crypto currency.

Read More


Professor aims to prevent fraud by ‘sock puppet’ social media accounts


Myjournalcourier | Mar 27, 2022

Company Listed: Social Media


How many times has a message like this come across your social media feed? A researcher at Southern Illinois University Carbondale is working on technologies to stop “sock puppet” requests that can lead to profile hacking, identity theft and other havoc for social media users.


Sajedul Talukder, assistant professor in SIU’s School of Computing and director of the Security and Privacy Enhanced Machine Learning Lab, has received a $158,000 grant from the National Science Foundation’s Computer and Information Science and Engineering Research Initiative to investigate ways to prevent “sock puppet” connection requests, which are false online identities and user accounts created for deceptive purposes.


Talukder aims to build a digital framework rooted in cognitive psychology, user-centric research and machine learning methods to defend against such accounts and requests in online social networks. The work will begin in April and last at least two years.

Read More


T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


This Week in Apps: Google’s alternative billing, Instagram’s chronological feeds, digital driver’s licenses


Techcrunch | Mar 26, 2022

Company Listed: Google, Instagram


Welcome back to This Week in Apps, the weekly TechCrunch series that recaps the latest in mobile OS news, mobile applications and the overall app economy.


The app industry continues to grow, with a record number of downloads and consumer spending across both the iOS and Google Play stores combined in 2021, according to the latest year-end reports. Global spending across iOS, Google Play and third-party Android app stores in China grew 19% in 2021 to reach $170 billion. Downloads of apps also grew by 5%, reaching 230 billion in 2021, and mobile ad spend grew 23% year over year to reach $295 billion.


Today’s consumers now spend more time in apps than ever before — even topping the time they spend watching TV, in some cases. The average American watches 3.1 hours of TV per day, for example, but in 2021, they spent 4.1 hours on their mobile device. And they’re not even the world’s heaviest mobile users. In markets like Brazil, Indonesia and South Korea, users surpassed five hours per day in mobile apps in 2021.

Read More


Former TikTok content reviewers file lawsuit over California labor law violation


Economic Times | Mar 25, 2022

Company Listed: TikTok


Two former TikTok content moderators filed a lawsuit against TikTok and ByteDance, alleging that the companies failed to provide appropriate support to help workers cope with mental trauma caused because of prolonged exposure to extreme content.


Both plaintiffs Reece Young and Ashley Velez were on contract with TikTok through third-party companies - Atrium, a New York-based company, and Telus International, a Canadian firm, respectively. They had to engage themselves for 12 hours during workdays to remove objectionable content deeply. The kind of content they had to filter out included suicide, murder, child sexual abuse, torture, rape, beheadings, etc., and the plaintiffs were also exposed to conspiracy theory and hate speech, which again impacted their mental well-being negatively.


Velez and Young are trying to obtain class-action status for their lawsuit, alleging that these companies violated California labor laws as they failed to provide appropriate support to mitigate the psychological trauma due to their exposure to offensive content. The lawsuit also claims that the companies pushed the content moderators to review and remove high volumes of unfiltered and disgusting content and alleviated the psychological trauma by forcing them to sign an NDA that legally binds them from discussing any of it with others.

Read More

TikTok hit by another lawsuit over working conditions for its content moderators


Kake | Mar 25, 2022

Company Listed: TikTok


TikTok has been hit with another lawsuit from former content moderators who claim the job traumatized them.


Ashley Velez and Reece Young, former contract content moderators for TikTok, allege that their work involved reviewing "unfiltered, disgusting and offensive content," including "child sexual abuse, rape, torture, bestiality, beheadings, suicide, and murder," according to a complaint filed Thursday in a California district court against the popular short-form video platform and its parent company, ByteDance. They accuse the company of negligence, alleging that it failed to provide adequate care to protect moderators from harm and support them after reviewing such content.


"By requiring content moderators to review high volumes of graphic and objectionable content, Defendants require content moderators to engage in abnormally dangerous activities," the complaint alleges, adding that the company is "failing to implement acknowledged best practices to mitigate risks necessarily caused by such work."

Read More


This article was published in thejakartapost.com with the title " TikTok is propagandists’ new tool to win elections in Southeast Asia".


Thejakartapost | Mar 27, 2022

Company Listed: TikTok, Facebook, Twitter


Scholars and political observers have raised concerns over public opinion maneuvering on social media in Southeast Asia as three countries in the region - the Philippines, Malaysia and Indonesia, are gearing up for elections.


Propagandists' strategic maneuvering of public opinion on social media remains a dangerous threat to democracy in Southeast Asia.


Over the years, strategic use of cybertroopers in Southeast Asian countries has been prominent, especially during the election periods.


Political actors have attempted to sway public opinion via Facebook, Twitter and YouTube to push for a political narrative to garner more supporters in the region.

Read More


T&S Good News

Some of the good news in the T&S industry that leaders want to know


How women can deal with online harassment


Washingtonpost | Mar 27, 2022

Company Listed: Social Media


When pandemic stay-at-home orders took effect two years ago, Internet use skyrocketed worldwide. Millions of Americans suddenly relied on their phones and computers as lifelines to remote jobs, classes, now-distant family and friends, socially distanced food and grocery deliveries, and a fire hose of news to understand the novel coronavirus.


As our lives largely moved online, so too did unwelcome harassment. In a 2021 Pew Research Center poll, Americans reported more severe encounters, such as physical threats, stalking, sustained harassment and sexual harassment, compared with pre-pandemic levels. Women, people of color and LGBTQ people are at particular risk for more extreme forms of online abuse, including sexual harassment, stalking and hate speech, according to the Pew poll and a report by GLAAD, a gay rights organization.

Read More


How AI is creating a safer online world


Reportdoor | Mar 27, 2022

Company Listed: Social Media


From social media cyberbullying to assault in the metaverse, the Internet can be a dangerous place. Online content moderation is one of the most important ways companies can make their platforms safer for users.


However, moderating content is no easy task. The volume of content online is staggering. Moderators must contend with everything from hate speech and terrorist propaganda to nudity and gore. The digital world’s “data overload” is only compounded by the fact that much of the content is user-generated and can be difficult to identify and categorize.

Read More


TIKTOK ANNOUNCE NEW FEATURES TO COMBAT CYBERBULLYING AND ABUSE


Cybersmile | Mar 28, 2022

Company Listed: TikTok


TikTok have recently introduced two new features designed to improve user experiences and reduce the spread of abusive or hateful messages. It is hoped that the changes will encourage users to think more about how they are interacting with each other as well as reducing the number of bullying-related incidents.


The newly introduced features include a ‘Filter All Comments’ tool that now enables content creators to pick and choose which comments they want to allow on their videos by approving or deleting comments before they are posted publicly. This is an enhancement of the existing tools that also allows creators to filter out keywords and offensive phrases automatically.

Read More


T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here


Trust and Safety Communications Manager

Amazon, Inc. | New York, NY, USA

Posted: Mar 28, 2022

  • You are a storyteller with experience working on consumer software and social or interactive services

  • You are thoughtful and motivated, and can distill complex concepts into easily understood language

  • You can spot issues before they happen, can build trusted partnerships across teams, and excel in a fast-paced environment

  • 5+ years of experience in public relations or journalism, including experience working in-house on consumer software

  • Relationships with a broad range of media and outlets

  • Experience working with PR agencies or teams

  • Excellent communication skills and comfort being a company spokesperson

  • Experience navigating fast-paced environments

  • Enthusiasm for Twitch and our community

  • Experience with Trust & Safety or Policy

Java Software Engineer - Trust and Safety

ZOOM | Washington, DC, USA

Posted: Mar 28, 2022

  • About the RoleTSENG is embedded within Zoom's dynamic Trust & Safety (T&S) team.

  • Trust & Safety Engineers oversee the entire software development lifecycle.

  • This team is committed to bringing happiness to customers while creating a culture of trust, safety, and respect.

  • Devops, java, php, sdet, software engineer

  • About the TeamZoom is in search of a Java Developer to join our Trust and Safety (TSENG) team.

  • In doing so, this contributes to our steadfast commitment of promoting a space that allows for exchanges of ideas.

  • With the efforts of our Trust and Safety team and the implementation of the latest features, Zoom can provide the best user experience and focus on keeping our users safe.

  • Work Styles at ZoomIn most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote.

Director, Trust & Safety Operations

Patreon | Omaha, NE, USA

Posted: Mar 28, 2022

  • Leadership: Experience leading and training high-performing teams comprised of people managers and individual contributors

  • Experience managing large cross-functional projects and workshops

  • Program Management: Experience leading multiple global programs within a complex tech company

  • Experience working in a global setting with Product or Engineering leadership

  • Trust & Safety: Track record of driving results in UGC or community platform user safety across a range of complex issues such as child safety, adult content, hate speech, harassment, violent extremism, and misinformation

  • Proficiency with some or all of these technologies: Slack, Asana, LucidChart, Atlassian/Jira, Tableau

  • Alternatively, you are comfortable rapidly learning about these and other new technologies, and can train others how to use them

  • Excellent problem solving, analytical, and presentation skills, with an exceptional ability to multitask and prioritize

Specialist, Child Safety, Trust and Safety

Google Inc. | Washington, DC, USA

Posted: Mar 27, 2022

  • Experience reviewing or being exposed to sensitive content as part of removal flows, calibrations and escalations management.

  • Experience in operations management, internal and external relationship building, and working across cross-functional teams.

  • Experience in operations management, internal and external relationship building and working across cross-functional teams

  • Knowledge of Google products, infrastructure, and types of online abuse.

  • Ability to work successfully in cross-functional teams, including with stakeholders and executives.

  • Excellent analytical, troubleshooting, and problem-solving skills.

  • Excellent communication skills

Staff Data Scientist- Trust and Security

Indeed | Doral, FL, USA

Posted: Mar 27, 2022

  • Bachelor's or foreign equivalent degree in Computer Science, Statistics, Mathematics, Artificial Intelligence, Quantitative Methods, Cognitive Science, or a closely related quantitative field

  • 7+ years experience in Data Science, Business Analytics, or Data Analysis

  • Demonstrated ability with the following skills required: Small data modeling using: Python, R, Julia, or Octave; big data modeling using: Hadoop, Pig, Scala, or Spark; data mining using: SQL, Pandas, or MongoDB; and production Development of data science solutions using: Java, Python, or C++

  • For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required

  • To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster.


T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.