March 18, 2022 T&S Newsletter

Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

Subscribe to the newsletter here

T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.

Meta Removes Deepfake Video of Ukrainian President Volodymyr Zelensky, Twitter said over 75,000 accounts have been deleted since Russia’s invasion began

Adweek | Mar 17, 2022

Company Listed: Meta, Twitter

Meta removed a deepfake video from its platforms Wednesday that depicted Ukrainian President Volodymyr Zelensky ordering his country’s troops to surrender to Russia.

Head of security policy Nathaniel Gleicher explained in a tweet, “Earlier today, our teams identified and removed a deepfake video claiming to show President Zelensky issuing a statement he never did. It appeared on a reportedly compromised website and then started showing across the internet. We’ve quickly reviewed and removed this video for violating our policy against misleading manipulated media, and notified our peers at other platforms.”

Gleicher also shared a link to Meta’s policy on manipulated media.

Meanwhile, Twitter said Wednesday that since Russia’s invasion of Ukraine began, it has removed more than 75,000 accounts for violations of its policy on platform manipulation and spam, and over 50,000 pieces of content have been labeled or removed for running up against its synthetic and manipulated media policy.

Read more

Facebook's 'double standard' on hate speech against Russians

Trust | Mar17, 2022

Company Listed: Facebook

Facebook's decision to allow hate speech against Russians due to the war in Ukraine breaks its own rules on incitement, and shows a "double standard" that could hurt users caught in other conflicts, digital rights experts and activists said.

Facebook owner Meta Platforms will temporarily allow Facebook and Instagram users in some countries to call for violence against Russians and Russian soldiers in the context of the Ukraine invasion, Reuters reported last week.

It will also allow praise for a right-wing battalion "strictly in the context of defending Ukraine", in a decision that experts say demonstrates the platform's bias.

Read more

Online child exploitation tips jumped 37% during 2 years of the pandemic

Vtdigger | Mar 17, 2022

Company Listed: Social Media

One evening last December, a team of law enforcement officers carrying a search warrant knocked on an apartment door in Claremont, New Hampshire. After speaking with the tenants, the police seized several items, including laptops, cellphones and a man’s underwear.

The following day, one of the residents, Wayne Miller, 34, was charged in federal court with producing child sexual abuse material. Authorities said his actions involved an 18-month-old child while he was living in Hartland in 2020.

Miller has also been charged in Vermont Superior Court with two counts of repeated aggravated sexual assault against the toddler, allegedly related to his production of the material.

Read more

Australian watchdog sues Facebook-owner Meta over scam advertisements

Reuters | Mar 18, 2022

Company Listed: Meta, Facebook

March 18 (Reuters) - Australia's competition watchdog filed a lawsuit against Facebook owner Meta Platforms (FB.O) on Friday, alleging the social media giant failed to prevent scammers using its platform to promote fake ads featuring well-known people.

The advertisements, which endorsed investment in cryptocurrency or money-making schemes, could have misled Facebook users into believing they were promoted by famous Australians, the Australian Competition & Consumer Commission (ACCC) said.

The lawsuit filed in the Federal Court also alleges Facebook "aided and abetted or was knowingly concerned in false or misleading conduct and representations by the advertisers," the ACCC said in a statement.

Read more

T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

Following suicides and lawsuits, Snapchat restricts apps building on its platform with new policies

Techcrunch | Mar 17, 2022

Company Listed: Snapchat

After a bullied teen died by suicide, a grieving mother last year sued the platform where the abuse had taken place — Snapchat — for not doing enough to protect its younger users. Another lawsuit, related to another suicide, followed last month. In response to the former, Snap banned the anonymous messaging apps that had facilitated online bullying and vowed to revamp its policies to address what sort of Snapchat-connected experiences could be built using its developer tools. Today, the company announced the results of its policy review and the changes it’s making.

Effective immediately for new developers building on its Snap Kit platform, Snap is banning anonymous messaging apps and will require anyone building friend-finding apps to limit those apps to users 18 and up. Existing developers are being given 30 days to come into compliance with the new policies.

These changes are limited to third-party apps integrated with Snapchat and are not intended to address other child safety issues on Snap’s platform.

Read more

What the new Online Safety Bill updates will mean for users

Information.age | Mar 17, 2022

Company Listed: Social Media

The bill is being updated to specifically target scam advertisements online, with new laws being made to require prevention of exposure to harmful content by social media sites and tech firms.

This development will see Ofcom take on added regulatory responsibilities, including the power to fine or block platforms or companies found to have breached the laws.

Executives will be criminally liable if they don’t comply with Ofcom information requests two months after the law comes into effect, as well as liable for destroying evidence, failing to attend Ofcom meetings, or providing false information.

Secondary legislation will be set out by the government to determine what falls under “legal but harmful”.

Read more

Demonising algorithms won't protect children from social media harm, BCS warns in response to the Online Safety Bill

BCS | Mar 17, 2022

Company Listed: Social Media

Blaming social media algorithms for harming children without equal emphasis on education risks the Online Safety Bill’s success, the professional body for IT has warned.

As the Online Safety Bill is introduced to Parliament after several major updates, the Digital Secretary Nadine Dorries said: “If we fail to act, we risk sacrificing the wellbeing and innocence of countless generations of children to the power of unchecked algorithms.”

BCS says singling out algorithms as responsible for children’s online safety was ‘passing the buck’. A combination of ethical design choices in those algorithms, supported by strong digital education and media literacy, was more likely to make the internet safer long-term, BCS added.

Read more

Tech leaders face threat of prison under new UK online bill

Abs news | Mar 17, 2022

Company Listed: Social Media, TikTok

LONDON -- Tech bosses face criminal prosecution if they fail to comply with proposed British rules aimed at ensuring people are safe online, the U.K. government said Thursday as it unveiled the draft legislation in Parliament.

The ambitious but controversial online safety bill would give regulators wide-ranging powers to crack down on digital and social media companies like Google, Facebook, Twitter and TikTok.

Authorities in the United Kingdom are the vanguard of a global movement to rein in the power of tech platforms and make them more responsible for harmful material such as child sex abuse, racist content, bullying, fraud and other harmful material that proliferates on their platforms. Similar efforts are underway in the European Union and United States.

While the internet has transformed people’s lives, “tech firms haven’t been held to account when harm, abuse and criminal behavior have run riot on their platforms,” U.K. Digital Secretary Nadine Dorries said in a statement. “If we fail to act, we risk sacrificing the wellbeing and innocence of countless generations of children to the power of unchecked algorithms.”

Read more

T&S Good News

Some of the good news in the T&S industry that leaders want to know

Instagram finally gains parental controls with new 'Family Center'

Android Central | Mar 17, 2022

Company Listed: Instagram

Instagram's new parental controls allow parents to supervise and set limits on their teens' social activity.

What you need to know

Instagram is launching its new Family Center with parental controls.

Family Center allows parents to supervise certain activities and includes an education hub with tips on discussing social media with teens.

Family Center is launching now in the US, with a global rollout coming later.

Instagram is introducing a new Family Center feature that aims to tackle the company's growing challenges around teen safety and mental health. The feature was announced on Thursday in a blog post by Instagram head Adam Moserri who has been vocal about Instagram's commitment to protecting its users.

Read more

No space for violence against women and girls in the digital world | Mar 17, 2022

Company Listed: Meta, Facebook, Instagram, WhatsApp

Millions of people in Pakistan use Meta platforms to connect and pursue shared interests.

Meta has policies and systems in place to tackle online violence against women.

The safety guide features all the tools around safety available on Facebook, Instagram and Whatsapp.

KARACHI: Meta has launched two new initiatives in Pakistan, focused on womens’ safety online that includes the Online Safety Guide and StopNCII (Non-consensual intimate images) to help users safely navigate cyberspace.

The critical safety advisory available in English and Urdu is expected to boost digital literacy and responsible online behaviour among users, thereby creating safer online spaces for women to connect and express themselves without restraints.

Read more

T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Senior Trust & Safety Specialist

Twitter | San Francisco, CA, USA

Posted: Mar 17, 2022

  • You have a proven track record of owning and successfully completing cross-functional projects from planning to implementation

  • You have a proven track record managing key stakeholder relationships up to the director level, and effectively communicating with partners at all levels of a company

  • You have exceptional interpersonal and written and verbal communication skills

  • You have a deep knowledge of online privacy, safety, spam, and developer policy issues

  • You are familiar with the Twitter API and uses of Twitter data

  • You have strong process modeling and problem solving capabilities, and can promptly propose solutions to address product and user needs

  • Experience working with quantitative and qualitative data to support recommendations

  • You have familiarity with online security issues and internet infrastructure

Sr. Program Manager, DSP, Trust & Safety, AMXL, Inc. | Bellevue, WA, USA

Posted; Mar 18, 2022

  • 5+ years of program management experience with excellent program and project management skills, including work prioritization, planning, and task delegation

  • Experience leading new or start-up related projects where processes will need to be defined, implemented and iterated within Last Mile

  • Proficiency with tools/systems to analyze data including Excel, Access, SQL or other data management systems

  • MBA or Master's Degree in a related field

  • Experience working with distributed teams, often in different regions

  • Operations Management/Fleet Management/Fulfillment Center experience

  • Experience with and/or logistics

Program Manager, Strategy and Policy, Trust and Safety

Google | New York, NY, USA

Posted: Mar 17, 2022

  • 8 years of experience in program management.

  • 3 years of experience in trust and safety.

  • Experience in business strategy and stakeholder management.

  • Ability to effectively influence and communicate across multiple functions (e.g., Support, Trust and Safety, Technology Solutions, etc.) and throughout the organization.

  • Ability to present to stakeholders and executives, spanning all organizational levels.

  • Excellent communication skills.

Escalations Analyst, Trust and Safety, Search

Google | Sunnyvale, CA, USA

Posted: Mar 17, 2022

  • Bachelor's degree or equivalent practical experience.

  • 2 years of experience in project and process management in the technology industry or a related field.

  • Experience working with analytical tools and/or data analysis (e.g., SQL, Business Intelligence/dashboards, MapReduce).

  • Ability to work non-standard working hours/work on a rotating basis, including on weekends.

  • Experience in content policy, anti-abuse, or customer support operations and in coding (e.g. Python)/statistical analysis (e.g. R).

  • Knowledge of international and geopolitical events and how they may impact a global company.

  • Ability to work through ambiguity, thrive in a rapidly changing environment, and to function well in high-pressure situations.

Trust & Safety Enablement Lead

Snap Inc | Los Angeles, CA, USA

Posted: Mar 18, 2022

  • Snap Inc. is a camera company.

  • We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate.

  • Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

  • Snapchat is a camera and messaging app that connects people to their friends and the world.

  • Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn.

  • No matter where you are or how you express yourself, it’s always the fastest way to share a moment!


What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.

Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).

How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at to improve your hiring chances and start doing meaningful work that helps people.