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March 17, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Kanye West Suspended From Instagram for 24 Hours on Policy Violation


US news | Mar 16, 2022

Company Listed: Social Media, Instagram

(Reuters) - Kanye West has been suspended from social media network Instagram for 24 hours after the rapper infringed the platform's policy regarding harassment, a spokesperson for its parent firm Meta Platforms Inc said.

The platform deleted content sent from the 44-year-old rapper's account that was in violation of its policies on "hate speech and bullying and harassment," the spokesperson, Joe Osborne, told Reuters in an emailed statement.

West, who legally goes by 'Ye', will be restricted from posting, commenting or sending direct messages from the account for 24 hours, Osborne said, adding further action could be taken if he continued to violate policies on regaining control of the account.

Representatives for West did not immediately respond to Reuters' request for comment.

Read more

Twitter actioned over 50,000 pieces of misleading Ukraine content

Engadget | Mar 16, 2022

Company Listed: Twitter

Twitter said it has "labeled or removed" more than 50,000 pieces of content that broke its policy on manipulated media in the wake of Russia’s attack on Ukraine, the company shared in a blog post today. Additionally, the platform removed roughly 75,000 accounts for “inauthentic behavior” and spam. Though this number encompassed users not specifically engaged in war propaganda, it included accounts associated with #IStandWithPutin, a hashtag that went viral last month thanks to a coordinated campaign of fake accounts.

Unlike previous times where a single government or a state information campaign was to blame, Twitter found a wide range of actors were responsible for manipulating the platform, such as those recirculating old conflict footage as if it were new, as well as the many Ukraine-related fundraising scams that have cropped up in the wake of the invasion.

Last month Twitter also promised to not amplify any tweets from users that included links to state-affiliated media (a step-up from its old policy, which was not to amplify or promote tweets that were only directly from accounts of the state-affiliated media). Since February 28th, Twitter says it has labeled more than 61,000 unique tweets that included links to state-run media. It estimates doing so reduced the reach of these tweets by around 30 percent.

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Molly Russell inquest: family frustrated by wait for Instagram data

The Guardian | Mar 16, 2022

Company Listed: Instagram, Social Media

The family of Molly Russell, the 14-year-old who killed herself in 2017 after viewing harmful content online, have expressed frustration at the time taken by Meta to disclose data relevant to her death, a coroner has heard.

Oliver Sanders QC, representing Molly’s family, told a pre-inquest review: “If I could just put on record the immense frustration and disappointment of the family at the fact that we’re conducting this process now when it could and should have been conducted two years ago.”

He said Molly’s father, Ian, needed a chance to review all the Instagram posts Molly interacted with before he could submit a witness statement to the inquest.

Molly, from Harrow, north-west London, viewed an extensive volume of material, including some linked to anxiety, depression, self-harm and suicide, in the months before she died in November 2017. Her inquest will look at how algorithms used by social media firms to keep people hooked may have contributed to her death.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


How Facebook’s real-name policy changed social media forever


Protocol.com | Mar 16, 2022

Company Listed: Facebook


Many ground rules for Internet anonymity are set not by courts or legislators, but by the private platforms that are the gateways to the Internet. Social media sites, online discussion forums, and other platforms are private companies that are not restricted by the First Amendment. They are free to decide the level of anonymity or pseudonymity that their users receive. And some platforms have decided to require all or most of their users to identify themselves by their real names.


Although the First Amendment does not prohibit platforms from deciding whether to limit anonymity or pseudonymity, these choices impact the culture of anonymity empowerment. Regardless of the protections that the First Amendment might provide for anonymity, a private company’s decision to ban anonymity could make it more difficult for users to separate their identities from their speech.


The nation’s largest social media provider, Facebook, has long had a fairly stringent real-name policy. In an interview in 2009, founder and chief executive Mark Zuckerberg told David Kirkpatrick that he always differed with those who said that Facebook should allow people to open separate profiles for their professional and social lives. “The days of you having a different image for your work friends or co-workers and for the other people you know are probably coming to an end pretty quickly,” Zuckerberg said.

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Facebook's Mark Zuckerberg Breaks His Silence on Russian Invasion of Ukraine


The Street | Mar 16, 2022

Company Listed: Facebook, Social Media


Facebook is in the sights of Russian authorities who have blocked or limited access to the platforms of the giant of social media in the country.


By changing its name to Meta Platforms (FB) - Get Meta Platforms Inc. Class A Report last October, Facebook wanted to direct the spotlight away from the company after a withering series of blunders and Congressional investigations.


But the Russian invasion of Ukraine immediately brought the spotlight back to the social media giant, which once again finds itself at the center of debates on a global political and geopolitical event.


Basically, it's back to square one for Mark Zuckerberg's company, which has always wanted to be the place where the debate takes place and where people meet.

Read more


World-first online safety laws introduced in Parliament


Gov.uk | Mar 17, 2022

Company Listed: Social Media


New measures include tougher and quicker criminal sanctions for tech bosses and new criminal offences for falsifying and destroying data


Online Safety Bill will be introduced in Parliament today

Parliament to approve what types of ‘legal but harmful’ content platforms must tackle


Internet users are one step closer to a safer online environment as the government’s new world-leading online safety laws are brought before parliament today.


The Online Safety Bill marks a milestone in the fight for a new digital age which is safer for users and holds tech giants to account. It will protect children from harmful content such as pornography and limit people’s exposure to illegal content, while protecting freedom of speech.


It will require social media platforms, search engines and other apps and websites allowing people to post their own content to protect children, tackle illegal activity and uphold their stated terms and conditions.

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California bill would let parents sue social media companies for addicting kids


LA Times | Mar 16, 2022

Company Listed: Social Media


California parents whose children become addicted to social media apps would be able to sue for damages under a bill advanced Tuesday in the state Assembly by a bipartisan pair of lawmakers.


Assembly Bill 2408, or the Social Media Platform Duty to Children Act, was introduced by Republican Jordan Cunningham of Paso Robles and Democrat Buffy Wicks of Oakland with support from the University of San Diego School of Law Children’s Advocacy Institute. It’s the latest in a string of legislative and political efforts to crack down on social media platforms’ exploitation of their youngest users.


“Some of these companies do indeed intentionally design features in their apps — that they know children are using — that cause the children to use it more and more and more, [and] exhibit signs of addiction,” Cunningham said in an interview. “So the question to me becomes … who should pay the social cost of this? Should it be borne by the schools and the parents and the kids, or should it be borne in part by the companies that profited from creating these products?

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T&S Good News

Some of the good news in the T&S industry that leaders want to know


Meta Introduces Teen Safety Features for Instagram, Quest


Adweek | Mar 16, 2022

Company Listed: Meta, Instagram


Head of Instagram Adam Mosseri explained in a blog post, “This is the first step in a longer-term journey to develop intuitive supervision tools, informed by experts, teens and parents. Our vision for Family Center is to eventually allow parents and guardians to help their teens manage experiences across Meta technologies, all from one central place.”


Family Center is where parents can access supervision tools and tap into an education hub with articles, tips from experts and videos about how to discuss social media with their teen.

Meta worked with groups including Connect Safely and Net Family News on those resources, and it said Family Center will continue to be updated with new information.


Instagram’s new supervision tools will enable parents to see how much time their teen spends on the application and set time limits, as well as view accounts the teen follows and accounts that follow the teen and receive notifications if the teen reports another user.

Read more


Meta rolls out parental supervision tools on Instagram


Reuters | Mar 16, 2022

Company Listed: Meta, Facebook


Facebook owner Meta Platforms Inc (FB.O) will allow parents to track how much time their children are spending on Instagram and will soon roll out parental supervision features on Quest virtual reality headsets, the company said on Wednesday.


The new parental controls are part of Meta's promise to protect children using its social media apps, after a whistleblower leaked internal documents that showed the company was aware that Instagram caused body image problems for some teenage girls.


The uproar resulting from the leaked documents led to Adam Mosseri, head of Instagram, testifying before Congress in December, where he was grilled about children's safety online.


The Instagram supervision tools will be available in the United States beginning Wednesday and will roll out globally over the coming months, Meta said.

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WhatsApp shares safety advice to users following popular scam conning users out of thousands


Chronicle Line | Mar 16, 2022

Company Listed: WhatsApp, Social Media


Officials at instant messaging platform WhatsApp have shared their top tips on avoiding message-based scams for their users.


The announcement comes following a recent analysis, confirming that instant messaging based scams on the platform are up by roughly 2,000 per cent in the last year.


Between 2020 and 2021, reports of scams has increased by 20 times its initial amount - with the average victim seeing off just under £2,000 (£1,950) of their hard-earned cash.


And in turn, the popular messaging service have compiled some important advice to protect users alike, in hopes that their words may help people avoid falling for clever schemes from fraudsters.

Read more


T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.


Manager, User Protection, Trust and Safety Ads

Google | Atlanta, GA, USA

Posted: Mar 16, 2022

  • Bachelor's degree in a technology/business field or equivalent practical experience.

  • 8 years of experience in Operations Management, Product/Program Management, Policy Development/Enforcement, Process Design, or Management Consulting.

  • 2 years of experience in leadership and people management with a focus on hiring, mentoring, and retaining talent.

  • MBA degree.

  • Experience managing strategic programs that span organizations and have a direct business impact.

  • Understanding of how the Internet works economically, socially and technically.

  • Ability to synthesize information and recognize goals.

  • Excellent analytical, communication, and problem-solving skills with an interest in innovation, technology, and Google products.

Senior Product Manager, Trust & Safety

Etsy | Brooklyn, NY, USA

Posted: Mar 16, 2022

  • 5+ years of product management experience

  • 3+ years building products in payments, AML compliance, identity management within a financial or e-commerce setting

  • Passionate about solving customer problems, both internal and external

  • Experience with using both qualitative and quantitative data to make product decisions

  • Knowing when and how to balance data with intuition

  • Committed to teamwork and clear, inclusive communication

  • Excellent collaboration skills and demonstrated ability to build relationships

  • A strong belief in Etsy’s vision, mission and values

Director, Trust & Safety Support Operations

Thumbtack |Ontario, CA, USA

Posted: Mar 17, 2022

  • 10+ years relevant experience demonstrating leadership in Trust and Safety, risk mitigation, or customer experience roles

  • 8+ years of experience in people leadership with a track record of hiring and developing great talent across a broad spectrum of geographies; delivering superior results and developing a customer-focused culture

  • Nice-to-Have Qualifications Experience navigating Trust and Safety risk at a two-sided marketplace or startup

Scaled Abuse Enforcement Analyst, YouTube Trust and Safety

YouTube | San Bruno, CA, USA

Posted: Mar 17, 2022

  • Bachelor's degree or equivalent practical experience

  • 1 year of experience with analytics in an operations environment at scale

  • 1 year of experience in anti-abuse

  • Experience handling content enforcement escalations.

  • Experience working in a global environment and managing projects/relationships in multiple countries.

  • Experience defining policies for anti-abuse or customer support operations, reviewing content, answering user questions, and working with vendors

  • Knowledge of basic SQL and comfort with data analysis via spreadsheets

  • Ability to communicate in a clear and compelling manner to multiple stakeholder groups.

Trust & Safety Manager- Legal Support

Cloudflare | Austin, TX, USA

Posted: Mar 17, 2022

  • 4 years experience managing a team effectively with a strong desire to help others learn and grow

  • 2 years experience managing a largely remote team

  • Experience working with law enforcement and legal requests for customer information

  • Experience in assessing, analyzing and resolving issues, and distilling into communication

  • Experience with analytics and experience solving problems using data and providing practical business insights

  • Strong communication skills across technical and non-technical audiences Bonus Points You understand DNS and how the Internet works


T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.