March 09, 2022 T&S Newsletter

Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.

Trafficking and Child Exploitation Online: The Growing Responsibilities of Entities Operating Online Platforms

Jdsupra | Mar 8, 2022

Company Listed: Facebook Meta, Social Media

The U.S. Supreme Court denied certiorari today in Doe v. Facebook, effectively passing on its opportunity to address the scope of Section 230, the provision in the Communications Decency Act that provides immunity to web platforms for conduct, including potentially illegal conduct, perpetrated online. But regardless of the U.S. Supreme Court’s decision, change is likely coming. Congress aggressively is pursuing amendments to Section 230, and lower courts have begun to question the blanket protections previously given to online platforms.

Criticism of Section 230 has escalated in recent years, and legislators, legal experts, and even industry leaders have called for it to be either amended or repealed. The evidence shows that even well-intentioned online platforms may be used to traffic human beings, entice children for illegal activity, and trade child pornography. There are growing calls for those who manage our online environments to take responsibility for reasonable steps to protect their users. Especially with respect to these criminal activities, website hosts may soon have affirmative legal duties to change their platforms. These duties may eventually arise from a U.S. Supreme Court reinterpretation of Section 230, but are likely to come from congressional action and lower courts decisions.

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Google’s Jigsaw Unit Open Sources Code for Harassment Manager Tool in Partnership with Twitter, Thomson Reuters Foundation

BakersField | Mar 09, 2022

Company Listed: Google

Today, Google’s Jigsaw unit has announced the open sourcing of Harassment Manager, a web application that allows users to document and manage online abuse targeted at them on platforms online, beginning with Twitter. As a first implementation partner, Thomson Reuters Foundation will make the tool available to journalists within its network in June of 2022.

Gender-based online violence is a global threat, and ultimately silences important voices from online conversations. Research from Jigsaw and the Economist Intelligence Unit, and from other organizations in this space including IWMF, ICFJ and UNESCO, shows that women in general, and female journalists in particular are most at risk: 70% of female journalists receive threats and harassment online, and more than 40% of those female journalists stopped reporting a story as a result. Users who experience online harassment navigate an unmanageably large volume of toxic content, creating barriers to documentation and making it difficult to access resources or lean on support networks.

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TikTok's short video format pushes users down misinformation rabbit holes about the Russia-Ukraine war, researchers say

BusinessInsider | Mar 08, 2022

Company Listed: TikTok

Could you tell the difference between a scene of Russian troops dropping bombs on a Ukrainian city and footage taken from a video game with a generic explosion soundtrack?

Many people can't, if share counts on social media are anything to go by.

@tombradabbc More misleading images on #social #media after Russia’s #invasion of #Ukraine - here’s some to be wary of #russia #learn #fake #real #russian #putin ♬ original sound - Tom Brada

The constantly refreshing nature of social apps means it's difficult to quantify misinformation during a fast-moving event such as Russia's invasion of Ukraine.

For experts monitoring social media, TikTok is emerging as particularly problematic.

A video purporting to be footage of Russian missiles in Ukraine was actually taken from the video game Arma III, racking up over 6.2 million views before it was taken down. Similar clips were shared to Facebook and Twitter but garnered fewer views before removal.

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US prosecutors launch an investigation into the effects of TikTok on the health of minors | Technology

CodeList | Mar 8, 2022

Company Listed: TikTok

A bipartisan group of attorneys general from several US states announced last Wednesday that they had decided to open an investigation into the impact of the popular Chinese social networking app TikTok on young Americans. Attorneys general from California, Florida, Kentucky, Massachusetts, Nebraska, New Jersey, Tennessee and Vermont are seeking to learn what methods TikTok uses to keep people on the social network as long as possible. They also seek to determine the potential damage and its effects on both children and young people.

News of the investigation came just a day after President Joe Biden called, during his annual State of the Union address, for greater accountability for tech platforms “for the national experiment they are conducting on our children for profit.” . Biden called on Congress to pass legislation to tighten regulation of social media. In a fact sheet, the White House said Biden’s fiscal year 2023 budget would propose spending $5 million on research into the impact of social media on mental health.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

Government strengthens internet safety laws to tackle scams and fraud

News Medical | Mar 8, 2022

Company Listed: Social Media

Social media sites and search engines will be forced to stamp out fraudsters and scammers on their platforms as the government strengthens its pioneering internet safety laws.

The move comes as the government also launches a consultation as part of a wider overhaul of how online advertising is regulated in the UK, including proposals to improve transparency and accountability and tackle harmful, fraudulent and misleading adverts.

Together the measures aim to boost people's trust and confidence in being online by making sure the UK's rules and regulations keep pace with rapid advances in technology.

A new legal duty will be added to the Online Safety Bill requiring the largest and most popular social media platforms and search engines to prevent paid-for fraudulent adverts appearing on their services.

The change will improve protections for internet users from the potentially devastating impact of fake ads, including where criminals impersonate celebrities or companies to steal people's personal data, peddle dodgy financial investments or break into bank accounts.

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EU governments call on online platform to scale up fact-checking efforts

Euractiv | Mar 8, 2022

Company Listed: Social Media

EU governments gathered in France for an informal meeting on Tuesday (8 March) to discuss how to counter online disinformation from the Kremlin, following the Russian aggression of Ukraine almost two weeks ago. Representatives from Google, YouTube, Meta and Twitter were invited to the discussion.

The battles initiated by Russia in the current conflict are raging not only on the ground but also on the Internet”, reads the unanimously adopted joint statement, which urges platforms not to become vendors of disinformation.

Since the beginning of the Ukrainian conflict, online platforms have tried to contain Russian war propaganda by taking down the accounts of state-controlled media Russia Today and Sputnik, which were eventually hit by an EU ban on 2 March.

At a press conference, French digital minister Cédric O said they had a frank discussion with the large content platform, stressing that even though the platforms made some efforts already, it was now a question of “putting pressure on the platforms to do even more”.

EU ministers explicitly made two requests. First, platforms should respond more quickly to requests made by governments when they report “fake news” or an account of dubious origin. Second, platforms are asked to increase their moderation teams in all languages.

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Canada’s revived internet regulation bill still overlooks TikTok and YouTube, critics warn

The Star | Mar 8, 2022

Company Listed: Social Media

Proposed legislation that was reintroduced last month to regulate online streaming giants in Canada still largely overlooks online content creators, experts say, and could have a chilling effect on one of the country’s most successful talent pools.

Bill C-11 was introduced in early February as a successor to C-10, a contentious piece of legislation that sought to update Canada’s Broadcasting Act and bring streaming platforms like Netflix and Crave under the same regulations already applied to traditional television and radio broadcasters.

But critics say the bill’s broadness and muddy safeguards are reigniting concerns that its regulations could apply to platforms featuring user-generated content, such as TikTok and YouTube.

There’s no distinction in the bill to differentiate the two,” said Scott Benzie, managing director of Digital First Canada, an advocacy group for online creators.

The problem really arises when they bring in platforms that rely on user-generated content, because the regulations that they want to apply doesn’t just affect the platforms, it affects the users.”

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TikTok children’s privacy lawsuit can proceed, says UK High Court

TechCrunch | Mar 8, 2022

Company Listed: TikTok

A UK High Court judge has granted permission for a class-action style privacy lawsuit to proceed against TikTok over its handling of children’s data.

The lawsuit was filed back in December 2020 by a then 12-year-old girl who has been granted anonymity by the court to bring the claim that the social networking site is processing children’s data unlawfully.

The suit is seeking damages on behalf of millions of children for alleged abuse of their information — and if the legal action succeeds TikTok could be on the hook to pay billions of dollars in compensation.

TikTok was contacted for a response to the U.K. litigation proceeding. In a statement a company spokesperson said:

Privacy and safety are top priorities for TikTok and we have robust policies, processes and technologies in place to help protect all users, and our teenage users in particular. We believe the claims lack merit and intend to vigorously defend the action.

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T&S Good News

Some of the good news in the T&S industry that leaders want to know

Instagram warns users who share Russian state media, hides following lists in Russia and Ukraine

Tech Chrunch | Mar 9, 2022

Company Listed: Instagram, Facebook Meta

Instagram announced Tuesday that it would implement steps to dampen Russian government propaganda and protect the privacy of users across Ukraine and Russia.

The company will begin downranking posts from Russian state-affiliated media, placing any stories from those outlets below other content from other sources. Users who go to share stories originating with any of these accounts will now see a pop-up message cautioning them against spreading “Russia state-controlled media.”

Instagram believes the account that created this post may be partially or wholly under the editorial control of the Russian government,” the message reads.

Users who share stories with link stickers pointing to domains associated with Russian state media will get the same treatment. Content from Russian state-linked accounts will also no longer appear in Instagram’s algorithmically populated discovery areas, like Reels and the discovery tab, and Instagram says that it also won’t show up as readily in search either.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Manager, Trust & Safety - Antifraud and Abuse

Indeed | United States

Posted: Mar 09, 2022

  • 4+ years experience in a similar role ideally within an internet company that either is a marketplace or has user generated content (i.e. content or reviews) that requires moderation

  • 2+ years experience in direct people management with a strong desire to focus on individual coaching

  • Self starter, intellectually curious and comfortable operating in a fast paced, ever changing environment

  • Capability to validate and explain trends and results compared to outlined success metrics

  • Must be organized, positive, proactive, results-oriented, with excellent communication skills

  • Strategic thinker with strong analytical and creative problem-solving skills

  • Proven ability to create project plans in support of senior leadership’s vision for the organization, and execute them to completion

  • Technical knowledge with a proficiency in manipulating data sets in SQL or equivalent and drawing insights from data

Abuse Analyst, YouTube Partner Program, Trust and Safety

YouTube | San Bruno, CA, USA

Posted: Mar 08, 2022

  • Bachelor's degree or equivalent practical experience

  • 3 years of experience in data analysis, working with databases, and querying (e.g., SQL, MySQL, MapReduce, Hadoop)

  • Experience communicating with both technical and non-technical teams

Senior Policy Transparency Manager, Trust and Safety

Google | New York, NY, USA

Posted: Mar 09, 2022

  • Bachelor's degree or equivalent practical experience

  • Experience with multiple stakeholders

  • Experience in data analysis, process design/improvement, launch/incubation, product/internal tools launches, or other operational program management

  • Ability to solve business problems, working closely with cross-regional and cross-functional teams

  • Ability to clearly articulate policy principles and guidelines for technical products to multiple cross-regional and cross-functional stakeholders or partners

  • Ability to be creative and collaborative

  • Expert project leadership skills

  • Excellent leadership, organizational, and communication skills

Policy Lead, Trust And Safety

Google | New York, NY, USA

Posted: Mar 09, 2022

  • Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place.

  • + 4 years of experience in Planning, Policy Analysis, Policy Development, Project Management, or Process Improvement and law public policy or law in Europe, the Middle East, and Africa

  • + Serve as a strategic advisor and liaison to cross-functional stakeholders, including Legal, Public Policy, Trust and Safety, and Engineering.

  • We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking.

  • Develop, launch, and enforce scalable policies and processes for assessing and operationalizing regulatory requirements across regions and product areas.

  • Excellent communication skills with the ability to translate complex challenges into simple and clear language

  • A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

  • We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Data Scientist Trust And Safety Jobs

Apple | Austin, TX, USA

Posted: Mar 09, 2022

  • 2+ years of professional experience as a data scientist, data analyst, or product analyst

  • Passion for applied empirical analytics for driving practical insights

  • Ability to translate raw data into significant business insights and be able to tell a story with data

  • Strong understanding of data transformations and analytics functions using tools and languages like Spark, SQL, Pandas, etc

  • Experience writing and optimizing complex SQL queries for large data sets

  • Proficiency in Python, Scala, or similar language

  • Knowledge of predictive and statistical modeling, statistical inference, and experimental design

  • Ability to communicate your findings with clarity and precision, whether through writing, visualizations, or presentations

  • Bring structure and predictability to intrinsically uncertain problems through detailed project scoping and meticulous planning

  • BS in Math, Computer Science, Statistics, Engineering, Economics or related field


What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.

Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).

How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at to improve your hiring chances and start doing meaningful work that helps people.