March 01, 2022 T&S Newsletter

Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

Subscribe to the newsletter here

T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry

The Chinese government faces a quandary: how to convince its people that what it said about a chained woman is true.

The NewYork Times | March 1, 2022

Company Listed: Social Media

Since a short video of the woman chained in a doorless shack went viral in late January, the Chinese public has taken the matter into its own hands to find out who she is, whether she is a victim of human trafficking and why the apparently mentally ill woman had eight children.

The public thought it couldn’t trust a government that was not truthful about her identity and that was acquiescent when it came to forced marriages involving human trafficking.

On Chinese social media, users dug up a marriage certificate with a photo of a woman who was identified by the government as the chained woman but looked different from her. They dived into court documents that showed the region where she lived has a dark history of human trafficking. Long-retired investigative journalists traveled to a village deep in the mountains, knocking on each door, to verify the government’s claim that she grew up there.

Read more

Montana AG opens investigation into TikTok

Helenair | March 1, 2022

Company Listed: TikTok

Montana Attorney General Austin Knudsen on Monday announced a civil investigation into social media giant TikTok for potential violations of the state consumer protection act.

Knudsen said in a press release Monday the investigation seeks to answer questions about whether the social media company is intentionally distributing a dangerous product without adequate warning.

This is a critical investigation to protect Montana children and assist Montana parents," Knudsen said, citing reports of the platform being used by drug cartels, sexual predators, pornography distributors and inciting troubling behavior by teens.

Montana is happy to take the lead at looking into potential violations of state law by this Chinese social media goliath to help parents keep their children safe online and crack down on platforms which potentially misrepresent their safety features for financial gain," Knudsen said.

Read more

Ukrainians turn to encrypted messengers, offline maps and Twitter amid Russian invasion

Tech Crunch | March 1, 2022

Company Listed: Twitter, Google

Ukrainians have turned to offline mapping and encrypted communication apps in the wake of the Russian invasion of their country, which is displacing millions who have left their homes to either fight back or flee to neighboring countries. According to data from app store intelligence firm Apptopia, over the past several days Ukrainians have been downloading various communication apps, offline maps and more where they can keep up with the latest news and information, like Twitter and streaming radio apps.

Currently, the top five apps in the country’s iOS App Store include the private messenger Signal, messaging app Telegram, Twitter and offline messengers Zello and Bridgefy. Elsewhere in the top 10 is WhatsApp; Maps.Me, an offline maps app that’s now ranking a half dozen spots higher than Google Maps, which has now just pulled its live traffic (info dubbed a security risk); and Starlink’s app from SpaceX — the latter which jumped up 39 spots after Elon Musk announced the satellite internet service was now active in the country. (Of course, to what extent the service is actually viable in the places it’s needed may be reflected in the app’s rank going forward.

Read more

Flood of Russian misinformation puts tech companies in the hot seat

The Guardian| March 1, 2022

Company Listed: Facebook Meta, Twitter

Millions of people are flocking to platforms such as Facebook, TikTok and Twitter for round-the-clock updates the Russian invasion of Ukraine – renewing scrutiny of the outsized role that tech companies play in disseminating news of war.

Social media has long been instrumental in distributing frontline footage, but Ukraine presents a new scale of global conflict for private platforms to navigate.

Tech companies are facing a constant stream of mis- and disinformation, propaganda from Russian-backed outlets, violent content, and on-the-ground footage of fleeing refugees, causing world leaders and tech watchdogs to call for greater accountability and transparency in how companies wield their powerful platforms.

Ukrainian officials last week pleaded with US tech giants to take action against Russia, urging them to restrict access to their services within Russia, more forcefully curtail the spread of misinformation, and crack down on Russian state-backed outlets.

“In 2022, modern technology is perhaps the best answer to the tanks, multiple rocket launchers and missiles,” Ukraine’s minister of digital transformation, Mykhailo Fedorov, said in a letter to Tim Cook asking the Apple CEO to cut off Russia’s access to the App Store.

Read more

T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

China’s algorithm law takes effect to curb Big Tech’s sway in public opinion

SCMP | March 1, 2022

Company Listed: Social Media

A new regulation in China designed to rein in the use of recommendation algorithms in apps went into effect on Tuesday, representing Beijing’s latest effort to curb the influence of Big Tech companies in shaping online views and opinions.

The rules come at a time when misinformation and fake news are running rampant on Chinese social media despite extensive government censorship. In recent days, platforms such as microblogging site Weibo, ByteDance’s short video-sharing app Douyin, and Tencent Holdings’ ubiquitous message app WeChat have shut down thousands of accounts that were spreading provocative content related to Russia’s invasion of Ukraine.

The Cyberspace Administration of China (CAC), the country’s internet watchdog, unveiled the draft of the regulation last August, hoping to “regulate algorithm-empowered recommendation activities on the internet”.

Read more

Crypto’s Impact on Russian Sanctions Could Lead to Tougher Regulation

PYMNTS | March 1, 2022

Company Listed: Social Media

Whether or not Russia is able to use cryptocurrency to bypass sanctions is the hottest question in the virtual assets industry.

With the SWIFT messaging system now closed to many major Russian banks and sanctioned companies and oligarchs, the traditional banking system is choking off President Vladimir Putin’s economy and strongest allies.

Could bitcoin come to their rescue?

One answer is yes, of course. In many ways, that was the basic purpose of bitcoin and most of the other cryptocurrencies that followed it. To be, according to the first sentence of the bitcoin white paper: “A purely peer-to-peer version of electronic cash would allow online payments to be sent directly from one party to another without going through a financial institution.”

Both Iran and North Korea have used cryptocurrencies for some time to evade sanctions, and there are plenty of tools designed to obscure crypto transaction more than they already are by default: decentralized finance (DeFi) exchanges for one. Their transaction volume is growing rapidly, they do not require — or even have — anti-money-laundering (AML) tools to identify customers and have, in theory at least, no employees or owners for law enforcement to chase.

Read more

T&S Good News

Some of the good news in the T&S industry that leaders want to know

Creating Trust and Safety During the New Technology Revolution

InfoSecurity | March 1, 2022

Company Listed: Social Media

The enormous benefits and concurrent challenges involved in the rollout of emerging technologies were discussed during the opening keynote on day one of the Mobile World Congress 2022 in Barcelona, Spain.

Introducing the session, Mats Granryd, director general of GSMA, said that it is very possible to imagine the future technology possibilities of tomorrow right now. He pointed out that many sci-fi films in the past have been surprisingly accurate in their predictions of future life. “I am amazed how much right they got about the future – space travel, human-like robots, self-driving vehicles and no cables anywhere,” he noted.

The current technology revolution will involve moving from simple connectivity to meaningful connectivity, underpinned by 5G, according to Granryd. This will affect all industries, “from automotive to aviation, education to entertainment and manufacturing to the metaverse.” This “intelligent connectivity” will be enabled by a combination of 5G, AI and big data.

Read more

Protecting children in the metaverse: it’s easy to blame big tech, but we all have a role to play

CanadianInquirer | March 1, 2022

Company Listed: Meta Verse

In a recent BBC news investigation, a reporter posing as a 13-year-old girl in a virtual reality (VR) app was exposed to sexual content, racist insults and a rape threat. The app in question, VRChat, is an interactive platform where users can create “rooms” within which people interact (in the form of avatars). The reporter saw avatars simulating sex, and was propositioned by numerous men.

The results of this investigation have led to warnings from child safety charities including the National Society for the Prevention of Cruelty to Children (NSPCC) about the dangers children face in the metaverse. The metaverse refers to a network of VR worlds which Meta (formerly Facebook) has positioned as a future version of the internet, eventually allowing us to engage across education, work and social contexts.

The NSPCC appears to put the blame and the responsibility on technology companies, arguing they need to do more to safeguard children’s safety in these online spaces. While I agree platforms could be doing more, they can’t tackle this problem alone.

Read more

T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Manager, Trust and Safety

DoorDash | Anywhere

Posted: Feb 28, 2022

  • Have people management experience, with 3+ years of experience in operations/support operations, adjudication, or high-volume case management

  • Can identify trends and apply product and operational countermeasures

  • Are unafraid of change – our growing team continuously takes on new workflows and responsibilities

  • Are responsible and reliable – you independently track your progress towards goals, and will ask for help of communicate upwards if you run into any problems

  • Are curious – you love investigating and can get to the lowest level of detail when solving a problem

  • Are proficient and have knowledge of Salesforce, SQL and Google applications

Risk Data Analyst Trust And Safety Jobs

Google | Sunnyvale, CA, USA

Posted: Feb 28, 2022

  • Bachelor’s degree or equivalent practical experience

  • 1 year of experience in data analysis, working with databases, and querying (e.g., SQL, MySQL, MapReduce, Hadoop)

  • Experience relaying communications between technical and non-technical teams

Software Engineer II - Trust and Safety

Indeed | United States

Posted: Feb 28, 2022

  • Bachelor's degree required in Computer Science, Electrical Engineering, Computer Engineering or Mathematics or equivalent field required

  • For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment

  • For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required

  • To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19

Vice President, YouTube, Trust and Safety

YouTube | San Bruno, CA, USA

Posted: Feb 28, 2022

  • Bachelor's degree or equivalent practical experience

  • 15 years of experience in internet services, process improvement, or customer support, including experience leading and developing teams as a manager of managers

  • Experience working in Trust & Safety Operations and/or crisis response environment

  • Ability to work non-standard weekend and holiday hours

  • Calm under pressure

  • Exceptional business judgment, strategic and analytical capabilities, including using data to drive strategy and business action

Software Development Manager - Prime Video, Prime Video- Trust ...


Aberdeen, MD, USA

Posted: Feb 28, 2022

Job summary Prime Video provides global customers the broadest selection of content relevant to them. We provide SVOD, TVOD, Channels and Live Sports content to hundreds of millions of Amazon customers worldwide. To scale the size of our catalog, the number of services we provide and to the number of countries we serve customers in requires extensive usage of Computer Vision and Machine Learning technologies to help customers make informed viewing decisions. We are seeking a talented Software Development Manager to grow and develop a team of passionate engineers in building the next version of the Global video compliance platform that can scale to meet the exponential increase of compliance


What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.

Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).

How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at to improve your hiring chances and start doing meaningful work that helps people.