June 14, 2022 T&S Newsletter

Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.

The Long Road to Addressing Digital Safety in the Metaverse

Entrepreneur | June 13, 2022

Company Listed: Social Media

Are we ready for the metaverse? It seems we are all eager to experience it, yet we have not dimensioned its depth and complexity.

The metaverse promises to shift our perception of reality, but it's not without safety risks. It hasn't taken long for alarming tales of safety violations in the metaverse to spread. Though it's still in its nascent stages, early testers have been intimidated, sexually assaulted and subjected to racist tirades. Indeed, if immersive games have told us anything, it's that users of these spaces are constantly at risk.

After years of experience facing the challenges of social media and gaming platforms, we now understand the complexity of the risks we could face in the metaverse. Consequently, this may be the right time to start planning for digital safety. We need to understand potential risks, design different scenarios to face them, and leave enough room for dealing with the unknown if we are to make the metaverse a safe, productive tool for humanity.

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Twitter Will Be Worse For LGBTQ Individuals under Elon Musk's View of Free Speech

Paste Magazine | June 13, 2022

Company Listed: Twitter

Billionaire CEO of SpaceX and Tesla Elon Musk’s attempt to purchase Twitter appears to be floundering, but the backlash facing both the social media giant and the billionaire remains strong.

The financial markets have reeled in the wake of the purchase bid being announced on April 25. On the day the purchase offer was announced, Tesla was worth $998.02 per share and Twitter traded for $51.70 per share. As of June 9, Tesla had lost more than 27.9% of its value and Twitter’s overall value dropped by nearly a quarter.

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Facial Recognition Aids Authorities’ Mass Arrests on Russia Day

Find Biometrics | June 13, 2022

Company Listed: Social Media

The Russian government continues to provide ammunition for Western critics of facial recognition technology, this time by using it to arrest scores of pro-democracy civilians.

According to a report from OVD-Info, which Radio Free Europe describes as a group monitoring “the arrests of representatives of democratic institutions, rights defenders, and opposition politicians,” at least 67 individuals were arrested on Russia Day, June 12, after being identified by facial recognition technology surveilling the Moscow metro system. Some of those arrested later reported that the police had identified them as potential protestors who could disrupt the national holiday.

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The Fight to End ‘Cyberflashing’

NY Times | June 13, 2022

Company Listed: Social Media

To hear more audio stories from publications like The New York Times, download Audm for iPhone or Android.

Payton Iheme’s wide-ranging career has taken her from collecting intelligence in the Army to advising the White House on science and technology. Working for a dating app wasn’t the most obvious next move.

But as Bumble’s head of public policy for the Americas, Ms. Iheme, 43, has found a cause that synthesizes her past experiences, varied as they are. She is leading an effort across several states to pass legislation that penalizes cyberflashing.

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TikTok boss slammed for criticising maternity leave

HR Magazine | June 13, 2022

Company Listed: TikTok

News that a senior TikTok boss has reportedly told London staff he doesn't think companies should offer paid maternity leave has been universally condemned as out of touch and even “dangerous.”

Joshua Ma, head of e-commerce at TikTok Europe for ByteDance – the parent company of the social media app – is alleged to have made the remarks to staff according to an article that first appeared in the Financial Times.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

Spotify forms council to deal with harmful content

Reuters | June 13, 2022

Company Listed: Social Media, Spotify

Spotify Technology SA (SPOT.N) on Monday announced it has formed a Safety Advisory Council to provide third-party input on issues such as hate speech, disinformation, extremism and online abuse.

The group represents another step in Spotify’s efforts to deal with harmful content on its audio streaming service after backlash earlier this year over “The Joe Rogan Experience,” in which the podcaster was accused of spreading misinformation about COVID-19.

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Meta, TikTok, Google and Twitter All Preparing to Sign-On to New Misinformation Rules in Europe

Social Media Today | June 13, 2022

Company Listed: Meta, Google, Twitter, TikTok

Amid ongoing debate around the impact of misinformation shared online, and the role that social media, in particular, plays in the spread of false narratives, a new anti-disinformation push in Europe could play a big role in improving detection and response across the biggest digital media platforms.

As reported by The Financial Times, Meta, Twitter, Google, Microsoft and TikTok are all planning to sign on to an updated version of the EU’s ‘anti-disinformation code’, which will see the implementation of new requirements, and penalties, in dealing with misinformation.

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Young American Views on Social Media Regulation Shaped by Use, Panelists Discuss

Broadband Breakfast | June 13, 2022

Company Listed: Social Media

Panelists at a Gallup event on Wednesday said young American’s use of social media primarily as an entertainment source shapes their views on tech regulation.

The view comes after a March study by Gallup and Knight said that young Americans aged 18 to 34 are less likely to stay within partisan boundaries about tech regulation. The study of 10,000 adults sought to compile American views on internet regulation and found that young adults are less likely to be very concerned about hurtful discourse online than adults 55 and older.

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California bills seek to minimize social media harms on children

Wng | June 13, 2022

Company Listed: Social Media

A recent short video released by the Dove Self-Esteem Project depicted teenage girls and their mothers watching social media influencers promote “toxic beauty advice” ranging from dieting pills, lip-filler kits, teeth-filing tips, and the benefits of “baby Botox.”

The video said social media has normalized harmful beauty advice for teen girls. “This stuff is on every girl’s feed,” one teen said. One in two girls agreed that idealized beauty content on social media caused them low self-esteem, Dove found in an April survey.

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Mainland China adopts new regulation on algorithmic recommendation technologies

Dentons | June 13, 2022

Company Listed: Social Media

A new regulation in Mainland China that may have profound effects on the operation of e-commerce companies, the Internet Information Service Algorithmic Recommendation Management Provisions (the Provisions), came into effect on March 1, 2022.

The Provisions apply to any entity that uses algorithm recommendation technologies to provide Internet information services within Mainland China. This includes the use of “recommender” or similar content decision algorithms in apps and websites used in Mainland China, algorithmic recommendation mechanisms and services implemented by third parties (such as Douyin, Little Red Book, Taobao, etc.) to promote e-commerce products. Companies that employ such technologies should review their policies and practices. Most notably, the Provisions (i) lay down the technical and organizational standards for the fair use of algorithmic recommendation technologies and (ii) introduce a new set of user rights.

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T&S Good News

Some of the good news in the T&S industry that leaders want to know

Salesforce Leans In to Web3 with New NFT Cloud

Virtualization Review | June 13, 2022

Company Listed: Social Media

Salesforce, known for its cloud-based software for business functionality like customer relationship management (CRM), has furthered its embrace of cutting-edge Web3 technology with the closed pilot of an upcoming NFT Cloud.

Web3 and NFTs (standing for non-fungible token) are tied together as both are based on blockchain technology and the concepts of distribution and decentralization. Blockchain is a fairly new, complicated and multiuse technology that leverages cryptography for its most well-known use case: digital currency such as bitcoins. However, in the enterprise world, it has many more uses, providing a decentralized, distributed ledger created to record the provenance of a digital asset. That's where the new NFT Cloud comes in.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Trust & Safety Risk Manager, Perfect Order Experience Services, Inc. | San Diego, CA

Posted: June 14, 2022

  • At least 5+ years of professional experience in Risk Management or other internal control functions (e.g. internal audit, compliance, fraud mitigation, etc.) in a financial services, payments, merchant/acquiring, audit/consulting, business software, retail or online services company.

  • 3+ years of experience in Enterprise, Strategic, Product or Operational Risk roles.

  • Bachelor's degree.

  • Exceptional written communication skills - able to write, clearly and succinctly.

  • Exceptional ownership and bias for action – willing to move quickly and decisively to resolve an incident.

  • Strong critical thinker with the vision to work both tactically and strategically.

  • Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.

Safety Operations Specialist, Trust & Safety

Roblox | San Mateo, CA

Posted: June 14, 2022

  • Experience working with operational management, internal and external relationship building, and working cross functionally.

  • Knowledge of online abuse types.

  • Ability to moderate sensitive content with high quality and precision.

  • Excellent troubleshooting and problem-solving skills.

  • Fast, critical decision-making and prioritization skills for offline crisis management.

Director of Trust and Safety

Opendoor | United States

Posted: June 13, 2022

  • 10+ years of experience working across a combination of technology, trust and safety, security, risk management, and/or operations strategy.

  • 5 years of experience building teams and managing people.

  • A deep understanding of online platforms and the product/engineering that supports trust and safety tools for them.

  • Experience leveraging people, processes, products, and partnerships to achieve objectives.

  • Strong interpersonal skills and the ability to build trust up and down an organization.

  • Proven ability to influence at all levels and across all functions of an organization.

Applied Scientist, Abuse Detection, Device and Services Trust and Safety

Amazon | Austin, TX

Posted: June 13, 2022

  • PhD or equivalent Master's Degree plus 4+ years of experience in CS, CE, ML or related field.

  • 2+ years of experience of building machine learning models for business applications.

  • Experience programming in Java, C++, Python or related languages.

  • 4+ years of coding with at least one of the following: Java/Android, C++, Python, Scala, Rust or other programming language, as well as with R, MATLAB, or similar scripting language.

  • Track record of peer reviewed academic publications.

  • Experience with information security, threat detection or related domain.

  • 1+ years of working knowledge of Apache Spark and Scala.

  • Strong verbal/written communication skills, including an ability to effectively collaborate with both research and technical teams.

Senior Manager, Vendor Management - Trust & Safety

LinkedIn | Sunnyvale, CA

Posted: June 11, 2022

  • 8+ years of experience in Vendor Management, Business Process Outsourcing, Managing 3rd party vendors, or a comparative role.

  • 5+ years of people management experience.

  • Ability to effectively collaborate and influence at all levels of the organization.

  • Excellent relationship skills; ability to establish credibility and rapport with technical and non-technical team members and to work collaboratively and cross-functionally.

  • A broad enterprise-wide view of the business and varying degrees of appreciation of strategy, processes, and capabilities, enabling technologies and governance.

  • Experience with common project management tools/Familiarity with agile development or other rapid iteration methodologies.

  • Ability to develop working knowledge of technical aspects of systems, including configuration, settings, logging, and permissions.


What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.

Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).

How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at to improve your hiring chances and start doing meaningful work that helps people.