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July 28, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


TechScape: What should social media giants do to protect children?


The Guardian | July 28, 2022

Company Listed: Social Media


This week, the technical leads of GCHQ and the National Cyber Security Centre made a powerful intervention into an incredibly controversial debate: what should social media companies do to protect children on their platforms?


But that wasn’t how the intervention was taken by all parties. Others heard something rather different: tired arguments against end-to-end encryption, dressed up in new clothes but disguising the same attack on privacy rights with the same excuse that’s always wheeled out by law enforcement.

Read More


Social Media User Information For Sale On The Dark Web


Forbes | July 27, 2022

Company Listed: Social Media


In January, cybersecurity researchers at HackerOne warned of a vulnerability with Twitter that could allow an attacker to acquire the phone number and/or email address associated with user accounts – even if the user had hidden those fields in the platform's privacy setting. Twitter had responded with a patch, but this month it was reported that the database is now being sold on Breach Forums, a popular hacking forum on the nefarious Dark Web.


According to HackerOne, the database allegedly consisted of 5.4 million users, and included the datasets for celebrities, politicians and businesses. The owner of Breach Forums reportedly verified the authenticity of the leaked data.

Read More


Infostealer malware targets Facebook business accounts to capture sensitive data


TechRepublic | July 28, 2022

Company Listed: Facebook Meta


Social media is one area that cybercriminals love to exploit to attack their victims. And as one of the most popular social networks, Facebook is often in the crosshairs of malware campaigns. A new attack analyzed by cybersecurity provider WithSecure Intelligence targets Facebook business users with the intent of stealing their sensitive data and taking over their accounts.


Using Facebook’s Meta Business Suite, organizations can designate specific employees to communicate with customers, discuss their products and services and create ads to run on Facebook. In the malicious campaign dubbed Ducktail, cybercriminals look for companies that use Facebook’s Business/Ads platform and then target people within the company who may have high-level access to the business accounts. Among the employees singled out in this campaign have been ones in management, digital marketing, digital media and human resources, according to WithSecure.

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Half of Australians will experience technology-facilitated abuse in their lifetimes


Yahoo News | July 28, 2022

Company Listed: Social Media


We found technology-facilitated abuse was very common. One in two (51%) Australian adults reported having experienced at least one abusive behaviour in their lifetime.


Most common was monitoring or controlling behaviours (34%). Emotional abuse and threats of harm were also common (31%), as was harassment (27%). A quarter of respondents had experienced sexual and image-based abuse.


A majority of victim/survivors (62%) said the perpetrator was a man. One in three (37%) said the perpetrator was a current or former intimate partner.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


Senate panel advances bills to boost children’s safety online


Washington Post | July 28, 2022

Company Listed: Social Media


Senators took their first step toward increasing protections for children and teens online on Wednesday, advancing a pair of bipartisan bills that would expand federal safeguards for their personal information and activities on digital platforms.


The push gained momentum on Capitol Hill last year after Facebook whistleblower Frances Haugen disclosed internal research suggesting that the company’s products at times exacerbated mental health issues for some teens. The revelations spawned a series of hearings in the Senate and bolstered calls for Congress to take action.

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Federal Trade Commission sues to block Meta’s acquisition of VR company


The Washington Post | July 28, 2022

Company Listed: Social Media


The Federal Trade Commission on Wednesday sued to block Facebook parent company Meta from buying the maker of popular virtual reality games, setting up a regulatory roadblock for the company’s ambitions to remake itself as the creator of a new digital world called the “metaverse.”


The deal would give Meta control of Within, which created the popular VR workout game “Supernatural.” The lawsuit is emblematic of FTC Chair Lina Khan’s strategy to address deals in the fast-changing tech sector, following mounting criticism from Khan and allies that regulators have not been aggressive in limiting tech companies from building power by buying up their smaller rivals.

Read More


Google Expands Deadline for Phasing Out Tracking Cookies to 2024

SocialMediaToday | July 28, 2022

Company Listed: Social Media


With social media platforms still reeling from the impacts of Apple’s ATT user privacy update, Google too is also looking to implement its own, similar control options for Android, while it’s also looking to phase out third-party tracking cookies on the web, in line with evolving data privacy standards.


But that won’t happen for a while yet, with Google today announcing that it’s expanding the testing period for its Privacy Sandbox, and its alternative tracking tools, in order to give the industry more time to provide feedback and adjust to the coming shift.

Read More


TikTok and Snapchat to follow online privacy protection measures


Brand Equality | July 28, 2022

Company Listed: Social Media


The U.S. Senate Commerce Committee voted Wednesday to approve a measure that would raise the age children are given special online privacy protections to 16 and bar targeted advertising to children by companies like TikTok and Snapchat without consent.


The bill, which was adopted by voice vote, will now go to the full Senate for consideration. There currently is no version of this bill in the House of Representatives.

Read More


T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.


Trust and Safety Manager

Handshake | United States

Posted: July 28, 2022

  • In-depth experience in Trust and Safety (Fraud, Risk, User Safety, Content Moderation or similar).

  • Experience managing a team of individual contributors in the Trust and Safety space.

  • Outstanding leadership skills.

  • Ability to scope, research, draft, and launch scalable policies.

  • Experience scaling teams across multiple workflows and various channels of support.

  • Experience with Support/Tech Tools: Previous experience using Zendesk, Jira or other SaaS support tools--preferably well-versed.

Software Engineer, Full Stack (Trust and Safety)

Digit | Chicago, IL

Posted: July 28, 2022

  • 2+ years as a dedicated full stack software engineer with experience working on features that impact users.

  • You have experience building delightfully aesthetic UIs using modern front-end languages such as JavaScript and CSS.

  • You have a working knowledge of Node.js and MongoDB or a willingness to learn.

  • You have exposure to architectural patterns of large, high-scale web applications, such as well-designed APIs and efficient algorithms.

  • You have sharp product intuition and abundant empathy for the end user.

  • You work well in teams and are a team player.

Trust & Safety Specialist

Roadie | United States

Posted: July 28, 2022

  • At least 1 year experience in a customer or technical support role.

  • At least 1 year experience in a compliance or operations-related role.

  • Exceptional verbal and written communication skills, with an ability to empathize and establish trust.

  • Knack for problem solving using investigative and analytical skills.

  • Proficiency in ZenDesk or other CRM systems.

  • Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements.

Trust and Safety QA Analyst

TikTok | United States

Posted: July 27, 2022

  • Experience creating analysis reports and conducting RCAs.

  • Experience applying policy tag(s) or action(s) on media content.

  • Able to work with minimal supervision, taking ownership of work, and completing tasks in a timely manner, while adapting rapidly to changing work environments, priorities and organizational needs.

  • Ability to provide data-driven analysis to cross-functional teams in various processes, policies, and procedures.

  • Microsoft Office Suite (Excel, PowerPoint) Google Suite, (Sheets, Docs, Slides).

  • Minimal travel between our Los Angeles and Mountain View/Sunnyvale offices.


T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.