July 26, 2022 T&S Newsletter

Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.

Tech’s blind spots: Sharing with researchers and listening to users

Washington Post | July 25, 2022

Company Listed: Social Media

Tech companies’ efforts to keep their platforms safe are lagging when it comes to sharing information with researchers and incorporating outside feedback, according to a new review conducted by an industry-backed coalition.

Based on a series of self-assessments, the report offers a window into what major tech companies say their biggest blind spots are when it comes to keeping users safe.

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Meta Rolls out Mature Horizon Worlds Content Mandate

XR Today | July 25, 2022

Company Listed: Meta

Meta Platforms has begun monitoring and labeling content for users on its Horizon Worlds, industry media reported on Friday.

UploadVR said in its report that the Menlo Park-based firm will issue 18 and up tags for mature content on its immersive world-building platform. It would also warn mature content developers to mark their worlds as mature or face 18 and up restrictions automatically.

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Medical professionals use Twitter amplifiers to tackle COVID-19 misinformation

News Medical | July 25, 2022

Company Listed: Twitter

At the beginning of the COVID-19 pandemic, when false information about the virus began to spread on Twitter, physicians and scientists from Northwestern Medicine and other institutions banded together to combat the deadly misinformation and disinformation and support one another when they ultimately were attacked online for doing so.

They formed a new type of professional organization-;the health professional amplifier-;to tweet accurate health and safety information about COVID-19 and amplify one another "to combat misinformation and drown out some of the noise," said Dr. Regina Royan, first author of a new Northwestern Medicine paper explaining the genesis of these groups and a member of the Illinois-based health professional amplifier, IMPACT (Illinois Medical Professional Action Collaborative Team), which uses the verified Twitter handle @IMPACT4HC.

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"TikTok Got Me Fired": This Woman Lost Her Job After She Discussed Her Salary Online, And It's Infuriating

Buzzfeed | July 25, 2022

Company Listed: TikTok

Internet, meet Lexi Larson, a 25-year-old senior account manager in Denver, Colorado who took to TikTok to share exciting news — she'd recently started a job in the tech industry and her yearly salary saw a $40,000 boost.

Though commenters praised Lexi's openness about career change, salary negotiations, and life in the tech industry, she says it was those now-deleted videos that led to her being fired.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

Twitter investigates apparent data breach. Ransomware C2 staging discovered. Privateers only. Where's the expected GPS jamming?

The Cyber Wire | July 25, 2022

Company Listed: Twitter

Twitter is looking into the possibility that data from a breach are now being posted on the dark web. Restore Privacy traces the incident to reports in Hacker One back in January of a breach that had the potential of exposing user information even when that information was hidden in privacy settings. Twitter closed the vulnerability and paid the researcher who reported it a bug bounty. But it appears possible that the vulnerability has been exploited to collect a very large tranche of user data. Restore Privacy says that at least some of the data released as a teaser are authentic, and that the criminal who holds them (nom-de-hack "devil") is offering the database for sale. Bidding starts at $30 thousand.

9 to 5 Mac sees the principal risk in the compromised data as more plausible, more effective phishing campaigns. Twitter told the Record that it's investigating, but their comments focused principally on the January vulnerability disclosure. “We received a report of this incident several months ago through our bug bounty program, immediately investigated thoroughly and fixed the vulnerability. As always, we’re committed to protecting the privacy and security of the people who use Twitter,” a Twitter spokesperson said, after noting that the company was looking into the most recent claims. “We’re grateful to the security community who engages in our bug bounty program to help us identify potential vulnerabilities such as this. We are reviewing the latest data to verify the authenticity of the claims and ensure the security of the accounts in question.”

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Patient survey shows unresolved tension over health data privacy

American Medical Association | July 25, 2022

Company Listed: Social Media

A new examination of patient perspectives on data privacy illustrates unresolved tension over the eroding security and confidentiality of personal health information in a wired society and economy. More than 92% of patients believe privacy is a right and their health data should not be available for purchase, according to a survey (PDF) released today by the American Medical Association (AMA).

The survey of 1,000 patients was conducted by Savvy Cooperative, a patient-owned source of health care insights, at the beginning of 2022 and found concern over data privacy protections and confusion regarding who can access personal health information. Nearly 75% of patients expressed concern about protecting the privacy of personal health data, and only 20% of patients indicated they knew the scope of companies and individuals with access to their data. This concern is magnified with the U.S. Supreme Court ruling in Dobbs v. Jackson Women’s Health Organization as the lack of data privacy could place patients and physicians in legal peril in states that restrict reproductive health services.

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Dozens of States Are Jumping on the Social Media Censorship Bandwagon

Gizmodo | July 25, 2022

Company Listed: Social Media

2022 may be remembered as a turning point for social media regulation, or maybe more aptly, failed social media regulation. Though Texas and Florida managed to dominate headlines recently for their constitutionally questionable deplatforming laws, they’re far from the only states trying to get creative with managing content on social media platforms.

A recent Politico analysis found 34 states, many conservative-leaning but not all, have proposed bills or passed laws vying to influence the way social media companies handle their users’ content. In conservative-led states, the dominating trend here follows the Texas and Florida mold. States ranging from Ohio to Mississippi are trying to write laws that would prohibit companies from removing or moderating users’ content based on their political viewpoint. A handful of these states are trying to make those laws a reality by attempting to designate large social media firms as “common carriers,” a designation that would have them look and feel more like telecoms.

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To Ward Off Regulation, Social Platforms Agree to Self-Police Content

Adweek | July 26, 2022

Company Listed: Google, Twitter, Meta

To enhance online safety, Meta (parent company of Facebook and Instagram), Google (parent of YouTube), TikTok, Amazon (parent of Twitch) and Twitter agreed to regulate harmful online content in New Zealand today.

The tech companies, all of which worked on the initial draft, signed the Aotearoa New Zealand Code of Practice for Online Safety and Harms. The code requires these companies to actively reduce harmful content on their platforms, said government-funded internet safety group Netsafe in a statement.

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T&S Good News

Some of the good news in the T&S industry that leaders want to know

Doxxing: a new tool of repression against Arab women

The Financial Express | July 25, 2022

Company Listed: Facebook

When dozens of Tunisian judges went on strike last month to protest the sacking of 57 of their colleagues, lurid posts containing damaging allegations about some of the female jurists began appearing on Facebook.

One said police had ordered a virginity test to be carried out on one of them in 2020, attaching an image purporting to be the medical report. Another targeted judge Khaira bin Khalifa, saying falsely that she had once been charged with adultery, a crime in Tunisia, news agency Reuters reported.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Director, Trust and Safety Global Operations

YouTube | San Bruno, CA

Posted: July 25, 2022

  • Bachelor's degree or equivalent practical experience.

  • 15 years of experience working in the technology industry.

  • 10 years of experience as a global people manager.

  • Experience leading, mentoring, and motivating operations teams.

  • Master's degree in a related field.

  • Experience in executive global management, managing multiple stakeholders and the ability to influence at all organizational levels.

Trust & Safety Policy & Operations Manager

Adobe | San Francisco, CA

Posted: July 25, 2022

  • This role is highly cross-functional and requires the ability to think big and influence others—you will work closely with teams and partners, including Legal, Security, Product, Engineering, Marketing and Customer Experience organizations.

  • Bachelor’s Degree or equivalent working experience.

  • 5+ years' experience working in online child safety policy development or enforcement.

  • 3+ years of work experience in people management.

  • Consistent track record of working with others to advance complex product initiatives and projects.

  • Demonstrated ability to communicate effectively with all levels of the organization.

Community Lead, Trust & Safety

Singularity 6 | United States

Posted: July 26, 2022

  • 6+ years of experience as Community Manager, Community Lead, Trust & Safety Representative, or equivalent roles.

  • 6+ years of experience working on game publishing or moderation.

  • Expertise in moderation workflows.

  • Skilled in building training and education materials.

  • Committed to understanding our titles inside and out.

  • Articulate and confident communicator.

  • Strong project management skills.

Incubation Program Manager, Trust and Safety, YouTube

YouTube | San Bruno, CA

Posted: July 26, 2022

  • Bachelor's degree in Computer Science or Engineering, or equivalent practical experience.

  • 2 years of experience designing experiments, establishing clear hypotheses, and leading various experiment methodologies.

  • Experience with UX design, user research, and/or user centered development tools and processes.

  • 3 years of experience with data visualization and organizing data to provide insights/make business recommendations.

  • Experience in project/program management, change management, and/or stakeholder management, and driving process improvements.

Operations Manager II, Trust & Safety

Rover | San Antonio, FL

Posted: July 26, 2022

  • Rover Operations Managers demonstrate excellent decision quality in a high stakes environment.

  • You are analytically minded, and know that if you can’t measure it, you can’t optimize it.

  • You are someone who can partner with other key-stakeholders in an effort to resolve and solve issues, along with the ability to identify actionable opportunities.

  • 3+ years of experience in a senior leadership role where your responsibilities included managing other leaders.

  • 5-7 years experience managing or leading teams in contact center operations .

  • Excellent written and verbal communication skills.

  • Comfortable operating in a dynamic and fast-paced environment with strong problem-solving and analytical skills.


What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.

Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).

How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at to improve your hiring chances and start doing meaningful work that helps people.