July 11, 2022 T&S Newsletter

Early Warning | Policy & Regulations | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.

Deleting files is not enough. Here is how to properly erase hard drives.

Washington Post | July 08, 2022

Company Listed: Social Media

Since the Help Desk launched last year, we have received loads of requests for the best ways to preserve different kinds of data in our lives, such as voice mails, conversations and even cherished home videos.

Judging by the state of our shared inbox, though, the opposite is also true. Many of you are just as eager to find out how to make some of your data disappear entirely, whether it is splashed across social media or locked up in old hard drives sitting around the house.

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State Department pursues ‘people-people’ diplomacy through video games

Washington Post | July 08, 2022

Company Listed: Social Media

The United States government’s most high-level foray into video game diplomacy concluded its first school year last month.

A total of 450 students from across the United States, Israel, United Arab Emirates and Bahrain participated in the 10-week program, Game Exchange, completing a total of 170 new video games based on the United Nations’ sustainable development goals. Participants engaged in up to three shared video conference calls with their international peers at a sister school in addition to either seven or eight sessions, totaling between 20-25 hours, among themselves. Teachers were given paid training to help students navigate the game development process.

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Female Army medic's blistering TikTok blasting end of Roe v. Wade sweeps internet

Daily Mail | July 10, 2022

Company Listed: TikTok

A US Army medic 'enraged' by the Supreme Court's decision to overturn Roe v. Wade has gone viral over her TikTok blasting national leaders for treating 'women like second-class citizens'.

Sgt. Rahasenfratz, in a now-viral rant, questioned how she is supposed to 'defend the Constitution and country' when policy shows it doesn't 'give a rat’s a** about me.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

Facebook Created a Tool to Access Deleted Messages, Claims Ex-Employee

The Quint | July 08, 2022

Company: Facebook

Brennan Lawson, a former Facebook employee, sued the social media giant's parent company, Meta Platforms, on Tuesday, 6 July, for allegedly terminating his employment over concerns that he raised about an invasive tool that, he claims, allows Facebook to retrieve and access deleted messages.

Lawson, a former US Air Force veteran, was hired in 2018 as a senior risk & response escalations specialist in Community Operation as part of Facebook’s Global Escalation Team. His job was similar to that of a content moderator or screener.

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Twitter battles India for control of social media content

Reuters | July 07, 2022

Company Listed: Twitter

Twitter's decision to reject Indian demands that it take down content and block accounts the government dislikes shows a tough new tack by social media giants that analysts say could set a precedent in the face of growing regulatory crackdowns.

On Tuesday, the U.S. social media platform asked an Indian court to overturn some of the government orders to kill posts, which Delhi had accused of spreading misinformation.

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Five dating app dilemmas answered by experts

The Guardian | July 10, 2022

Company Listed: Social Media

In an online wild west populated by scammers and hackers, dating apps pose challenges beyond just finding a partner. It’s getting harder to tell if your date is who they say they are, and that’s before you consider the data security and privacy implications of using the apps on your smartphone.

It’s difficult to maintain privacy when apps such as Hinge, Tinder and Bumble need to collect data to match you with potential dates. Then there’s the data you share with other users – including your sexual orientation, age and social media information – that could put you at risk if it gets into the wrong hands.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

CSI Analyst - Trust & Safety Protection

Mercari | Palo Alto, CA

Posted: July 08, 2022

  • Think strategically, build plans and execute projects on time and on budget, ensuring thoroughness and accuracy when leading the team in accomplishing tasks Qualifications: Bachelor's Degree or equivalent required.

  • 3-5+ years experience working within a financial institution/payment processor/merchant monitoring services supporting fraud, trust and safety initiatives.

  • Experience with rule development and testing.

  • Highly motivated with demonstrated ability to prioritize tasks in support of investigations and investigative processes.

  • Ability to make discretionary, fast decisions based on data.

  • Demonstrated ability to achieve targets and goals with minimal supervision.

Trust & Safety Content Moderator

Yahoo | Lockport, IL

Posted: July 09, 2022

  • 2 + years of previous success in the moderation of UGC, online operations or customer-care service. NCMEC experience is a plus.

  • Sound coping and stress-management skills.

  • Ability to apply Yahoo’s content-related policies objectively.

  • Excellent written and verbal communication skills and the ability to work with internal and external business partners.

  • Proven track record working as part of a multi-location team.

  • Excellent attention to detail and adherence to process.

  • Ability to make solid, informed decisions in real time.

Manager, Trust and Safety Vendor Operations

Google | United States

Posted: July 09, 2022

  • Bachelor's degree or equivalent practical experience.

  • 5 years of experience managing vendor operations across multiple geographies.

  • Experience with program management in operations, strategy, and planning.

  • Experience in program management on cross-functional projects.

  • Experience making decisions to develop/communicate strategy and make clear recommendations at the executive level using a fact/data-based approach.

  • Experience working in ambiguity, achieving results in a fast-paced environment, and continually adapting to changing business needs.

Operations Manager, Trust & Safety

Teleperformance | Port St. Lucie, FL

Posted: July 09, 2022

  • Relevant work experience: minimum two years of prior relevant people management experience, preferably within a Trust & Safety organization for a social media platform.

  • Interpersonal skills: ability to build relationships with stakeholders in multiple geographies.

  • Communication: The ability to articulate and clearly communicate complex problems and solutions in a simple, logical, and impactful manner.

  • Analytical skills: well-developed analytical skills and the ability to provide clarity to complex issues and synthesize large amounts of information.

  • Ability to perform RCA/dive deep: identify the root causes of issues by analyzing patterns and trends through data analysis.

Head of Trust & Safety | United States

Posted: July 10, 2022

  • Bachelor’s degree and 7+ years of experience, including 3+ years of people management experience.

  • Direct experience in Trust and Safety or related field, ideally for a marketplace business and/or high growth company.

  • Experience leading and driving cross-functional initiatives with varied stakeholders across Product, Data Science, Legal & Comm's.

  • Experience working with global counterparts to deliver on org-and-company level goals.

  • You are detailed-oriented and can help us define and maintain a high-quality bar on Hiring Company.


What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.

Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).

How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at to improve your hiring chances and start doing meaningful work that helps people.