July 01, 2022 T&S Newsletter

Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.

Abortion is illegal for millions. Will Big Tech help prosecute it?

Washington Post | June 29, 2022

Company Listed: Social Media

Even before Roe v. Wade was overturned, tech workers and privacy advocates had a big question: Will Big Tech help in abortion prosecutions by sharing user data with police?

Nearly a week since the Supreme Court made abortion illegal for millions of Americans, the companies still haven’t given an answer. And some employees are getting frustrated, according to people familiar with the matter who spoke on the condition of anonymity for fear of retribution.

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Planned Parenthood suspends marketing trackers on abortion search pages

Washington Post | June 30, 2022

Company Listed: Google, Facebook Meta and TikTok

Planned Parenthood said it will remove the marketing trackers on its search pages related to abortions and that no protected health information has been breached thus far.

The comments came after The Washington Post reported Wednesday findings from Lockdown Privacy, the maker of an app that blocks online trackers, showing that when visitors used the website’s search function to find an abortion provider and begin to schedule an appointment, Planned Parenthood shared data on those actions with third-party tracking companies including Google, Facebook and TikTok.

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Minister rejects call for Scottish ‘fake news’ service

The Times | July 1st, 2022

Company Listed: Social Media

A proposal to hire government-funded fact-checkers to root out fake news has been rejected by Scotland’s public health minister, who praised mainstream reporting of science and health.

The Royal Society of Edinburgh had called on the Scottish government to establish “an independent fact-checking service so that the scientific information being shared and used, particularly on social media, isaccurate”.

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Our Data Is a Curse, With or Without Roe

NY Times | June 29, 2022

Company Listed: Social Media

Nearly limitless harvesting of our personal information was always leading to this moment.

In the days since the Supreme Court overturned Roe v. Wade, eliminating the constitutional right to abortion, there have been gobs of published material and warnings from privacy advocates about how digital bread crumbs might expose women seeking abortions to potential legal jeopardy.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

Push to rein in social media sweeps the states

Politico | June 29, 2022

Company Listed: Social Media

Efforts to police speech on social media are spreading across the country, with lawmakers in 34 states pushing bills that are already setting up court battles with tech giants over the First Amendment.

State legislators have introduced more than 100 bills in the past year aiming to regulate how social media companies such as Facebook and Twitter handle their users’ posts, according to POLITICO’s analysis of data from the National Conference of State Legislatures. However, only three bills have become law, including statutes in Texas and Florida aimed at punishing platforms that Republicans accuse of censoring conservatives — and federal courts have blocked those two states’ measures from taking effect.

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Supreme Court poised to deal a blow to Biden’s tech regulators, too

Washington Post | June 30, 2022

Company Listed: Google, Facebook Meta and TikTok

The Supreme Court is widely expected to issue a ruling this week hobbling federal agencies’ regulatory powers, a move that may deal a blow to President Biden’s tech enforcers.

While the topic of the case — the government’s ability to curb greenhouse emissions — is far removed from Silicon Valley, it’s likely to have sweeping implications for key agencies overseeing the tech sector, experts say.

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Twitter Could Take These Steps to Slow Viral Misinformation, Researchers Say

Washington Post | June 30, 2022

Company Listed: Twitter, Facebook Meta and Instagram

Social media platforms such as Facebook, Instagram and Twitter are rife with misinformation that can easily go viral. One study looked at millions of tweets and found that a handful of steps could be taken to slow the spread of false information on Twitter.

Researchers with the University of Washington Center for an Informed Public found that combining multiple measures -- including deplatforming repeat misinformation offenders, removing false claims and warning people about posts that contain false information -- could reduce the volume of misinformation on Twitter by 53.4%. The study's findings were published in the journal Nature last week.

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China’s internet censorship becomes global compliance problem

FCPA Blog | June 30, 2022

Company Listed: Social Media

This post is about internet censorship. That, ironically, is a prohibited topic under China’s rapidly expanding censorship regime. Because I’ll talk about SEC registrants who warn investors about China’s internet censorship as a risk factor, that’ll likely add to the illegality. And by gratuitously mentioning Covid-19, democracy, human rights, Taiwan and Hong Kong, Russia’s invasion of Ukraine, and corruption in the PRC Communist Party, I’m compounding my offenses.

No wonder issuers operating in China have begun including warnings about censorship. Here’s what an e-commerce company incorporated in the Cayman Islands and based in Guangdong Province said in an SEC filing earlier this month (with my emphasis).

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T&S Good News

Some of the good news in the T&S industry that leaders want to know

Thomson Reuters Foundation Launches New Tool To Protect Journalists Against Online Violence

Scoop | June 30, 2022

Company Listed: Twitter, Facebook Meta and Instagram

Amid a climate of escalating threats and targeted attacks on journalists, the Thomson Reuters Foundation (TRF) has today launched a new tool to strengthen their resilience to online violence.

TRFilter is the first tool for journalists and media practitioners to document and manage online harassment and abuse, enabling them to regain control of their social media feeds, take action againstperpetrators, and protect their well-being.

Read more

T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Trust & Safety Specialist

Eharmony | Westwood, CA

Posted: June 30, 2022

  • Direct work experience should include handling of fraud prevention/detection cases, performing complex research/analysis related to customer behavior as well as direct involvement in process improvement initiatives

  • Above average written and verbal communication skills

  • Good interpersonal skills

  • Ability to multi-task and work in a fast paced, productivity driven environment

  • Unquestioned integrity and ethics

  • Ability to handle sensitive information with appropriate confidentiality and professionalism

  • Proficient in Microsoft Office – Excel, Word, PowerPoint

  • Ability to learn new tools and applications quickly

Trust and Safety Analyst

Google | Washington, DC

Posted: June 30, 2022

  • Bachelor's degree or equivalent practical experience

  • 3 years of experience in data analysis, working with databases, and querying (e.g., SQL, MySQL, MapReduce, Hadoop)

  • Experience relaying communications between technical and non-technical teams

Trust and Safety Manager

Shipt, Inc. | Graysville, AL

Posted: June 30, 2022

At Shipt, we are transforming the shopping experience and giving time back to consumers. Shipt Shoppers handpick everything from fresh groceries to household essentials, then deliver them to your door in as little as one hour. Shipt is searching for an experienced people and strategy leader to lead our Trust & Safety Team. Re

porting directly to the Director of Trust & Safety, they will be responsible for owning the development and active management of this mission-critical team. As Manager of Trust & Safety, you will have an outsized impact on guiding strategy and execution for our Trust & Safety Team. You will bring empathy and ethical judgment in ensuring we are providing the highest standard of support to our members, shoppers, and retail partners. You will own the management of high severity escalations and work closely with Trust & Safety leadership, PR, and Legal to ensure the best outcome. Your experience in people leadership, Trust & Safety, process improvement, collaboration.

Manager, Trust and Safety

DoorDash | Anywhere

Posted: June 30, 2022

  • Have people management experience, with 3+ years of experience in operations/support operations, adjudication, or high-volume case management

  • Can identify trends and apply product and operational countermeasures

  • Are unafraid of change our growing team continuously takes on new workflows and responsibilities

  • Are responsible and reliable you independently track your progress towards goals, and will ask for help of communicate upwards if you run into any problems

  • Are curious you love investigating and can get to the lowest level of detail when solving a problem

  • Are proficient and have knowledge of Salesforce, SQL and Google applications

Director of Fraud Prevention - Santa Barbara County, CA

SquareTrade | Santa Barbara, CA

Posted: June 30, 2022

SquareTrade is looking for a Director of Trust and Safety to lead a key function within the Operations organization that will service a variety of account security and fraud prevention needs. Your day to day will involve acting as primary owner and point of contact for the Trust and Safety organization. You’ll build a team to address global trust and safety issues and work cross-regionally and cross functionally with several internal stakeholders through effective relationship building, influence, and communication.The role will work with product owners to design and implement cutting edge solutions to keep up with emerging fraud management trends.Ultimately, the success of this role will:Reduce fraud losses through identification of trends and development of trust and safety strategies and business rules;Improve the efficiency of trust and safety processes, including alerts and review processes; and Minimize negative customer experiences by understanding friction...


What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.

Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).

How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at to improve your hiring chances and start doing meaningful work that helps people.