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January 31, 2022 T&S Newsletter

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Conspiracy theorists, banned on major social networks, connect with audiences on newsletters and podcasts

The Washington Post | Jan 31, 2022

Company Listed: Social Media


Joseph Mercola, a leading anti-vaccine advocate whose screeds have been restricted by YouTube and Facebook, this month warned that the unvaccinated might soon be imprisoned in government-run camps. The week before, he circulated a study purporting to use government data to prove that more children had died of covid shots than from the coronavirus itself.


Shut down by major social media platforms, Mercola has found a new way to spread these debunked claims: on Substack, thesubscription-based newsletter platform that is increasingly a hub for controversial and often misleading perspectives about the coronavirus.


Substack, which researchers from the nonprofit Center for Countering Digital Hate say makes millions of dollars off anti-vaccine misinformation, on Wednesday defended its tolerance for publishing “writers with whom we strongly disagree.”

Read more


Why Did Facebook Reject These Ads?

The New York Times| Jan 31, 2022

Company Listed: Facebook Meta

For the report, Jackie Rotman, the nonprofit organization’s founder, interviewed employees and leaders at more than 35 companies focused on issues related to women’s sexual health — including pelvic pain, menopause, menstruation and fertility — and surveyed dozens more. (The survey was created in partnership with Origin, a pelvic floor physical therapy company.)

All 60 companies had ads rejected by Facebook, and about half of them said their accounts had been suspended at some point, according to the report, which was released on Tuesday. In most cases, Facebook had labeled the ads as containing “adult content” or promoting “adult products and services.”

In its advertising policies, Facebook says that “ads promoting sexual and reproductive health products or services, like contraception and family planning must be targeted to people 18 years or older and must not focus on sexual pleasure.”

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Twitter stopped caring about 2020 election lies just two months after it was all over

Mashable | Jan 31, 2022

Company Listed: Twitter


When Twitter banned Donald Trump after the Jan. 6 riots, many rejoiced at finally being rid of relentless misinformation at the hands of the former president. Then, when Twitter then actively enforced its civic integrity policy against further misinformation about the 2020 election, the platform felt a little safer — but apparently that only lasted until two months later, when the platform stopped enforcing the policy against 2020 election lies at all.


Twitter spokesperson Elizabeth Busby recently told CNN that the company has not been enforcing the civic integrity policy in relation to 2020 election lies "since March 2021." Busby also maintained that this change in policy enforcement has been known since June 2021, as reported in a New York Times article. However, the referenced article only mentions that Twitter had "loosened its enforcement since March," while Busby's statement makes clear there has been no enforcement happening at all.

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Covid misinformation is a risk – tech companies need to remove harmful content not tweak algorithms

The News 24 | Jan 31, 2022

Company Listed: Social Media


Many worldwide have now caught Covid. But during the pandemic many more are likely to have encountered something else that’s been spreading virally: misinformation.

False information has plagued the Covid response, erroneously convincing people that the virus isn’t harmful, of the merits of various ineffective treatments, or of false dangers associated with vaccines.


Often, this misinformation spreads through social media. At its worst, it can kill people. The UK’s Royal Society, noting the scale of the problem, has made online information the subject of its latest report. This puts forward arguments for how to limit misinformation’s harms.

The report is an ambitious statement, covering everything from deepfake videos to conspiracy theories about water fluoridation. But its key coverage is of the Covid pandemic and – rightly – the question of how to tackle misinformation about Covid and vaccines.

Here, it makes some important recommendations. These include the need to better support factcheckers, to devote greater attention to the sharing of misinformation on private messaging platforms such as WhatsApp, and to encourage new approaches to online media literacy.

But the main recommendation – that social media companies shouldn’t be required to remove content that is legal but harmful, but be asked to tweak their algorithms to prevent the viral spread of misinformation – is too limited.

Read more

Joe Rogan Apologizes, Spotify Publishes Content Policy in Response to Neil Young Outcry

WJS | Jan 31, 2022

Company Listed: Spotify


Joe Rogan, responding to Neil Young’s objections to his podcast and host Spotify, said his show has grown “out of control” and pledged to be more balanced and informed about controversial topics and guests.


In a late Sunday evening 10-minute Instagram video post, Mr. Rogan said, “If I pissed you off, I’m sorry,” referring to growing backlash against him and Spotify Technology SA stemming from the folk rocker’s accusations that they spread false information about Covid-19 vaccines through the popular Podcast.


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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

Instagram, TikTok pull ads for violating 'body image' policies

Local21 | Jan 31, 2022

Company Listed: TikTok, Instagram

Both Instagram and TikTok reportedly pulled advertisements off their platforms, saying they included misinformation and violated "body image" policies.

The ads, from mental health startup "Cerebral", show a young woman eating various foods, including a donut and cake, according to a report by Forbes.

"Those who live by impulse, eat by impulse," the ads claim, followed by the claim obesity is five times more common among people with ADHD, and then the suggestion Cerebral can help fix those issues by supplying "the tools and proper medication to change impulsive habits."


The young woman is then seen at the end of the ad, smiling and eating a salad.

Instagram's parent company, Meta (formerly Facebook), apparently removed the advertisements from its platform after being contacted by Forbes.

Cerebral offers "expert help" for mental health and seemingly targets a demographic of younger women. On its website, it offers help for "anxiety, depression, insomnia, and ADHD" and claims to provide customers with "online prescriber visits, care counseling, and prescriptions delivered to your door."


The medication promoted in some of Cerebral's offending advertisements is reportedly a class of Type 2 diabetes medication the startup claims is a "wonder drug" for weight loss.

Read more



T&S Good News

Some of the good news in the T&S industry that leaders want to know

Facebook messenger is rolling out End to End encryption for all users.

Digital Information | Jan 31, 2022

Company Listed: Facebook Meta


Messenger has fully rolled out end-to-end encryption for users across the board, making this the second of Meta’s projects to receive the treatment.


While WhatsApp is the application typically known for end-to-end encryption being used as a form of user safety, it entered the social media game much later than Messenger did. The default form of conversation between Facebook users, Messenger was initially just an in-built chat system before it got its own app release back in 2011 for Android and iOS. However, it was ultimately overshadowed by WhatsApp’s own success as an app, with its end-to-end encryption being painted as a privacy feature geared towards making a safer community. Then Facebook decided to acquire the company, integrate it into its menagerie of apps, and WhatsApp’s reputation has been taking blow after blow ever since.


A major reason as to why this is happening is that WhatsApp’s end-to-end encryption has been repeatedly noted to be fallible. For example, backups that are created nightly by the application are saved by the platform itself as well, therefore managing to override encryption and spelling out messages. Furthermore, there’s the fact that WhatsApp still manages to siphon user data off of its community, something that kind of flies in the face of the entire privacy image that the platform is attempting to conjure up, but technically doesn’t break end-to-end encryption.

Read more



T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.


Sr. Trust & Safety Operations Program Manage

Match Group | Los Angeles, CA, USA

Posted: 01/31/2022 05:41:29 AM

  • You have at least 5 years of experience in program/project management in fast-past start-up/tech environment

  • You have unparalleled organizational and stakeholder management skills

  • You thrive in creating order from chaos and know exactly who needs to be involved to get a job done and how to inspire them to do it

  • Deep strategic thinking and problem-solving are your strengths

  • You absorb information (complexities and all), zero in on the goal, and execute an efficient path forward

Trust & Safety Manager- Legal Support

CloudFlare | Atlanta, GA, USA

Posted: 01/31/2022 05:41:29 AM

  • 8+ years experience in a Trust & Safety or customer support role at an Internet service provider or hosting provider processing abuse reports and time sensitive escalations

  • 4+ years experience managing a team effectively with a strong desire to help others learn and grow

  • 2 + years experience managing a largely remote teamExperience working with law enforcement and legal requests for customer information

  • Experience in assessing, analyzing and resolving issues, and distilling into communication

  • Experience with analytics and experience solving problems using data and providing practical business insights

  • Strong communication skills across technical and non-technical audiences

Safety Product Operations Specialist, Trust and Safety

TikTok | United States

Posted: 01/31/2022 05:41:29 AM


At least 2 years of related working experience in Internet industry.- Strong logical thinking ability, able to work independently.- Strong communicator, able to establish effective communication with engineers or product manager teams on technical and strategic issues.- Strong project management ability, able perform well under business pressure and manage deadlines.- Strong empathy and product sense. Product operation/product management experience are highly preferred. TikTok is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too


Risk Intel Analyst, Trust And Safety, Geo

Google | Sunnyvale, CA, USA

Posted: 01/31/2022 05:55:55 AM

  • Minimum qualifications:+ Bachelor's degree or equivalent practical experience+ 5 years experience in relevant fields (e.g., Data Analytics, Internet Industry, Intelligence, Cyber Security, Research, Risk and Fraud Investigation, etc.)

  • Preferred qualifications:+ Experience producing and leveraging analysis of malicious, criminal, and/or violent actors (states, groups, and individuals) in cyberspace+ Familiarity with information operations Tactics, Techniques, and Procedures (TTPs)+ Experience in one or more of the following areas: Coding (e.g., C/C

  • You will work globally and cross-functionally to resolve complex online safety situations and handle abuse and fraud cases.

Senior BI Analyst - Trust & Safety (Remote)

Getaround | United States

Posted: 01/30/2022 09:00:14 PM

At Getaround, we’re building a global platform to enable a future where all cars are shared. There are more than 1 billion cars in the world, and these cars are parked, on average, more than 95% of the time. With instant and keyless carsharing via our patented hardware and software platform and our industry-leading mobile apps, we’re helping communities around the world share these underutilized resources to reduce their vehicle footprint while increasing mobility solutions.

In this role, you will lead analytics for the Trust & Safety organization. This will include expanding on existing metrics, reporting on key metrics, analyzing trends, and supporting each Trust & Safety team in scoping new initiatives and doing impact analysis for newly launched initiatives. You will be actively involved in building the organization’s strategy and executing the highest priority initiatives.



T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.