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February 28, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry

Google temporarily disables Google Maps live traffic data in Ukraine

Reuters | February 28, 2022

Company Listed: Google


Alphabet Inc's (GOOGL.O) Google confirmed on Sunday it has temporarily disabled for Ukraine some Google Maps tools which provide live information about traffic conditions and how busy different places are.


The company said it had taken the action of globally disabling the Google Maps traffic layer and live information on how busy places like stores and restaurants are in Ukraine for the safety of local communities in the country, after consulting with sources including regional authorities.


Ukraine is facing attacks from Russian forces who invaded the country on Thursday. As missiles fell on Ukrainian cities, nearly 400,000 civilians, mainly women and children, have fled into neighbouring countries.

Read more


Facebook, Apple and Other Tech Giants Face Rising Pressure Over Ukraine

WSJ | February 27, 2022

Company Listed: Facebook Meta, Apple


U.S. tech giants are under pressure from both Russia and the West to respond to the conflict in Ukraine, highlighting their power over global discourse but also escalating a recent trend in which their businesses are squeezed by geopolitical events.


Analysts say the conflict could accelerate the fracturing of the internet, which not so long ago was largely split between China and the rest of the world. Increasingly, big tech companies are beholden to a patchwork of local rules, leading some to believe the “splinternet” is coming closer to reality.

Read more


Social Media Platforms Face a Difficult Situation to Deal with Misinformation

Pymnts | February 25, 2022

Company Listed: Social Media


Big Tech companies, and in particular social media platforms, face a new situation where content moderation and removal of misinformation will be of utmost importance. The military conflict in Ukraine is yet another situation where digital platforms may have to play an important role.


Companies are better equipped to deal with disinformation and misinformation now than a few years ago, during the 2016 U.S. elections or the Brexit referendum. However, dealing with content moderation in a military conflict like in Ukraine is easier said than done.


There are solid arguments to support the elimination of content that misleads people about the current situation and to prevent the publication of false pretexts to justify an invasion. On the other hand, especially in these circumstances, people also need to have unimpeded access to these channels to be able to document and report everything that is happening and to communicate with their loved ones.


Perhaps the closest situation to this one occurred last year in Myanmar, where after a military coup, YouTube removed channels run by military forces hoping that this would prevent further incitements of violence. In the end, this also resulted in additional problems for the humanitarian and legal efforts to bring the perpetrators to justice.

Read more

T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

UK decides on a new bill and takes action against trolling on the internet

DigitalInformationWorld | February 27, 2022

Company Listed: social Media


The internet is a vast space full of many good as well as bad things. It is mostly a positive place but it can turn into a negative one because of internet trolls whose main purpose is to spread havoc on the internet and make people feel bad about them.


The United Kingdom authorities are now taking actions against these trolls with a bill called the Online Safety Bill. This bill is launched as a plan to regulate the content on the internet. There was an addition made to it which will be the thing that will protect the web users from those internet Trolls.


The main aims of this bill is to protect children from harmful things like underage watching adult content, pro-suicidal videos while also erasing fully illegal and dangerous things from the internet.


But the bill also has critics who are of the opinion that this bill and this new step will destroy free speech on the internet and will separate Britain from the rest of the world. In addition to this the bill will also increase the costs and risks of handling businesses on the internet.

Read more


Competition regulator mulls data transparency for major platforms

ItNews | February 27, 2022

Company Listed: Meta, Google and Apple


The Australian Competition and Consumer Commission has kicked off the next phase of its digital platforms inquiry, asking what kinds of legislation and rules could apply to major online platforms like Meta, Google and Apple.


The commission today published Discussion paper for Interim Report No. 5: Updating competition and consumer law for digital platform services (PDF), open for comment until 1 April, 2022, with its interim report due in September.


The ACCC wants to know whether new regulatory tools are needed to address digital platforms’ competition and consumer issues; and what options exist for regulatory reform.

Since other countries are also looking at how the major platforms might be regulated, the paper also asks to what extent Australia should align with other jurisdictions.


The discussion paper suggests social media services, private messaging services (like Telegram and WhatsApp), and app marketplaces as potential targets for regulation, and asks whether any other digital platforms should be included. Read more


A new roadmap for reining in social media companies is gaining steam

Union Leader | February 28, 2022

Company Listed: Social Media


For years, policymakers have been railing against social media companies for allegedly stoking divisions and facilitating the spread of noxious content on their sites, with little to show for it beyond distant threats of regulation.


These efforts have largely taken a single form with proposals to roll back the protections that shield technology companies from lawsuits over posts by their users, known as Section 230.

But there are signs of growing momentum for a different approach, focused instead on channeling the consumer protection powers of regulators.


It is a strategy that has shaped a slew of recent proposals aimed at cracking down on platforms that mislead users about their practices and policies, or that fail to be sufficiently transparent about their products.

Read more


Data protection bill: Social media firms fear parallel laws

FinancialExpress | February 28, 2022

Company Listed: Social Media


Social media companies such as Facebook, Twitter, Instagram, Google and others have approached the information and broadcasting (I&B) ministry citing apprehensions that they may face parallel regulations if the Data Protection Bill becomes the law in its current shape. Sources said the I&B ministry has taken up their case as it also feels that bringing intermediaries under the proposed Bill would create confusion as to who would regulate them – I&B as is the current arrangement, ministry of electronics and IT, or a newly designated regulator, Data Protection Authority.

The issue has gained attention and is being debated upon in the government as the joint committee of Parliament (JCP), in its recently submitted recommendations on Personal Data Protection Bill, 2019, has encompassed even the social media firms, referred to as intermediaries. This is despite the fact that such firms are already being governed by the Information Technology Act and an added set of rules which came into effect on May 26, 2021.

Read more

T&S Good News

Some of the good news in the T&S industry that leaders want to know

Facebook uncovers disinformation and hacking campaigns targeting Ukraine

NPR | February 28, 2022

Company Listed: Facebook Meta

Facebook parent company Meta says it has uncovered Russian efforts to undermine trust in the Ukrainian government and a separate attempt to hack Ukrainian military officials and journalists using its platform.

The two separate campaigns were both small in scale and caught in the early stages, the company said.


"There's been a lot of speculation and interest on whether there are covert influence operations targeting public debate in Ukraine and to what degree we're seeing cyber hacking groups targeting individuals in Ukraine," said Nathaniel Gleicher, Meta's head of security policy. "This is a case where we're seeing both of those things."

The first campaign involved a network of about 40 accounts, pages and groups on Facebook and Instagram, operated in Russia and Ukraine. They used fake personas, including computer-generated profile pictures, to masquerade as independent news outlets and posted claims about Ukraine being a failed state.

Read more


T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Trust and Safety Manager

Clash | Remote, OR, USA

Posted: Feb 28, 2022


Clash's mission is simple: help creators make a living doing what they love. Founded by a former creator, we're building a platform that provides fans with new ways to engage with their favorite creators with meaningful monetization tools. Since our early launch in Summer 2020, we've seen explosive growth and recently acquired the Byte app. Now, with our combined 5 million users, we cannot wait to bring our vision of a more creator-centric world to reality. We love creators and are looking to scale our team. Join us. Clash is an early stage start-up guided by experienced advisors including Alexis Ohanian (Reddit founder), Dom Hoffman (Vine founder), and backed top tier VCs including Seven Seven Six, M13 Ventures, and Plug and Play Ventures. Our team is comprised of serial entrepreneurs and passionate creators. We believe in building an inclusive community both on our platform and within our company. Clash is proudly an Equal Opportunity Employer fostering a diverse and inclusive team


Trust & Safety Specialist, Delivery Compliance

Built In | San Francisco, CA, USA

Posted: Feb 28, 2022


  • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions

  • Strong communication and writing skills with strong attention to details (ex. grammar and tone)

  • Ability to multitask, organize and work with rapidly changing priorities

  • Proficient with excel/google sheets

  • Strong knowledge of food safety best practices

  • Passion in building a food safety culture in a fast-growing company

  • Ability to make critical and sensitive issues quickly in a fast paced environment

  • Operate within a high degree of confidentiality

  • Thorough and detail-oriented


Trust and Safety Analyst

BIGO | Los Angeles, CA, USA

Posted: Feb 28, 2022


  • You can think strategically about policy development and iteration, as well as tactically about enforcement

  • Bachelor's degree and above

  • 2+ years of experience in policy, policy enforcement, or public policy, specifically regarding technology/social

  • Bonus: fluency in Chinese


Strategy & Operations Principal, Trust & Safety

Via | New York, NY, USA

Posted: Feb 28, 2022

  • Highly analytical and a good communicator

  • You can not only knock out a complex analysis, but can quickly distill key insights for various groups

  • Meticulous and vigilant, with a keen attention to detaiCollaborative and able to generate buy-in to get things done within a multi-team, multi-geography organization

  • Comfortable with analytical tools (e.g., Excel, Tableau, SQL, Python) and a willingness to further develop this skill set

  • 5+ years of work experience, likely at a high-growth startup, established tech company, consulting, legal, or financial firm

  • Hold a Bachelor’s Degree with a record of exceptional academic and professional achievement

  • Demonstrated record of entrepreneurial achievement

  • Prior experience in a trust & safety, compliance, or legal role including familiarity with industry safety best practices and experience with escalation and crisis management


Software Engineer, ML Platform, Trust and Safety

Apple | Santa Clara, CA, USA

Posted: Feb 28, 2022


  • MS or BS in Computer Science or related field

  • 3 or more years experience building large-scale distributed systems

  • Exceptional analytical and programming skills

  • Superior knowledge with at least two of the following: Spark, MapReduce, HDFS, Cassandra/NoSQL/RDBMS, Kafka, web services

  • BS IN MATH, COMPUTER SCIENCE, OR EQUIVALENT EXPERIENCE

T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.