February 25, 2022 T&S Newsletter

Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry

Facebook, Twitter highlight security steps for users in Ukraine

Reuters | February 25, 2022

Company Listed: Facebook Meta, Twitter

Facebook owner Meta Platforms Inc (FB.O) has set up a special operations center to monitor the conflict in Ukraine, and it launched a feature so users in the country can lock their social media profiles for security, a company official said in Twitter posts on Thursday.

Twitter Inc (TWTR.N) on Wednesday posted tips on how users can secure their accounts against hacking, make sure their tweets are private and deactivate their accounts. The company tweeted the safety tips in English, Russian and Ukrainian.

Both social media platforms are often used by political activists and researchers to disseminate information during times of crisis. The Russian invasion of Ukraine on Thursday also raised concerns about the spread of disinformation about the conflict on social media.

With one click, users in Ukraine can lock their profile to prevent users who are not their friends from downloading or sharing their profile picture, or seeing posts on their timeline, Nathaniel Gleicher, Facebook's head of security policy, said on Twitter.

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Facebook must protect content moderators in Kenya

Standard Media | February 24, 2022

Company Listed: Facebook Meta

A decade and a half ago, Facebook and Twitter were viewed as game changers that enhanced freedom of expression and access to information and political participation.

World events such as the Arab Spring and the recent Sudan Revolution relied on social media for online solidarity and mobilisation. However, it has since emerged that these platforms are cesspools of misinformation, online harassment, bullying, hate speech, and terrorism recruitment.

They have been linked to undermining democracies in the USA, UK, Kenya, and Nigeria, fanning genocide of Rohingya Muslims in Myanmar and fanning ethnic tension in Ethiopia.

The bullying and harassment have caused a rise in negative body image and self-esteem issues and suicide and self-harm, especially among young girls and minorities.

After many scandals, incidents, and studies regarding how social media platforms negatively affect societies, they have been pressured to deploy measures to counter problematic speech and practices in their platforms.

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TikTok is full of alleged scam artists pretending to be real advertisers

MorningBrew | February 24, 2022

Company Listed: TikTok

Sean Winterhalter wanted a treadmill. His young son and a global pandemic made it hard to get to the gym, so he was in the market for exercise equipment he could use at home.

He started noticing a TikTok ad for a seemingly discounted slim treadmill called the Treadly in November, but it wasn’t until after the holidays that he clicked on it. He made the purchase through PayPal and was swiftly sent a receipt bearing a language he didn’t recognize. He didn’t know who he paid, but he knew it wasn’t Treadly, a US-based company.

He later made a video on TikTok detailing his plight with the hashtag #didigetscammed.

“Did TikTok scam me?” he asked his viewers. Well, somebody did.

Alleged scam artists are running ads and posing as real brands on TikTok, offering ludicrous deals to swindle unsuspecting users. Alongside suspicious-looking ads for Treadly, Marketing Brew saw questionable ads for L.L. Bean, Le Creuset, Bowflex, and Wayfair.

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Computer-security researchers aim to prevent tech abuse

Cronell Chronicals | February 24, 2022

Company Listed: Social Media

Researchers at Cornell Tech have created a new approach to helping survivors of domestic abuse stop assailants from hacking into their devices and social media to surveil, harass and hurt them.

The model focuses on “continuity of care,” so clients experience a seamless relationship with one volunteer tech consultant over time, similar to a health care setting. It matches survivors with consultants who understand their needs and establish trust, offers survivors multiple ways to safely communicate with consultants, and securely stores their tech abuse history and concerns.

“Personal data management in tech abuse is a complex thing that can’t always be ‘solved’ in a single half-hour visit,” said Emily Tseng, M.S. ’19, a doctoral student and lead author on a paper about the model. “Most of the approaches that exist in tech support are limited by a one-size-fits-all protocol more akin to an emergency room than a primary care provider.”

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

UK wants to squeeze freedom of reach to take on internet trolls

TechCrunch | February 25, 2022

Company Listed: Social Media

The UK government has announced (yet) more additions to its expansive and controversial plan to regulate online content — aka the Online Safety Bill.

It says the latest package of measures to be added to the draft are intended to protect web users from anonymous trolling.

The Bill has far broader aims as a whole, comprising a sweeping content moderation regime targeted at explicitly illegal content but also ‘legal but harmful’ stuff — with a claimed focused of protecting children from a range of online harms, from cyberbullying and pro-suicide content to exposure to pornography.

Critics, meanwhile, say the legislation will kill free speech and isolate the UK, creating splinternet Britain, while also piling major legal risk and cost on doing digital business in the UK. (Unless you happen to be part of the club of ‘safety tech’ firms offering to sell services to help platforms with their compliance of course.)

In recent months, two parliamentary committees have scrutinized the draft legislation. One called for a sharper focus on illegal content, while another warned the government’s approach is both a risk to online expression and unlikely to be robust enough to address safety concerns — so it’s fair to say that ministers are under pressure to make revisions.

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A deep dive into proposed online content regulations

The Daily Star | February 25, 2022

Company Listed: Social Media

It all started when a public interest litigation was filed in the summer of 2020, alleging infringement of constitutional rights due to the government's failure to regulate content in over-the-top (OTT) media services. Subsequently, consistent with a High Court directive issued in January 2021, the Bangladesh Telecommunication Regulatory Commission (BTRC) and the Ministry of Information and Broadcasting started drafting frameworks to regulate online content. A preliminary draft of the regulation— titled Bangladesh Telecommunication Regulatory Commission Regulation for Digital, Social Media and Over-The-Top Platforms, 2021—was recently made available by the BTRC for public comment.

Broadly speaking, the draft regulation appears to have been substantially copied from India's Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Unfortunately, such cut-and-paste exercise is problematic for a number of reasons—not least because it fails to reflect on the underlying policy considerations or to account for the differences in the regulatory environment. It also pre-empts an authentic rule-making effort driven by local issues and considerations. All in all, it stands in stark contrast with the draft policy prepared by the information ministry, and vacuously incorporates such requirements as traceability, local registration and content moderation, with no safe harbour provision.

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Online Safety Bill: Allow social media users to block anonymous users and opt out of harmful content, say MPs

Inews | February 25, 2022

Company Listed: Social Media

Social media users will be given the power to block others who have failed to verify their identity and to opt out of seeing harmful content under new changes to online safety legislation.

MPs hope the new measures added to the Online Safety Bill will combat anonymous abuse on platforms including Facebook, Twitter and Instagram and give users greater control over the types of content they’re exposed to.

While the vast majority of mainstream social media networks do not currently require their users to provide evidence of a legal identity when setting up an account, forcing them to verify users’ identities will tackle the issue of anonymous abuse “at its root”, the Government claimed.

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Trump’s First Amendment lawsuit against Twitter on thin ice

Courthouse News | February 24, 2022

Company Listed: Twitter

A federal judge signaled a strong inclination Thursday to dismiss former President Donald Trump’s lawsuit against Twitter for kicking him off its platform in 2021.

U.S. District Judge James Donato told a lawyer representing the former president that while technology and law might change and evolve, “one thing that's been more or less a constant going back 20 years is that private companies like Twitter are not subject to the First Amendment.”

Trump has been permanently banned from Twitter over incendiary posts that, among other things, challenged the legitimacy of the 2020 presidential election which he lost to Joe Biden. He was also indefinitely suspended by Facebook, now called Meta, and Google-owned YouTube.

Social media platforms can moderate their services under Section 230 of the 1996 Communications Decency Act, and can remove posts that are obscene or violate their terms of services as long as they are acting in “good faith.” The law also broadly exempts internet companies from liability for content posted by users.

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T&S Good News

Some of the good news in the T&S industry that leaders want to know

Will the Metaverse Replace the Physical Office?

Future a16z | February 24,2022

Company Listed: Meta Facebook

The metaverse — the immersive, blockchain-based virtual world where most daily activities will eventually take place — is still just a concept. But it’s a concept with valuable real estate, a growing pile of trademark applications, and a firm place in mainstream culture.

In debates over which parts of life will and should move online and how that will unfold, work is often at the center of the conversation. It makes sense: Thanks to the pandemic, a substantial proportion of the US workforce now has at least some experience doing their jobs remotely. But what happens to work in a post-COVID world? Plenty of influential people, including CEOs and politicians, have thrown their support behind returning to the office, at least in some capacity. Some of the leading voices in tech, however, believe WFH is just a pitstop on the way to working in VR glasses and motion capture gloves. Bill Gates, for one, recently predicted that Zoom meetings would migrate to the metaverse within two or three years.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Senior Trust and Safety Vendor Program Manager

Patreon | Omaha, NE, USA

Posted: Feb 25, 2022

  • Skills and experience you possess: Experience working with external vendors, preferably in the Trust & Safety area

  • Experience working with Content Moderation teams

  • Proficiency with some or all of these technologies: Slack, Asana, Atlassian/Jira, Tableau, Mode

  • Alternatively, you are comfortable with rapidly learning about these and other new technologies, and can train others on how to use them

  • Proficiency in Excel and some understanding of SQL coding

Sr. Trust & Safety Operations Program Manager

Match Group | Los Angeles, CA, USA

Posted: Feb 25, 2022

  • You have at least 5 years of experience in program/project management in fast-past start-up/tech environment

  • You have unparalleled organizational and stakeholder management skills

  • You thrive in creating order from chaos and know exactly who needs to be involved to get a job done and how to inspire them to do it

  • You absorb information (complexities and all), zero in on the goal, and execute an efficient path forward

Trust & Safety, Analyst - Moderation Strategy

Indeed | Austin, TX, USA

Posted: Feb 25, 2022

  • Strong written and verbal communication skills

  • Able to deliver clear and succinct interpretations of extensive research in a manner accessible to all relevant Indeed teams

  • Technical knowledge with a proficiency in manipulating data sets in SQL or equivalent and drawing insights from data

  • For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment

  • For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required

  • To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster

Risk and Compliance Analyst, Trust and Safety

Google Inc. | Sunnyvale, CA, USA

Posted: Feb 25, 2022

  • Bachelor's degree or equivalent practical experience

  • 5 years of experience in risk, audit, governance, and/or compliance

  • Experience in risk modeling or scenario analysis in financial or government services

  • 7 years of work experience in consulting, audit, compliance, operations, or within a technical risk management discipline

  • Experience with common controls frameworks (e.g., risk assessments, regulatory review, and obligations decomposition) and translating regulatory requirements into operational realities

  • Excellent leadership, problem-solving, and attention to detail skills with experience solving problems across multiple functions and stakeholders

  • Experience in the operationalization and/or development of scalable solutions and structure within a complex environment

  • Experience in project/program management and support capabilities (e.g., interpersonal, verbal, written communication, and ability to challenge skills)

Sr Software Engineer - Commerce, Trust & Safety

Uber | San Francisco, CA, USA

Posted: Feb 25, 2022

  • PhD or equivalent in Computer Science, Engineering, Mathematics or related field OR 3-years full-time Software Engineering work experience, WHICH INCLUDES 2-years total technical software engineering experience in one or more of the following areas:

  • Programming language (e.g. C, C++, Java, Python, or Go)

  • Note the 2-years total of specialized software engineering experience may have been gained through education and full-time work experience, additional training, coursework, research, or similar (OR some combination of these)

  • The years of specialized experience are not necessarily in addition to the years of Education & full-time work experience indicated


What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.

Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).

How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at to improve your hiring chances and start doing meaningful work that helps people.