February 23, 2022 T&S Newsletter

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry

Mobolize Chosen by Google Cloud to Enable Zero Trust Security from Mobile Devices

Business Wire | Feb 22, 2022

Company Listed: Google, Moboloze

Mobolize announced it is collaborating with Google Cloud to enable zero trust security access for enterprise mobile apps from managed and unmanaged mobile devices. Mobolize’s patented, on-device Data Management Engine will integrate with Google’s BeyondCorp Enterprise to provide simple, safe and secure access to enterprise mobile apps. This integration also will leverage built-in data and threat protection from the browser, offered with BeyondCorp Enterprise.

Mobolize is an on-device data traffic expert that enables service and technology providers to deliver their security and connectivity solutions to mobile devices. The company developed its Data Management Engine to use a common code for all endpoint operating systems. As a result, it is quick to deploy and ensures continuity of partners’ solutions across endpoints. This includes Android, Chrome, iOS, Windows, macOS and Linux operating systems running on phones, tablets and laptops.

The Data Management Engine intelligently manages data traffic with a SmartVPN® and performs configurable routing and other unique features as defined by a partner’s requirements. As part of the collaboration with Google Cloud, Mobolize’s Data Management Engine will enable precision routing of data traffic to BeyondCorp Enterprise, Google’s zero trust access platform which allows enterprises to enable employees to work from anywhere and securely access applications in the cloud or on-premises.

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Trump’s Truth Social’s disastrous launch raises doubts about its long-term viability

The Washington Post | Feb 23, 2022

Company Listed: Instagram, Social Media

Former president Donald Trump, a longtime critic of how Democrats debuted, is facing a bungled website launch of his own.

His long-promised social network, Truth Social, has been almost entirely inaccessible in the first days of its grand debut because of technical glitches, a 13-hour outage and a 300,000-person waitlist.

Even Trump supporters made jokes about the early slog. Jenna Ellis, a former member of his legal team, posted to Instagram a photo showing Trump with his finger hovering over a laptop, “letting us on to Truth Social one at a time.”

The site had been heralded for months as the crown jewel of Trump’s post-presidential business ambitions, with allies pledging it would revolutionize social media and take down the mainstream social networks where Trump is banned.

But early glimpses at Truth Social suggest its offerings are almost identical to what Twitter and other sites have offered for years — except tweets are called “truths,” and retweets “retruths.” The site’s early struggles also have fueled doubts that Trump’s company will be able to handle tougher long-term challenges, such as policing for dangerous content and guarding against cyberattacks.

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Digital transformation, privacy and the 'darkside' of the Metaverse

IT Brief | Feb 22, 2022

Company Listed: Meta Facebook

According to Chris Wylie, the Cambridge Analytical whistleblower that spurred a massive overhaul of privacy practices and legislation across the globe, the answer to the above question is a resounding no. In fact, it might be best to start pumping the breaks on the metaverse now before it infiltrates our day-to-day lives, he warns.

Chris recently spoke with Cheetah Digital's CMO Richard Jones about the metaverse, marketing and the future of privacy. Notably, he questioned the long-term social impact of the metaverse on transforming our human environment.

People have largely become who they are by navigating freely through their world. It's through your experience in life, dabbling and random happenstance, that allows you to grow and develop as a person. But what happens when, all of a sudden, the environment decides to get involved – classifying you, influencing your every move, and ultimately grooming you into the ideal consumer?"

Likening the metaverse to a physical entity like a skyscraper or an aeroplane, Chris paints a picture of how digital worlds should be architected with so-called fire exits or other protections. It should have a building code of sorts, protecting its users, their privacy, and, importantly, their mental health, he says.

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To expunge his daughter’s murder from the Internet, a father created an NFT of the grisly video

The Washington Post | Feb 22, 2022

Company Listed: Social Media

It starts as a routine TV news segment: an interview with the head of the local chamber of commerce. Suddenly, a shot rings out, startling the two-person film crew. As a gunman enters off-camera, reporter Alison Parker reacts to the sound, her jaw dropping wide. A steady wave of shots roar as Parker screams. She runs, desperately, as the camera tumbles to the ground. The clip cuts: the final scene is the legs of the shooter as he advances.

The grisly 17-second clip was recorded by videographer Adam Ward on Aug. 26, 2015, as he and Parker were fatally shot by a disgruntled former colleague while reporting near Roanoke. Broadcast live, the horrifying footage quickly went viral, viewed millions of times on Facebook, YouTube and other sites. Six years later, it still gets tens of thousands of views, despite the efforts by Parker’s father, Andy, to eliminate the clips from the Internet.

Now, Andy Parker has transformed the clip of the killings into an NFT, or non-fungible token, in a complex and potentially futile bid to claim ownership over the videos — a tactic to use copyright to force Big Tech’s hand.

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Metaverse app allows kids into virtual strip clubs

BBC | Feb 23, 2022

Company Listed: Meta Facebook

A researcher posing as a 13-year-old girl witnessed grooming, sexual material, racist insults and a rape threat in the virtual-reality world.

The children's charity said it was "shocked and angry" at the findings.

Head of online child safety policy Andy Burrows added the investigation had found "a toxic combination of risks".

The BBC News researcher - using an app with a minimum age rating of 13 - visited virtual-reality rooms where avatars were simulating sex. She was shown sex toys and condoms, and approached by numerous adult men.

The metaverse is the name given to games and experiences accessed by people wearing virtual reality headsets. The technology, previously confined to gaming, could be adapted for use in many other areas - from work to play, concerts to cinema trips.

Mark Zuckerberg thinks it could be the future of the internet - so much so, he recently rebranded Facebook as Meta, with the company investing billions developing its Oculus Quest headset.

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Norris slates social media 'attacks' in sport

GP Fans | Feb 22, 2022

Company Listed: Social Media

Lando Norris has slated social media in the wake of online abuse directed at Williams driver Nicholas Latifi who received death threats following his part in the controversial season finale in Abu Dhabi.

Latifi crashed at turn 14 in the closing stages at Yas Marina, with the resultant safety car eradicating the lead Lewis Hamilton had built as he chased a record-breaking eighth world title.

With Hamilton not able to pit for fresh tyres, title rival Max Verstappen capitalised and came in for a new set of soft tyres which the Dutchman used to complete the title-winning overtake on the final lap.

Canadian Latifi became the subject of online abuse and received death threats from those who felt he had cost Hamilton the title.

In a media briefing including GPFans, McLaren driver Norris said: “First of all, it is a shame to see because it is nothing that you ever want. He deserves none of it in any way.

It’s just a shame…I think it’s not just Formula 1, it’s like it in every sport with football and whatever as well.

I think it’s something I’ve learned over the past three seasons in Formula 1 that there just seem to be those people out there who that’s what they want to do with their life.

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Tech is driving new forms of domestic abuse

UPI | Feb 22, 2022

Company Listed: Social Media

Perpetrators of domestic abuse are increasingly exploiting digital tools to coerce and control their victims. Where there is abuse in a relationship, technology will also feature in how that abuse is conducted. Police forces now expect as much, when responding to cases of domestic abuse.

Such technological abuse features everyday tools, from smart devices to online platforms and mobile phone apps. And the information on where to find them and how to use them is easily accessible online, often using a simple Google search.

To understand the extent of this problem, we conducted a wide-ranging study for the U.K. government. We reviewed 146 domestic abuse cases reported in British and international media and conducted in-depth interviews with support charity workers and front-line police officers in England.

We found that abusers often have physical access to their partners' devices and use them to monitor, harass and humiliate. Abusers can force their victims to disclose passwords, PIN codes or swipe patterns to get into their devices so they can install sypware -- all without sophisticated tech knowledge.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

Lawmakers Target Apple in Latest Big Tech Bill

InnotechToday | Feb 22, 2022

Company Listed: Apple

Apple Inc. is in Washington’s crosshairs as new legislation ramps up that would curb the revenue the tech giant collects through its App Store.

The Senate Judiciary Committee voted 20-2 this month to advance legislation that could reduce the fees Apple collects on digital app revenues. CEO Tim Cook called senators earlier this month in an effort to hinder the progress of the bill, saying that it would hurt user privacy and security.

Apple has argued that it provides a digital ecosystem that users want and that the fees it collects—up to 30% of transactions—are fair for the technology it is providing, according to the Wall Street Journal.

Lawmakers in both parties are united on the bill, using the legislation as a stepping stone to greater regulation of the tech sector. Most legislators agree that Big Tech should be reigned in, but have yet to reach a consensus on how to do so. Apple is just the latest company to be targeted in the greater debate on anti-trust laws, power in the marketplace, online privacy, and freedom of speech on social media.

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Publisher Trade Group Letter Calls Out Apple and Google App Stores in Antitrust Bills

Adweek | Feb 23,2022

Company Listed: Apple, Google

Last week, a trade group representing major publishers including The New York Times, National Public Radio, News Corp. and Associated Press wrote to leaders of the Senate Judiciary Committee advocating for two bills that would curtail the dominance of tech giants in the U.S.

The Open App Markets Act, aimed at Big Tech companies such as Google and Apple, is one of the bills, which aims to increase competition in the mobile app store market.

If the bill passes Congress, it will benefit publishers by giving them more leverage to avoid the App Store’s 30% commission,” said Paul Gallant, a policy analyst with investment banker Cowen & Co. The publishers then can directly collect payment from users rather than going through the IOS and Android’s app store and paying a commission to the tech giants.

The other piece of legislation supported by Digital Content Next (DCN), the group overseeing these bills, aims to prevent companies such as Amazon and Google from giving preferential treatment to their own products when people look for products on these platforms.

Platforms should be able to moderate their services to protect consumers, police IP theft and prevent security lapses,” reads the letter from DCN. “However, some dominant platforms have leveraged their privileged status as gatekeeper to unfairly compete in other markets.”

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Massachusetts Court Says No Expectation Of Privacy In Social Media Posts Unwittingly Shared With An Undercover Cop

TechDirt | Feb 22, 2022

Company Listed: Social Media

Law enforcement believes terms of service don't apply to investigators and actively encourages officers to create fake accounts to go sniffing around for crime. That's where the Fourth Amendment comes into play. It's one thing to passively access public posts from public accounts. It's quite another when investigators decide the only way to obtain evidence to support search or arrest warrants involves "friending" someone whose posts aren't visible to the general public.

What's public is public and the third party doctrine definitely applies: users are aware their public posts are visible to anyone using the service. But those who use some privacy settings are asking courts whether it's ok for cops to engage in warrantless surveillance of their posts just because they made the mistake of allowing a fake account into their inner circle.

Accepting a friend request is an affirmative act. And that plays a big part in court decisions finding in favor of law enforcement agencies. Getting duped isn't necessarily a constitutional violation. And it's difficult to claim you've been unlawfully surveilled by fake accounts run by cops. You know, due diligence and all that. It apparently makes no difference to courts that cops violated platforms' terms of service or engaged in subterfuge to engage in fishing expeditions for culpatory evidence.

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T&S Good News

Some of the good news in the T&S industry that leaders want to know

WhatsApp Launches 'Safety In India' Resource Hub To Create Awareness On Online Safety

Entrepreneur | February 22, 2022

Company Listed: Whatsapp

Meta-owned WhatsApp today launched a dedicated ‘Safety in India’ resource hub highlighting a host of safety measures and processes on WhatsApp that help people stay safe, smart and secure - online. The launch of the resource hub comes after WhatsApp’s week-long campaign, #TakeCharge to promote safe use of the internet.

The resource hub aims to explore several important topics around online safety, privacy and security, debunks common myths, in addition to creating awareness on how users can safeguard themselves from potential cyber scams in today’s digitally connected world.

Safety of our users is at the core of everything we do at WhatsApp and launching a dedicated ‘Safety in India’ resource hub is a way of reiterating our commitment to educating and empowering users to take control of their online safety. Over the years we have made significant product changes to help enhance user security and privacy. Besides continuous product innovations, we have also consistently invested in state-of-the-art technology, artificial intelligence, data scientists, experts, and in processes, to support user safety. We hope this resource will equip users with the information they need to safeguard their privacy and navigate the internet safely,” said Abhijit Bose, Head of India, WhatsApp, in a statement.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Data Analyst, Trust and Safety

Amazon | San Francisco, CA, USA

Posted: Feb 23, 2022

  • As an analyst at Twitch, you will be in on the ground floor with your team, shaping the way we refine operational processes, measure the efficacy of policy and provide insights about safety that influence the way Twitch products are built

  • You will determine what questions are asked, and scale analytics methods and tools to support our growing business, leading the way for high-quality, high velocity decisions for your team

  • Your role on the team is to level up the understanding and capabilities of Trust & Safety partners and guide them towards better decision making from the available data

  • In a typical week or month, you will manage data instrumentation, dashboard/report building, metrics reviews, and ad hoc analysis

  • Manage one or more safety data products end to end; guide workstreams including data pipelining, data analysis, metric definition, dashboard building and data visualization

  • Advocate for your data products by contributing to business cases that improve prioritization and identify new trends and opportunities for your space

  • Cultivate relationships with partners across operations, product, policy, and engineering to remove roadblocks, provide insight, and build projects to reduce harm to the Twitch community

Policy Analyst, Creator Experience, Trust and Safety, YouTube

YouTube | United States

Posted: Feb 23, 2022

  • Bachelor's degree or equivalent practical experience

  • 2 years of experience in policy within the technology sector and working with key policy issues affecting the internet such as advertising, free expression, and online safety

Compliance Data Analyst, Trust and Safety

Google, LLC | Sunnyvale, CA, USA

Posted: Feb 23, 2022

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communicat...Trust, Data Analyst, Compliance, Analyst, Safety, Technology

Escalations Specialist Lead, US Trust and Safety

TikTok | Los Angeles, CA, USA

Posted: Feb 23, 2022

  • 4+ years experience in online operations, policy, investigations, communications, people management, risk mitigation, or other relevant experience

  • Ability to translate user issues and escalations into system and process improvements

  • Comfortable with ambiguity and non-linear workflows

  • Highly organized with experience prioritizing multiple functions and tasks while managing work time efficiently without compromising quality

  • Basic understanding of data and the ability to identify data needs to improve processes

Feature Policy Specialist, US Trust and Safety

TikTok | Los Angeles, CA, USA

Posted: Feb 23, 2022

  • Your interest and professional expertise are grounded in experience in the industry, extra-curricular and academic interests related to internet policy, user behavior, or platform management

  • Minimum BA/BS degree

  • 3+ years of work experience in Trust & Safety, Feature policy, or brand safety roles or another relevant field

  • Experience developing a policy from start to finish (from idea to implementation)

  • Demonstrated systematic thought process regarding policy and thorough operational experience

  • Ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations

  • Deep knowledge in how policy develops in new media, technology, entertainment, or related fields

  • Strong attention to detail -- highly self-driven and results oriented

Policy Manager, Medical Misinformation, YouTube Trust and Safety

Google, LLC | San Bruno, CA, USA

Posted: Feb 23, 2022

Fast-paced, dynamic, and proactive, YouTubes Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their...Trust, Policy, Medical, Manager, Safety, Manufacturing


What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.

Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).

How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at to improve your hiring chances and start doing meaningful work that helps people.