Search

February 21, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

Subscribe to the newsletter here


T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry

As Facebook, Twitter remove far-right users, “alt-tech” houses exiled netizens

DepauliaOnline | Feb 20, 2022

Company Listed: Facebook Meta, Twitter, Youtube


When sites like Facebook, Twitter and YouTube ban users for violating their terms of service, those individuals often don’t leave social media altogether. Instead, many of these digital deportees flock to alternative sites to meet their online social demands.


Known broadly as “alt-tech,” sites like Gab, Parler and Rumble are best known as harbors for far-right netizens, providing more lax content moderation than their mainstream counterparts. To supporters of these sites, the platforms are seen as bastions of free speech in an online environment dominated by a handful of suppressive corporations. To critics, they willingly house bigotry, antisemitism and white supremacy — with Gab’s founder even openly expressing such views online.


Chand Rajendra-Nicolucci, a research fellow at the University of Massachusetts Amherst’s Initiative for Digital Public Infrastructure, notes that the Covid-19 pandemic and ensuing misinformation regarding safety protocols and vaccines created increased political and public pressure on mainstream platforms to moderate their sites’ content more aggressively. Coupled with pressure to remove content supporting or spreading misinformation about the Jan. 6 insurrection, sites like Facebook and Twitter removed heaps of predominantly right-wing users, many of whom have since found refuge in alt-tech platforms.


Read more


Whistleblower takes on Meta over climate change, Covid misinformation

Business Standard | Feb 21, 2022

Company Listed: Facebook Meta,


The nonprofit organisation that represents Facebook whistleblower Frances Haugen has filed two new complaints against Meta (formerly Facebook), accusing the social network of misleading investors about its efforts to tackle misinformation about climate change and Covid-19.


The two complaints have been filed in the US Security and Exchange Commission (SEC) complaints by Whistleblower Aid, reports The Washington Post.

The first complaint alleged the presence of readily available climate change misinformation on Facebook, making Facebook's claims that it's fighting climate denial fall flat.

It also contains internal documents detailing employees' own experiences with climate-related falsehoods on the platform.

Climate denial on Facebook has gotten even worse this year, according to a new study led by climate advocacy group Stop Funding Heat and the Real Facebook Oversight Board.

The nonprofit organisation that represents Facebook whistleblower Frances Haugen has filed two new complaints against Meta (formerly Facebook), accusing the social network of misleading investors about its efforts to tackle misinformation about climate change and Covid-19.

The two complaints have been filed in the US Security and Exchange Commission (SEC) complaints by Whistleblower Aid, reports The Washington Post.

The first complaint alleged the presence of readily available climate change misinformation on Facebook, making Facebook's claims that it's fighting climate denial fall flat.

Read more

Sir Nick Clegg suspected by ministers over leaked plans for social media rules

The Times | Feb 21, 2022

Company Listed: Facebook Meta


Ministers believe that a civil servant is leaking secret information to Sir Nick Clegg about government plans to regulate Facebook and other social media platforms.


The former deputy prime minister has been blamed for two leaks relating to the Online Safety Bill, a landmark piece of legislation that is expected to be introduced to parliament next month four years after the government began drafting it. Clegg was promoted last week to president of global affairs at Meta, the company formerly known as Facebook, where he will be responsible for “all policy matters” at the social media giant.


Read more


Twitter suspends hundreds of bot accounts used to spread pro-China propaganda during the Beijing Olympics,

DailyMail | Feb 20, 2022

Company Listed: Twitter


Twitter has suspended hundreds of suspected fake accounts that were being used to spread pro-China propaganda during the Olympics, according to reports.

The bots were scrubbed following a joint New York Times and ProPublica investigation that found 3,000 'inauthentic' accounts were likely being used to bolster the communist country's image.


Calls to boycott the Beijing-hosted games were spurred by human rights abuses of China's Uighur minority in the Xinjiang province and its lax environmental regulations.

Paid influencers and bot accounts worked to counter widespread criticisms with online posts that portrayed China as an environmental champion and technological leader.


A Twitter spokesperson confirmed to Business Insider that hundreds of accounts were suspended as a result of the probe for violating a policy that forbids 'coordinated activity that attempts to artificially influence conversations through the use of multiple accounts, fake accounts and automation.'


An investigation will determine whether the accounts were part of a state-backed effort, the spokesperson added.


Read more


Lewis Hamilton Wants Social Media Sites To Curb Online Abuse

VerveTimes | Feb 20, 2022

Company Listed: Social Media


Lewis Hamilton urged social media companies to do more to stop the spread of online abuse after fellow Formula One driver Nicholas Latifi received death threats following the season-ending Abu Dhabi Grand Prix.


Latifi crashed his Williams car with a few laps left and with Hamilton coasting toward an eighth F1 title. The incident led to a safety car, and Max Verstappen overtook the seven-time F1 champion Hamilton on the last lap to win the world title amid huge controversy.

Although blameless, Latifi was hounded online as outrage grew at how Hamilton’s title was so suddenly lost.


“Ultimately, I don’t think there’s been a huge change or shift, or enough work that’s been done by these social platforms. We still have to apply pressure for them to make changes,” Hamilton said Friday after the unveiling of Mercedes’ 2022 car. “Mental health is a real thing, and through these social platforms people are experiencing abuse.


No one deserves that and that should never be tolerated,” the 37-year-old British driver added. “(Social networks) are able to change these things and make changes, but they don’t seem to do it quick enough. So, I think we just need to continue to apply pressure.”


Read more

T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

China Issues Warning About Rising Metaverse Related Schemes

The Bloomberg Qunit | Feb 21, 2022

Company Listed: Meta Facebook


China Banking and Insurance Regulatory Commission issued a warning Friday against illegal fundraising schemes being tied to the metaverse. The admonition comes amid booming Chinese activity in the digital sector that seeks to blend virtual reality, gaming and social media. Beijing appears to have already allowed metaverse projects despite the concept’s association with gaming and cryptocurrencies


China has essentially banned cryptocurrencies and blockchain games that have tokens.

The state-owned telecommunications conglomerate China Mobile established a Metaverse Industry Committee last October, while China’s tech giants such as Tencent Holdings Ltd. and Alibaba Group Holdings Ltd. have filed trademarks related to the concept in recent months. “We may be seeing a bifurcation of metavers tech and virtual assets trading as we have already seen in the blockchain industry in China,” said Winston Ma, a New York-based managing partner of CloudTree Ventures, which invests in gaming, esports and AR/VR technologies.


The regulator does not mention nonfungible tokens (NFT) or blockchain games by name, which could be the intersection of crypto and the metaverse, it touches upon common investment concepts commonly used in these two spaces. “Some criminals tie the metaverse concepts with their projects and introduce ‘earn money while playing games’ and ‘high yields with short cycles’ concepts to lure people to invest by trading virtual currencies and assets in the games,” the regulator said, noting virtual real estate is another scheme used by fraudsters.


Read more


Apple Finds Itself Under Scrutiny in Washington’s Big Tech Clampdown

WSJ | Feb 20, 2022

Company Listed: Apple


U.S. lawmakers in both parties are expressing concern with how Apple Inc. runs its App Store, leaving the company playing defense against legislation that would loosen its grip on the profitable business.


The Senate Judiciary Committee voted 20-2 this month to advance legislation that could erode the fees Apple collects on digital app revenues. The vote came despite calls to senators by Chief Executive Tim Cook, and the company’s warnings that the bill would hurt user privacy and security.


Read more


T&S Good News

Some of the good news in the T&S industry that leaders want to know

Trump’s new social media app plans slow rollout starting Monday

ArabNews | Feb 21, 2022

Company Listed: Social Media


Donald Trump’s new social media platform “Truth Social” is planning a gradual rollout this week and should be “fully operational” by late March, potentially raising the former president’s profile more than a year after he was banned by major social media.


“This week, we will begin to roll out to people on the Apple App store,” said Devin Nunes, CEO of the Trump Media & Technology Group (TMTG), the new app’s parent company. The former Republican congressman was speaking Sunday on conservative Fox News.


“I think, by the end of March, we’re going to be fully operational — at least within the United States,” added Nunes, who resigned from the US House to lead the Trump group.


Trump has described Truth Social as an alternative to Facebook, Twitter and YouTube, all of which banned him following the assault on the US Capitol by his supporters on January 6, 2021.


Read more

T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Senior Analyst, Trust and Safety Ads

Google | New York, NY, USA

Posted: Feb 21, 2022

  • Bachelor's degree in Engineering, Mathematics, Statistics, Economics, a related technical field, or equivalent practical experience

  • 3 years of experience in data analysis, working with databases, and querying (e.g., SQL, MySQL, MapReduce, Hadoop)

  • Experience relaying communications between technical and non-technical teams


Product Specialist, Trust and Safety, YouTube

YouTube | New York, NY, USA

Posted: Feb 21, 2022

  • Bachelor's degree or equivalent practical experience

  • 4 years of experience in technology, consulting, investment banking, sales strategy, product specialist, or product marketing


Trust and Safety Team Manager

Amazon.com, Inc. | Herndon, VA, USA

Posted: Feb 20, 2022

Amazon has built a reputation for excellence with recent examples of being named 1 in customer service, 1 most trusted, and 2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies Manager, Trust, Computer Science, Safety, Technical, Customer Service, and Technology


Curriculum Manager, Trust and Safety

Google Inc. | Austin, TX, USA

Posted: Feb 20, 2022

  • Bachelor's degree or equivalent practical experience

  • 2 years of work experience designing, developing, and deploying new hire and continuous learning programs in various formats including instructor-led, web-based, and blended

  • Experience designing and developing a range of learning assets, including but not limited to courses, curriculum, job aids, facilitator guides, visualization, end-to-end programs,

Trust & Safety and Law Enforcement Team Analyst

ZOOM | Albany, NY, USA

Posted: Feb 21, 2022

  • 2+ years in law enforcement operations

  • Bachelor's Degree or equivalent required

  • Proficiency in MS Office or Google Docs

  • Strong communications skills, including ability to communicate effectively across cross-functional teams

  • Extremely organized and detail oriented with ability to manage multiple projects simultaneously, and balance legal risk and business impact in a fast-paced environment

  • Demonstrate strong work ethic, efficiency, attention to detail, meet demanding deadlines, and ability to work independently

  • Must be tech savvy and enjoy learning new technologies

T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.