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February 2, 2022 T&S Newsletter

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Companies know what you do inside your email inbox. Here’s how to block them.

The Washington Post | Feb 02, 2022

Company Listed: Google


Privacy-protective email service ProtonMail just rolled out a feature that blocks companies from tracking you inside your inbox — which many of us didn’t know was happening in the first place.


Your inbox may feel like a cloistered environment, but it’s actually just another webpage, says Bill Fitzgerald, a privacy researcher who ran the education and privacy organization FunnyMonkey. Companies can put little chunks of code inside emails that report back on whether you looked at it, as well as your location and the time of day. And unless your email provider is end-to-end encrypted, there’s nothing stopping that provider from accessing your mail, as well.


As interest in data privacy grows and we learn about the many ways our apps and browsers keep tabs on us, it’s easy to assume that what we send and receive in our email accounts stays private. But email is fertile ground for tracking, and big providers do little to stop it, experts say.


Google, for one, downloads images in emails on its own servers, its spokeswoman Jenny Thomson said. That’s typically where tracking technology hides, but Thomson wouldn’t say whether Google’s method stops trackers from gathering data on you. Outlook doesn’t block tracking technology for personal or business accounts, though it does take steps to do so in its app for Windows, according to Lynn Ayres, Microsoft’s corporate vice president of Outlook.

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Facebook owner Meta close to deal for Greek startup Accusonus: Report

Register | Feb 01, 2022

Company Listed: Facebook Meta


America's EARN IT Act attacking Section 230 is back – and once again threatening the internet, critics say

The EARN IT Act, a legislative bill intended "to encourage the tech industry to take online child sexual exploitation seriously" has been revived in the US Senate after it died in committee back in 2020.

And advocacy groups have once again decried the bill for threatening free speech and access to encryption, and for imperiling the liability protection that allows online service providers to host third-party content. In other words, the bill's reception has been much the same as it was two years ago.

US Senators Lindsey Graham (R-SC) and Richard Blumenthal (D-CT) on Tuesday reintroduced the bill [PDF] claiming that online service providers are disinterested in keeping child sexual abuse material (CSAM) off their platforms.

"Tech companies have long had ready access to low-cost, or even free tools to combat the scourge of child sexual abuse material but have failed to act," said Blumenthal in a statement. "Millions of these horrifying images go unidentified and unreported by the tech platforms that host them because there are so few consequences when these companies look the other way. That ends with the EARN IT Act."

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Germany's battle against online hate speech

The Hindu | Feb 02, 2022

Company Listed: Social Media


Regina Nagel has learned that caution must be her guiding principle on the internet. She keeps posts and comments to a minimum, and is careful about who her Facebook friends are. But all that precaution still wasn't enough. Last September, a friend shared one of her posts which ended up triggering some shocking hate speech. Nagel is a parish officer in the Catholic Church. At the same time, she is also a member of a reform movement within the Church known as the Synodal Path, which was established in response to the child abuse scandal that continues to rock the Catholic Church.

The author of the most vitriolic comment in response to Nagel's post was a right-wing Catholic who publishes under his own name online, including disparaging comments about women in pastoral capacities. He insulted Nagel personally, and in a later post employed misogynist language to refer to her appearance. "It's completely beyond the pale, of course. But I didn't let it get to me," she said. "After all, it wasn't actually a direct threat to my health and safety, as has been the case with a number of politicians." Still, two friends reported the abusive comment to Facebook. But so far nothing has been done, and the text is still there for all to read.

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NewsGuard Partners with Online Voting Company Neuvote to Protect Voters and Political Candidates From Misinformation

Yahoo.com | Feb 01, 2022

Company Listed: Social Media


New online voting and civic engagement platform helps political candidates and representatives engage with their constituents, using NewsGuard data to protect stakeholders from political misinformation.


Toronto, Ontario--(Newsfile Corp. - February 1, 2022) - NewsGuard today announced a partnership with Neuvote, in the launch of CiViK (www.civik.ca), its unique online platform that allows voters and political candidates at the municipal, provincial, and federal level to interact.

On this platform, users can ask and answer questions about policies, and promote constructive dialogue - before, during, and after elections - as well as engage citizens with their municipalities on an ongoing basis.


CiViK, which was available in Canada in beta form ahead of the 2021 Canadian federal election, will launch officially in Canada on February 14 with a U.S. expansion soon to follow. Neuvote will use NewsGuard's Reliability Ratings and Misinformation Fingerprints data to monitor and flag misinformation on the platform across Canada.

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Guiding data protection at TikTok: ‘It’s a complex, challenging role’

Silicon Republic | Feb 01, 2022

Company Listed: TikTok, Ebay, Linkedin


TikTok’s Caroline Goulding discusses navigating the evolving privacy landscape, how the tech sector needs to lead on cybersecurity, and the importance of ‘peeling back the layers’ at work.

Caroline Goulding is TikTok’s data protection officer, based at the social media company’s growing hub in Dublin.


She was previously LinkedIn’s first data protection officer and prior to that held a variety of trust and safety roles at LinkedIn and eBay.


I joined TikTok in early 2020 as the first in-house data protection officer. As well as being a member of the senior leadership team in Ireland, I also worked with colleagues to establish the office of the data protection officer for TikTok.

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Warning issued to parents against posting pictures of kids in school uniform online

Mirror.com | Jan 31, 2022

Company Listed: Social Media


When your child starts a new school year, it can be tempting to take a picture of them in their brand-new school uniform and upload it to social media to share with family and friends.

But exploitation experts in Australia have issued a stark warning to parents against posting pictures of their kids wearing their uniform as it could leave them vulnerable to predators.

The experts say that sharing details about your child's name, school, or address on social media could make them a target for child grooming, as visual clues - such as images of school uniform or taking a photo with your home in the background - can make it easier for predators to track down key personal information that can be used to identify or find kids. Following the warning from exploitation experts, the Australian Federal Police (AFP) has urged parents to make sure their privacy settings on social media are switched on, as this will ensure personal images are only viewed by people they know and trust.

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Dolly Everett's mum says kids should be forced to get a LICENCE to use social media after her daughter committed suicide following relentless online bullying

DailyMail | Jan 29, 2022

Company Listed: Social Media


The mother of a girl who committed suicide after experiencing years of online bullying has told a government inquiry young people should be forced to get a licence to use social media platforms.


Kate Everett, the mother of Dolly Everett who took her own life aged 14 in 2018 after she had endured extended cyber-bullying, made the recommendation while appearing before an inquiry currently being conducted by the House Select Committee on Social Media and Online Safety.


'We are not allowed to drive a car, we are not allowed to do so many other things in life without, you know, the appropriate education and licensing,' Mrs Everett told the inquiry. Mrs Everett and her husband Tick set up Dolly's Dream after their daughter's passing to raise awareness and improve community education on bullying and its effects on children and families.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

Tech minister questioned on influencer regulation

UK Parliament | Jan 28, 2022

Company Listed: Social Media

The need for new protections for child influencers and younger audiences is expected to be discussed. Following the previous session of the Influencer Culture inquiry with the Advertising Standards Authority and Competition and Markets Authority, MPs are likely to question whether the current regulatory system is fit for purpose in the new influencer market and whether regulators have the power to enforce their own rulings.

The Minister is also likely to be examined on how influencers should be supported on pay and employment rights. Diversity and representation among influencers are also on the agenda.

The DCMS Sub-Committee on online safety and online harms will run a separate session following on from this one, questioning the Minister on gaps in the long anticipated Online Safety Bill.

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Regulatory Woes Forces Facebook to Sell Diem Stablecoin Project to Silvergate

Fxempire | Feb 1, 2022

Company listed: meta Facebook


After years of regulatory pushbacks, Meta’s (Facebook) stablecoin project, Diem, has been shut down. Diem Association announced that it’s selling all associated assets to Silvergate for $200 million.


The crypto-focused bank also partnered with the group on the project. Notably, the Diem Association had denied reports that it was looking to shut the operations of the organization. When Meta announced that it was launching a stablecoin that people could use on its apps, many immediately kicked against the idea.


The fear was that the tech company which already exerted so much influence would become more powerful when it could issue its own money.

Although Facebook partnered with other companies to establish the Libra Association for the governance of the token, regulators and the general public remained unconvinced.


The rebranding to Diem didn’t appear to affect the general opinion about that token. Instead, some founding members of the association started leaving.

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T&S Good News

Some of the good news in the T&S industry that leaders want to know


Instagram Outlines Key Updates to Improve the In-App Experience for Visually Impaired Users

Social Media Today | Feb 02, 2022

Company Listed: Instagram

Instagram has shared a new overview of how it’s improving its systems for screen readers, in order to enable more people to experience the app in the same way, by focusing on the core elements of utility and action within the Instagram experience.

Increasing accessibility is an important focus, and it’s interesting to note how Instagram has gone about refining its display for screen readers, by simplifying its overall layout and process, helping visually impaired users move quickly through posts in the app, and get a better sense of each update.

Instagram’s accessibility team says that it’s worked to improve two core elements in its process – post-labeling and UI element grouping.

First off, on post labeling – Instagram says its current labeling system is often too complex for screen readers, as it can take time to cover each individual element.

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What Feature Should Facebook Add to Improve the User Experience?

Social Media Today | Feb 02, 2022

Company Listed: Facebook Meta


What’s one key thing that you would like to see added to Facebook?

We recently put the question to our SMT community, and we got a heap of suggestions as to how Facebook could be improved, some of which have been repeatedly suggested over time, and will likely never come about (dislike button), while others that do have some merit, and have been tested by the platform to varying degree.

Here’s a look at some the top suggestions shared, and where Facebook seemingly stands on each as present.

The most requested feature addition was, unsurprisingly, the dislike button, giving users a way to quickly signal their disapproval of a post or comment in the app.

Which, in some ways, would likely help to improve Facebook’s algorithms and user experience. Reddit, for example, has long relied on its downvote option to better prioritize the best content, but on Facebook, the concern is that it would be weaponized to bury dissenting opinions, and would generally lead to a more negative user experience.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.


Trust & Safety Ads Review Analyst

Genesis10 | Omaha, NE, USA

Posted: Feb 02, 2022

  • 2+ years of experience with Ad's review, Ads Targeting, content policy, fraud or anti-abuse operations

  • Experience of fraud trends in Digital Marketing

  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)

Manager, Trust and Safety

DoorDash | Tempe, AZ, USA

Posted: Feb 02, 2022

  • You have management experience with 3+ years of work experience in operations/support operations, adjudication, or high-volume case management

  • You can identify trends and apply product and operational countermeasures

  • You have top-notch grammar, spelling, can communicate both formally and casually using DoorDash's brand voice and tone

  • You are unafraid of change-- our growing team continuously takes on new workflows and responsibilities

  • You are responsible and reliable-- you independently track your progress towards goals, and will ask for help or communicate upwards if you run into any problems

Project Manager, Trust & Safety

Meta | Sunnyvale, CA, USA

Posted: Feb 01, 2022

  • 5+ years of relevant experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team12

  • Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams

  • Self-starting, intellectually curious and creative individual

Senior Software Engineer - Commerce, Trust & Safety

Uber | San Francisco, CA, USA

Posted: Feb 01, 2022

  • PhD or equivalent in Computer Science, Engineering, Mathematics or related field OR 3-years Full time Software Engineering work experience, WHICH INCLUDES 2-years total technical software engineering experience in one or more of the following areas:

  • Programming language (eg C, C++, Java, Python, or Go)

  • Note the 2-years total of specialized software engineering experience may have been gained through education and Full time work experience, additional training, coursework, research, or similar (OR some combination of these)

  • The years of specialized experience are not necessarily in addition to the years of Education & Full time work experience indicated

Manager, Market Responsibility Specialists, Trust and Safety Lead

Youtube | San Bruno, CA, USA

Posted: Feb 02, 2022

  • Bachelors degree or equivalent practical experience

  • 10 years of experience working on a team

  • Experience in project management and leading cross-functional, global projects

  • 7 years of experience in content moderation, social media community guidelines analysis, or evaluating policy and making enforcement decisions

  • Experience working with product management and engineers to drive progress on key programs

  • Ability to build relationships with cross-functional partners

T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.