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February 16, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


No Ifs, Farts or Butts—Meta Bans Bidet Company Tushy’s Bathroom Humor Ads

Adweek | Feb 15, 2022

Company Listed: Meta Facebook


Who doesn’t love a clean butt? That was the premise behind bidet company Tushy’s Valentine’s Day social campaign on Facebook and Instagram, which was trying to pedal its toilet paper alternatives as a Valentine’s Day gift, complete with the cheeky promo code “Ifartyou.”


Meta’s answer, in the parlance of the Internet: No <3.

Tushy, which does its advertising in-house, found itself scrambling on Feb. 3 after Meta rejected its paid media for including the words “butt” and “fart.” While the company was able to find workarounds, Tushy’s CMO Jess Khourie said click-through rates on this campaign were down 33% from the company’s typical rate during promotion periods, having a negative impact on the company’s bottom line.


“Butts are literally why bidets exist,” said Khourie. “If I’m going to be able to communicate to people across the country and help educate them on this experience … I need to be able to use the word butt and speak to them like an adult.”


Meta has been contacted for comment and we will update this piece with its response.

Of course, this isn’t the first time that Meta’s content moderation


Read more


Twitter Expands Beta for Safety Mode Autoblocking Feature

Cnet | Feb 15, 2022

Company Listed: Twitter


Twitter is greatly expanding the size of the beta for its Safety Mode feature, which aims to limit "unwelcome interactions" in your feed.


Previously available only to a small feedback group, the feature will now be available to about 50% of users in the US, UK, Canada, Australia, Ireland and New Zealand, Twitter said Tuesday. The feature, which launched in limited beta in September, imposes a seven-day block on accounts that use what Twitter calls potentially harmful language, including insults or repeated replies and mentions.


The beta's expansion is intended to help "collect more insights on how Safety Mode is working and explore ways to incorporate additional improvements," Twitter said.


Twitter, which has about 217 million active daily users, has long been under pressure to do more to combat harassment. The social media platform has been criticized for being a "toxic place," especially for women. A study by Amnesty International and Element AI in 2018 found that female journalists and politicians received "abusive" or "problematic" tweets every 30 seconds on average.


Twitter also said it's introducing a companion feature called Proactive Safety Mode prompts that it says will help reduce the burden on users in identifying harmful interactions.


Read more


Telegram: Where women's nudes are shared without consent

BBC News | Feb 15, 2022

Company Listed: Telegarm


In the split second Sara found out a nude photo of her had been leaked and shared on Telegram, her life changed. Her Instagram and Facebook profiles had been added, and her phone number included. Suddenly she was being contacted by unknown men asking for more pictures.


"They made me feel like I was a prostitute because [they believed] I'd shared intimate pictures of myself. It meant I had no value as a woman," she says.


Sara, not her real name, had shared the photo with one person, but it had ended up in a Telegram group with 18,000 followers, many from her neighbourhood in Havana, Cuba. She now fears strangers in the street may have seen her naked. "I didn't want to go out, I didn't want to have any contact with my friends. The truth is that I suffered a lot."


She's not alone. After months of investigating Telegram, we found large groups and channels sharing thousands of secretly filmed, stolen or leaked images of women in at least 20 countries. And there's little evidence the platform is tackling this problem.


She's from Azerbaijan, but says she has been forced to leave her homeland. In 2021, a video of her having sex with her husband was sent to her family, and then posted in a Telegram group.


"My mum started crying and told me: 'There's a video, it was sent to me'," she says. "I was devastated, absolutely devastated."


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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


European Regulators Urged to Force Big Tech to Increase Capex Contribution

Eetimes | Feb 15, 2022

Company Listed: Social Media, Vodafone


Flogging a dead horse’ is the unfortunate expression that came to mind when I read in this Monday’s Financial Times that some of Europe’s largest network operators have appealed to the European Union to help increase their return on the vast investments they have made over the past few years.


They complain that their networks are being hijacked by Big Tech firms, notably the streaming giants such as Netflix as well as the huge cloud operators such as Amazon, Microsoft, and Google, who get access to their networks yet pay no compensation for the capacity eaten up by their services.


Neither, the executives stress, do they contribute sufficiently for the maintenance of the fixed and mobile networks that are crucial to being able to deliver —upstream and downstream— video, content, and cloud services.


The four CEOs —Nick Read of Vodafone, José Maria Álvarez-Pallete of Telefonica, Tim Höttges of Deutsche Telekom, and Stéphane Richard, the outgoing chairman and CEO of Orange— argue that the investment burden needs to be shared “in a more proportionate way” and is simply not sustainable. One of the statistics they highlight is that currently, video streaming, gaming and all types of social media, originated by just a few digital content platforms, account for some 70% of all traffic running on their networks.


Read more


Ohio Bills Address Private Lawsuits Against Big Tech

GovTech | Feb 15, 2022

Company Listed: Social Media

Legislation backed by Ohio Republicans billed as an “anti-discrimination” measure would allow state residents to sue social media platforms that delete or bury posts and content.

Federal law prohibits users from suing social media companies over content removal, which tech companies have said is necessary to operate reasonably, and House Bill 441 would create a mechanism for private lawsuits.


Critics of HB 441 have said that social media platforms also have First Amendment rights and can choose what content is allowed on their platforms.


If Ohio’s bill passed, critics say that social media platforms would be penalized for removing harmful content such as pornography, extremist recruitment, medical misinformation, foreign propaganda and bullying.


Courts have blocked similar bills in Florida and Texas, and HB 441 would have the same outcome, they said.

While lawmakers consider that measure, another pending bill does the opposite. House Bill 376, known as the Ohio Personal Privacy Act, passed out of the Ohio House Government Oversight Committee on Wednesday and could be on the House floor in the coming days.


Read more


California bills aim at social media, medical disinformation

ABC News | Feb 16, 2022

Company Listed: Social Media


Two California Democratic lawmakers took separate aim Tuesday at pandemic disinformation they argue receives a broad audience and misplaced credibility through social media platforms — rejecting concerns that their legislation might carry free speech or business privacy considerations.


Sen. Richard Pan's proposal, which still is being finalized, would require online platforms like Facebook to publicly disclose how their algorithms work and how they promote user content, including which data sets are used and how they rank the prominence of user posts.

The platforms would also be required to confidentially share more detailed information with researchers, with the goal of creating more responsible algorithms.


Assemblyman Evan Low said his bill would label doctors' promoting of misinformation or disinformation about COVID-19 to the public as unprofessional conduct that could draw disciplinary action from the California Medical Board. Disinformation is generally considered to be intentional or deliberate falsehoods, while misinformation can be inadvertent.


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T&S Good News

Some of the good news in the T&S industry that leaders want to know

Twitter Has Started Blocking Porn in Germany

Wired.com | Feb 15, 2022

Company Listed: Twitter


TWITTER HAS BEEN blocking the profiles of adult content creators in Germany since late 2020, with at least 60 accounts affected to date. The move comes in response to a series of legal orders by German regulators that have ruled that online pornography should not be visible to children and must be hidden behind age-verification systems. The nationwide block of certain profiles in Germany is a rare example of a major social media platform bowing to regulatory pressure to make it harder for children to view porn online.


Anyone trying to view one of the blocked accounts in Germany sees a message saying it has been “withheld” in Germany “in response to a legal demand.” The exact number of accounts blocked in this way is unknown. One pornographic account displaying this message has more than 700,000 followers. As Twitter doesn’t have an age-verification system in place, it has responded to legal demands by outright blocking the accounts for anyone in Germany. Under German law, regulators say, Twitter accounts posting pornographic content should not be accessible as there are no age-checks in place to make sure that people viewing them are over the age of 18.


Read more

T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Trust and Safety Team Manager

Amazon Web Services (AWS) | Seattle, WA, USA

Posted: Feb 15, 2022

  • 2+ year’s previous leadership experience in a supervisor or manager type role, preferably in contact center operations

  • Demonstrated history of progressive performance management of a team of 8-10 employees

  • Proven experience with Web Technologies and the Internet (preferably website hosting or building)

  • 1+ year experience in a fast paced Customer Contact Center or IT Help Desk environment working within trouble ticketing/tracking systems

Senior Trust and Safety Engineer

myGwork | New Braunfels, TX, USA

Posted: Feb 15, 2022

  • You earned a Bachelor's Degree in Computer Science, Computer Engineering, or related field

  • Minimum 7+ years of software development experience

  • You work with Java, Spring Boot, and Spring MVC

  • You hold in-depth experience with algorithms, data structures, and performance optimization techniques

Machine Learning Engineer Trust And Safety Jobs

Apple | Austin, TX, USA

Posted: Feb 16, 2022

  • Excellent social, written, and verbal communication skills

  • Curiosity, passion for learning, high personal integrity, and a dedication to improving the Apple customer experience

  • Established programming skills in Scala, Java, Python, or similar language

  • Working knowledge of machine learning algorithms including classifiers, clustering algorithms, or anomaly detection

  • Experience with end-to-end ownership of projects (including academic projects) and confidence to make key decisions independently

  • 2-4 years industry experience after graduation, or multiple industry internships

  • Experience with SQL, Spark, or Hive

  • Experience working on distributed systems

  • Software development experience in industry, especially with source code management tools like git

  • Experience with iOS development (e.g. Obj-C, Swift, C++)

Project Manager, WhatsApp Trust & Safety

Meta | Honolulu, HI, USA

Posted: Feb 16, 2022

  • Be a Safety subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits**Minimum Qualifications:** Minimum Qualifications:10. 3+ years of work experience in role involving strategic/analytical initiatives (operations, project management, Quality, Process Optimization experience)11

  • Experience operating in and delivering results in an ambiguous environment12

  • Experience with strategically, analytically and creatively evaluating and solving problems13

  • Experience building connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environment14

  • Self-starter, intellectually curious and creative individual knowledge operating in ambiguity**Industry:*

Trust and Safety Analyst II

Credit Karma | Charlotte, NC, USA

Posted: Feb 16, 2022

  • Banking services provided by MVB Bank, Inc., Member FDICThe qualified candidate should be able to understand and navigate high levels of ambiguity, be data-driven, and handle multiple projects simultaneously

  • This role is perfect for someone who is passionate about identifying functional and technical alternatives to solve business problems, and proposes business processes and procedure modifications as needed

  • Deep knowledge of fraud drivers and processes

  • Solid (verbal and written) communication and interpersonal skills

  • Experience with Salesforce Service Cloud, BigQuery, Financial systems and Reports

  • Experience researching data issues involving large volumes of data stored in various systems

  • Familiarity with SQL and some applications


T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.