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February 10, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.

Spotify chief content officer calls Joe Rogan events a 'learning experience'

Reuters | February 9, 2022

Company Listed: Spotify

Spotify's (SPOT.N) chief content officer Dawn Ostroff told advertisers at a conference on Wednesday that the backlash around popular U.S. podcaster Joe Rogan's podcast had been a "real learning experience" for the streaming service.

We do feel that we have a responsibility to support creator expression, but also balance that creator expression with safety for our users and for our advertisers," said Ostroff, who has been a key driver in Spotify's work to turn the platform into a top podcast hub, speaking at an Interactive Advertising Bureau annual conference in New York.

The streaming giant has been under fire after Rogan, who signed a $100-million deal with Spotify in 2020, aired controversial COVID-19 views on his show and drew protests from artists Neil Young, Joni Mitchell and India Arie. Young said Spotify had "become the home of life-threatening COVID misinformation.

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As DHS issues security warning, Trump throws fuel on fire

MSNBC | Feb 9, 2022

Company Listed: Social Media

For many Americans, Donald Trump’s conspiratorial lies about his 2020 defeat have become a nuisance, creating an annoying background noise to our daily public life. But as we’ve discussed, for those responsible for monitoring domestic security threats, the Republican’s nonsense is more menacing.

Politico reported last summer, for example, on “concerns” at the Department of Homeland Security about Trump’s election conspiracy theories. CNN reported soon after that Justice Department officials also concluded that the former president’s delusional claims increased the risk of political violence from his most rabid followers.

NBC News reported in August that the Department of Homeland Security issued a bulletin to local police departments, warning that false claims of voter fraud in the 2020 election were “fueling calls for violence on social media.”

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Instagram page showing photos of students in bathroom removed, but similar accounts remain

News4jax | Feb 09, 2022

Company Listed: Instagram

Days after News4JAX reported about an Instagram page labeled as coming from Darnell-Cookman School of the Medical Arts that included photos of students using the bathroom, the page’s content was removed from the social media platform.

A spokesperson for Duval County Public Schools said it had not been aware of the page until contacted by News4JAX and that staff immediately filed a report against the page, encouraging other parents to do the same.

School leadership has been notified and we have reported this account to Instagram,” the DCPS spokesperson said. “It is critical that individuals immediately report concerning social media content to the appropriate platform directly so the issue can be addressed.”

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How ShotSpotter fights criticism and leverages federal cash to win police contracts

NBC News | Feb 10, 2022

Company Listed: Shotspotter

One morning in late August, John Johnson, a prosecutor in Pulaski County, Arkansas, opened an urgent email from the CEO of ShotSpotter, a company that makes gunshot detection devices.

In the 1,200-word letter, sent to law enforcement agencies around the country, CEO Ralph Clark offered a detailed response to an article by The Associated Press that asserted ShotSpotter technology was flawed. The company uses acoustic sensors placed on buildings and lampposts to identify gunshots and determine where the trigger was pulled, to help police respond faster to gunfire; critics have questioned the technology’s effectiveness. Clark ended with a plea to the company’s clients, including dozens of police commanders and prosecutors, to join its public relations offensive.

“We would be grateful if you could start to engage with the media now about the positive impact it has made in your city or town, whether through interviews, bylined pieces or social media posts,” he wrote.

But Johnson, the chief deputy for Arkansas’ Sixth Judicial District Office of the Prosecuting Attorney, hadn’t seen much proof that ShotSpotter was helping the problem in Little Rock, which was suffering from one of its worst years of gun violence. He thought the money Little Rock was paying the company — about $143,000 a year to lease gunshot detection devices covering a 2-square-mile section of the city, backed by a federal grant — would get better results if it was used on a more proven technology.

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Staying safe on the internet requires greater awareness, education

ArabianBusiness | Feb 10, 2022

Company Listed: Social Media

A global initiative that focuses on making the Internet a safer and better place for all.

In the digital age, the Internet plays a critical role in keeping people connected, spreading information, boosting collaborations and enabling business success. However, while it undoubtedly brings a plethora of benefits for organisations and individuals alike, the Internet is also often misused to exploit vulnerable users.

Each year, cybersecurity concerns continue to increase. In fact, 2.57 million phishing attacks were detected across the Middle East over the past year.

As the world marks Safer Internet Day, cybersecurity experts are urging everyone to take steps to protect themselves against online risks. Safer Internet Day presents the perfect opportunity to raise awareness among Internet users about the myriad of threats they face today,” said Vishal Pala – Senior Sales Engineer, Barracuda Networks. “Today, individuals transact, communicate, share private and sensitive information via web channels and in doing so, and implicitly trust the services they utilise. As our lives have become increasingly digitally dependent, our risk exposure also continues to grow.

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T&S Good News

Some of the good news in the T&S industry that leaders want to know


TikTok partners with Zindagi Trust to create digital safety awareness

GeoTv | Feb 10, 2022

Company Listed: TikTok

TikTok, the leading short-form video platform, has signed a Memorandum of Understanding (MoU) with Zindagi Trust for an awareness campaign around safe usage of the internet.

This partnership was announced on Safer Internet Day which is celebrated globally on February 8 every year.

Through this partnership, a series of workshops will be conducted for students, parents and teachers at government schools that have been adopted by Zindagi Trust.

Thousands of young internet users will be able to learn about best practices of internet usage and how they can become responsible digital citizens and cultivate a safe online community across the nation. indagi Trust will also use its official TikTok account to publish informative videos to create public awareness about online safety. In addition to this, training sessions will be held where students will learn about creating safe and appropriate content in accordance with TikTok's Community Guidelines that can be shared with a wider audience on the platform.

TikTok's Head of Government Relations and Public Policy — Middle East, Turkey, Africa and Pakistan (METAP) — Farah Tukan said: “It is a pleasure for us to collaborate with Zindagi Trust – a prestigious non-governmental organisation that promises wellbeing and empowerment of the masses while protecting the ever-growing community of internet users in Pakistan."

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.


Director - Trust & Safety Communications

Match Group | New York, NY, USA

Posted: Feb 10, 2022

  • You have at least 8 years of experience in a communications-related role in tech, policy, consumer or NGO sectors

  • You are passionate about the impact of Match Group’s portfolio and deliberately empathetic in your approach to communications

  • You have a proven ability to maintain composure while navigating complex issues with multiple inputs in a fast-paced environment

  • You have strong organizational, project management, and critical thinking skills

  • You have a strong roster of relationships with media and a curiosity to build relationships with new contacts and can do it with great ease

Trust & Safety Investigator I- Legal Support

Cloudflare | Austin, TX, USA

Posted: Feb 10, 2022

  • You’ve interacted with law enforcement individuals and agencies

  • Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor You have excellent written and verbal communication skills You have a strong anti-abuse and/or support escalation background Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks Bonus points Experience with the legal considerations related to hosted material (notice & takedown)

  • Familiarity with DMCA (Digital Millennium Copyright Act), copyright, and trademark issues

  • Experience in compliance, sanctions, and similar regulatory regimes

Head of Trust & Safety Operations Planning

TikTok | Mountain View, CA, USA

Posted: Feb 10, 2022

  • You come with 7+ years of work experience in safety-relevant operations, one of the following: information security investigations, security and threat analysis, identity and access management, policy enforcement.

  • You possess 5+ years of management experience.

  • You have excellent analytical and problem-solving skills with the capability to process a high amount of data to drive business strategies and decisions.

  • You come with solid process optimization experience

  • Deep-dive into regional issues and conduct necessary regional experiments and investigations to localize and optimize management improvement plans and procedures.

  • You possess exceptional leadership, influencing, communication, interpersonal, and teamwork skills

Remote Trust and Safety Senior Backend Developer

VirtualVocations | United States

Posted: Feb 10, 2022

  • Experience with microservices, REST and API

  • Experience with relational and non-relational databases

  • Proficient in container orchestration Kubernetes/Mesos

  • Expert in distributed computing deployed to AWS, GCP or Azure

  • Expert in Golang or another strongly typed language

Project Manager, WhatsApp Trust & Safety

WhatsApp | United States

Posted: Feb 10, 2022

Minimum Qualifications:3+ years of work experience in role involving strategic/analytical initiatives (operations, project management, Quality, Process Optimization experience)Experience operating in and delivering results in an ambiguous environment Experience with strategically, analytically and creatively evaluating and solving problems Experience building connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environment Self-starter, intellectually curious and creative individual knowledge operating in ambiguity



T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.