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February 1, 2022 T&S Newsletter

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Facebook’s cryptocurrency failure came after internal conflict and regulatory pushback

The Seattle Times | Jan 31, 2022

Company Listed: Facebook meta


A popular mantra in Silicon Valley is “fail fast.” It took Facebook less than three years to fail in its high-profile cryptocurrency project.

Facebook’s shuttering of the project, which would have created a way for users to pay for things and send each other money that wouldn’t need to go through the regular financial system, came in response to internal clashes over its direction and sustained opposition in Washington, according to four people familiar with the effort who spoke on the condition of anonymity to describe sensitive matters.


The company has had previous failures and product shutdowns, most notably an effort to build a smartphone a decade ago. But the decision to fold the project called Diem is the first that appears to relate directly to regulatory pushback, suggesting that bringing future products to market in heavily regulated spaces will be an uphill battle, the people said. That could complicate Facebook’s plans for its virtual reality metaverse.


“All of this scrutiny has an effect,” said Luther Lowe, senior vice president of public policy at Yelp and a longtime proponent of tougher antitrust policing of the biggest tech companies. “That’s a really important thing to keep an eye on right now because we’re on the verge of a new paradigm.”

Read more


The metaverse could be ripe for crime, child abuse, and misinformation without regulation

Fortune | Jan 31, 2022

Company Listed: Facebook Meta

Meta Platforms, formerly Facebook, may be restructuring its company and hiring thousands for newfound augmented and virtual reality roles, but there’s not even a universal definition for what a metaverse is yet—let alone a synchronous set of ground rules.

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This is creating more loneliness’: The metaverse could be a serious problem for kids, experts say

CNBC | Jan 31, 2022

Company Listed: Meta

If there’s one thing that tech companies, retailers, content creators and investors can agree on, it’s this: There’s plenty of money to be made from the metaverse.


But as CEOs try to elbow past their rivals to gain a foothold in the still nascent digital space, some psychologists and mental health experts say the race to turn a profit is taking attention away from a crucial question: Will the metaverse be a safe place, especially for kids and teens?


The answer isn’t encouraging. Recent research has shown myriad negative effects of social media on the psyches of children and adolescents, from the prevalence of bullying and harassment to self-esteem and body image issues. Those same pitfalls could be just as prevalent — if not worse — in the wide-open metaverse, with its series of vast virtual worlds intended for both work and play.


But if tech companies take those concerns seriously from the beginning, and build solutions into their metaverse products, they could actually benefit children’s mental health, some experts say.

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Texas governor claims Mexican drug cartels use TikTok to recruit smugglers

Metro.UK | Jan 31, 2022

Company Listed: TikTok


An American Governor condemned TikTok, claiming Mexcan drug cartels use the platform to recruit smugglers from the United States.

Last week, The Governor of Texas, Greg Abbott, alleged TikTok was promoting human trafficking in Texas and criticised the Biden administration’s response.


‘Cartels in Mexico are using TikTok to advertise, to recruit smugglers in Texas, in San Antonio, Houston, and other cities in Texas and maybe some other states, to advertise for smugglers, for pay, for them to smuggle people here in Texas, which would include victims of human trafficking,’ said Abbott.


‘TikTok should be ashamed, condemned, and have a legal action brought against it for promoting human trafficking in Texas and the United States of America,’ said Abbott in the briefing.

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How Kazakhstan’s control of information can turn into a regime weakness

OpenGlobalRights | Feb 01, 2022

Company Listed: Social Media


When protesters took to the streets of Kazakhstan, the Central-Asian country’s government did not shy away from turning off the internet, throwing the nation into an information vacuum. This extensive and arbitrary control of information could come at a high cost, triggering a negative spiral effect where restrictions fuel discontent and result in even more repression.


In early January 2022, mass protests erupted in Kazakhstan after the government lifted a price cap on fuel, setting off a sudden and steep increase in the cost of liquefied petroleum gas. Crowds first filled the streets in the oil-producing city of Zhanaozen but demonstrations quickly spilled across the country.


The protests reflected popular discontent at the government and former President Nursultan Nazarbayev, who led Kazakhstan autocratically for three decades. Despite formally stepping down in 2019, Nazarbayev preserved a significant influence as the country’s ‘Leader of the Nation’ and chairman of the National Security Council.


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Social media firms ‘should be fined if they don't prevent repeated abuse online'

IrishNews | Feb 01, 2022

Company Listed: Social Media


Social media companies should face fines if they cannot demonstrate that they are stopping people banned from their platforms for abusive behaviour from setting up new accounts, a report from MPs has said.

The House of Commons Petitions Committee has called for the Government to strengthen its draft Online Safety Bill to better tackle abusive behaviour.


As well as fines for those companies which fail to stop repeat offenders returning to sites, the Committee’s report recommends that platforms should be required to give users the option to link their account to a verified form of ID on a voluntary basis.


It also calls for the Government to re-examine whether the police and prosecutors have the resources they need to effectively investigate and enforce the law on online abuse, including the powers needed to trace those who post anonymously.


The Government’s planned Online Safety Bill proposes introducing substantial regulation around social media and other internet platforms, including blocks on sites, fines and even criminal liability for senior managers at firms who fail to protect users from harm and abuse online.


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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


New Twitter safety rules banning non-consensual imagery branded 'a declaration of war against photojournalists'

The Arts Newspaper | Jan 31, 2022

Company Listed: Twitter


Members of the street photography community have reacted with concern at new rules published by Twitter that aim to stop malicious users from doxxing victims by declaring images will now only be publishable with the subject's consent.


Twitter does not make direct reference to doxxing—an internet term for publishing private information in an attempt to intimidate another person. Yet the changes in Twitter’s private information policy came soon after several ‘sedition hunters’—left-wing activists who investigated and published publicly available images of suspected Capitol insurrectionists —found they had been locked out of or suspended from their Twitter accounts. The announcement also came just one day after the surprise resignation of co-founder Jack Dorsey.

In a post published by the Twitter Safety team, the social media company states: "Sharing personal media, such as images or videos, can potentially violate a person’s privacy, and may lead to emotional or physical harm."

The new privacy rules are not blanket enforced. Instead, they allow a path of recourse for users whose image are published on the platform without their consent. Now, such users can contact Twitter and alert them to an image. After an assessment by moderators, Twitter have pledged to then delete the image from the platform.

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The Online Safety Bill’s noble objectives won’t save it from disastrous outcomes

CityAM | Feb 01, 2022

Company Listed: Social Media


For months, technology experts and digital rights advocates have voiced concerns about the Online Safety Bill — namely, that the bill in its current form will not be able to curtail harmful content, as the Royal Society recently claimed. The conversation is finally starting to shift in their favour. Last month, the House of Commons Digital Culture, Media and Sport Committee came to the same conclusion and called upon the government to address “urgent concerns” with the legislation.


It is becoming evident that the Online Safety Bill is an ill-fitted remedy for online harms. Though the reports support modified legislation, it is worth considering whether any iteration of the bill can rid social media of misinformation and discourage the bad actors who spread it.


The widely anticipated draft Online Safety Bill was published in May 2021, with the goal of creating a “new regulatory framework to tackle harmful content online.” The proposal would establish a legal duty of care for online platforms meaning they must address both illegal and “legal but harmful” posts, lest they incur steep fines.

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Liberals to introduce bill forcing digital giants share revenue with Canadian news publishers 'in coming days'

CalgaryHerald | Feb 01, 2022

Company Listed: Social Media


The Liberal government is preparing to reboot its controversial broadcasting bill, the “online streaming act,” which it unsuccessfully attempted to pass last Parliament as Bill C-10, even as it plans within days to table legislation to force big social media platforms like Facebook and Google to share revenue with news publishers.


Liberal government House Leader Mark Holland told reporters Monday that a bill for the streaming act, which would subject internet companies to government regulation much as broadcasters are, will be “presented very soon.” When asked about the news-compensation legislation, Holland said that “you should expect to see this bill in the coming days.”

The mandate letter for Heritage Minister Pablo Rodriguez, released in December, directs him to “introduce legislation to require digital platforms that generate revenues from the publication of news content to share a portion of their revenues with Canadian news outlets.”

The letter said the legislation should follow the Australian approach, which imposes bargaining rules for publishers and online platforms. The bill’s biggest targets are Meta, the parent company of Facebook, and Google. Both companies strongly opposed the Australian law when it was introduced.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.


Senior Director of Product, Trust & Safety – Remote

Upwork | California City, CA, USA

Posted: Feb 01, 2022

  • Extensive experience leading and growing Product Management teams, building vision and roadmap, setting and achieving aggressive goals, and working seamlessly with design, analytics, marketing and operations

  • Empathy for customers and experience delivering features and updates that surprise and delight customers while still deterring malicious or low-quality actions

  • Strong communication abilities, and experience working with and presenting to executives both internally and externally


Trust and Safety Content Policy Manager

Niantic, Inc. | San Francisco, CA, USA

Posted: Feb 01, 2022

  • Master's Degree from an accredited institution or higher

  • Experience in content moderation operations, both in crafting and carrying out policies

  • Ideally, expertise in one sub-areas of content policy, such as hate speech, CVE, child safety, etc

  • Motivated by Niantic's goal of using technology to get people outside into the physical world to experience real world social interaction

  • Strong critical thinking and problem solving ability to effectively analyze data, regulatory requirements, and product limitations

  • Previous experience building and scaling an integrity, user-facing support or services function within a tech company

Director, Trust & Safety and Rapid Response Communications

Doordash | San Francisco, CA, USA

Posted: Feb 01, 2022

  • You have 10+ years of relevant communication, public relations, and crisis management experience, with expertise engaging media directly

  • You have deep experience developing and executing strategic and crisis communications programs and navigating sensitive and high-stakes issues, guiding the business to a resolution

  • You understand the role that communications plays in helping advance policy and business priorities at the international, national, and local levels

  • You excel at making room at the table and creating positive and collaborative environments for both internal and external agencies and teammates

  • You've demonstrated senior leadership executing crisis communications plans in a complex organization with varied priorities and stakeholders

Senior Manager, Trust & Safety Strategy & Operations

Etsy, Inc. | Brooklyn, NY, USA

Posted: Feb 01, 2022

Qualifications About You Ideally you'll bring:* 5+ years' experience with 1+ years in an operational role within a scaled organization, dedicated to creative, thoughtful problem solving and owning operations projects* The ability to work independently to define and contain complex problems, prioritize effectively, and quickly deliver value-add recommendations* Experience inspiring change, crafting solutions, and driving processes that enable smooth execution, continuous improvement, and minimal waste* Ability to maintain order, focus and calm in times of ambiguity and changing priorities* Curious, scrappy, roll-up-your-sleeves mentality; always willing to get the work done* Excellent verbal and written communication skills with proven ability to distill complex information and interact with global, cross-functional partners* Experience working in strategy, with a marketplace business model, and/or in Trust & Safety is a plus* A trust in and commitment to Etsy's vision, mission and values Additional Information What's NextIf you're interested in joining the team at Etsy, please send a cover letter and resume telling us why you'd be right for the position.


Organizational Culture Partner - Trust & Safety – Austin

TikTok | Austin, TX, USA

Posted: Feb 01, 2022

  • Minimum 5 years experience within internal communications /HR

  • A portfolio of writing samples and communications campaigns

  • Demonstrated experience leading organizational change

  • Experience or strong interest in being within a fast-paced global company or start-up

  • Ability to simultaneously manage multiple projects and initiative


T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.