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August 25, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Facebook reveals cause of bizarre celebrity spam glitch


NY Post | August 24, 2022

Company Listed: Facebook


Facebook experienced an odd glitch Wednesday morning that caused some users to see an abnormally large number of celebrity-related posts in their content feeds.


Screenshots circulating on Twitter indicated that affected users’ feeds were bombarded with posts replying to celebrity fan pages and other accounts related to public figures. The posts ranged from text replies to photos and weird memes.

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Twitter insists spam accounts fewer than 5% in response to SEC


NY Post | August 24, 2022

Company Listed: Twitter


Twitter has reiterated that spam accounts on its platform represent fewer than 5% of its total users, in response to the Securities and Exchange Commission’s letter in June seeking details on its methodology.


“Twitter believes that it already adequately discloses the methodology that it uses in calculating these figures,” the company said in a letter dated June 22 to the regulator, according to its filing on Wednesday.

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Hope not hate: most social media posts on Lionesses positive, study shows


The Guardian | August 24, 2022

Company Listed: Social Media


The vast majority of social media posts directed at England women’s triumphant Euro 2022 football players across a three-month period were positive, research has found.


The study of 78,141 posts on Twitter, Reddit and the imageboard website 4chan identified more than 50,000 positive posts – roughly one “hate” post for every 125 “hope” ones.

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Twitter declined to remove sex video exploiting minors, according to lawsuit supported by powerful watchdog groups


San Francisco Examiner | August 24, 2022

Company Listed: Twitter


Child-safety advocates are blasting Twitter and lining up to support a lawsuit that alleges the social network declined to remove videos depicting the sexual exploitation of minors despite pleas from a victim and his family.


“It’s child sexual abuse material. He was 13 years old and being extorted. What the hell is Twitter doing?” asked Hany Farid, a professor at the School of Information at UC Berkeley.

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West Bromwich man sentenced after sexually assaulting teenage girl he met on Snapchat


ITV | August 24, 2022

Company Listed: Social Media


A man from West Bromwich has been jailed for seven years for sexually assaulting a 15-year-old girl.


Hanveer Sunner, 22, of Springfield Crescent, was sentenced at Birmingham Crown Court yesterday (Tuesday 23 August).


He will also be included on the sex offenders' register for life.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


Twitter has issues keeping your data secure. Here’s what you can do.


Washington Post | August 24, 2022

Company Listed: Twitter


If you believe Twitter’s former security chief, the company has a lot of trouble keeping your data secure. So what should you do about it?


In a whistleblower complaint reported by The Washington Post, Peiter “Mudge” Zatko alleged that the company misled the public and regulators about “extreme, egregious deficiencies” in its defenses against hackers. Twitter has said the allegations are “riddled with inaccuracies” from an employee fired after 15 months on the job.

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Snapchat parent company to pay $35 million as part of Illinois privacy settlement


Washington Examiner | August 24, 2022

Company Listed: Snapchat


Snapchat has agreed to pay a $35 million settlement to resolve a lawsuit in Illinois over claims that the company was collecting private data via its filters.


Snapchat's parent company, Snap, agreed to pay the settlement to resolve a class-action suit that claimed the photo-sharing app's filters and lenses violated the state's Biometric Information Privacy Act by collecting data without user consent. Now state residents may get a small payout if they have used the filters in the last seven years.

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Twitter whistleblower to testify in Congress about security failures


Washington Post | August 24, 2022

Company Listed: Twitter


Twitter whistleblower Peiter Zatko will testify before the Senate about his allegations of security failures at the social network, the Senate Judiciary Committee announced on Wednesday.


The hearing is scheduled for Sept. 13, and Zatko, Twitter’s former security chief who is also known as “Mudge,” will appear pursuant to a subpoena. The hearing was announced one day after The Washington Post reported on Zatko’s whistleblower complaint to federal regulators that alleges “extreme, egregious deficiencies” in its defenses against hackers, as well as meager efforts to fight spam.

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Facebook, Twitter dismantle a U.S. influence campaign about Ukraine


Washington Post | August 24, 2022

Company Listed: Facebook, Twitter


Facebook and Twitter disrupted a web of accounts that were covertly seeking to influence users in the Middle East and Asia with pro-western perspectives about international politics, including Russia’s invasion of Ukraine, according to a new report from social media analytics firm Graphika and Stanford University.


The covert influence operation used accounts on Twitter, Facebook, Instagram and other social media giants to promote narratives supporting the interests of the United States and its allies while opposing countries, including Russia, China, and Iran, according to the report.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Trust & Safety, Lead Analyst III - Direct Messaging

Indeed | United States

Posted: August 22, 2022

  • As an ideal candidate, you are collaborative, strategic, innovative, analytical, hard-working, detail-oriented, passionate, proactive, and able to define, develop, and prioritize initiatives for improving Messaging experiences.

  • 5+ years work experience with an emphasis on business intelligence, data analysis, operations or related fields.

  • Able to apply project management best practices.

  • Experience communicating with a wide variety of stakeholders, including Operations, Client Success, Sales, Product, and Engineering teams, including leadership.

  • Knowledge of SQL to write complex, highly-optimized queries across large volumes of data.

  • Text analytics experience on data from a diverse array of data sources, and the ability to synthesize and visualize data for making timely decisions, gaining buy-in from leadership, and developing rules.

T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.