August 02, 2022 T&S Newsletter

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.

How misinformation derails free speech

Straits Times | August 01, 2022

Company Listed: Social Media

DAVOS (Switzerland) - Own nothing, be happy. You might have heard the phrase. It started life as a screenshot, culled from the internet by an anonymous antisemitic account on the image board 4chan.

"Own nothing, be happy - The Jew World Order 2030", said the post, which went viral among extremists.

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Anti-vax Twitter accounts pushing food crisis misinformation, study finds

The Guardian | August 01, 2022

Company Listed: Twitter

Twitter accounts that have promoted QAnon and anti-vaccine conspiracy theories are switching focus and increasingly spreading disinformation about the global food crisis caused by Russia’s invasion of Ukraine, according to a new study.

The research by the Network Contagion Research Institute (NCRI), found that conspiracy theorist social media accounts started pushing the idea that western countries are responsible for the interruption of wheat, barley and maize exports from Ukraine.

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Google’s Removed Over 50k YouTube Channels Linked to Influence Operations Originating from China

Social Media Today | August 01, 2022

Company Listed: Google, YouTube

This seems to be a significant, yet largely buried element within Google’s TAG Bulletin reports, which provide an overview of all of the coordinated influence operations that its team has detected and shut down over time.

As we reported back in May, at the time of Google’s Q1 TAG Bulletin, Google removed more 31,000 YouTube channels linked to Chinese-based influence operations between July last year and March 2022, a huge amount, which far outweighed any other element.

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Citing youth mental health crisis, Calif. lawmakers target social media

UPI | August 01, 2022

Company Listed: Social Media

Karla Garcia said her son's social media addiction started in fourth grade, when he got his own computer for virtual learning and logged on to YouTube. Now, two years later, the video-sharing site has replaced both schoolwork and the activities he used to love -- like composing music or serenading his friends on the piano, she said.

Alessandro Greco, now 11 and a soon-to-be sixth grader, watches videos even when he tells his mom that he is starting homework, making his bed or practicing his instrument. When she confronts him, she said, he gets frustrated and says he hates himself because he feels like watching YouTube isn't a choice.

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Restaurant faces online harassment following author incident

Seattle Times | August 01, 2022

Company Listed: Social Media

It’s hard to miss Epilogue Kitchen and Cocktails when walking through Salem’s downtown district. Taped to its windows are tons of signs, some of them handmade. They read: “Black Lives Matter,” and, “No Place For Hate.”

There are large portraits of George Floyd and Breonna Taylor, and in chalk marker, the names of dozens of other people killed by police in recent years.

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Google purges over 111,000 'bad content' over user complaints in India

Business Standard | August 02, 2022

Company Listed: Google

Google removed 1,11,493 pieces of bad content based on user complaints in June this year in compliance with the new India IT Rules, 2021.

Most of the content it removed were related to copyright violations, while other categories included trademark, court order, graphic sexual content, circumvention, and others.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

Twitter reports largest ever period for data requests in new transparency report

ITPRO | August 01, 2022

Company Listed: Twitter

Twitter has seen its largest ever number of legal demands to remove content, as well as the most government legal demands targeting journalists and news organizations, the company has revealed.

In its 20th transparency report, Twitter released information for the period running from July 1 2021 to December 31 2021. Across the period, a record 47,572 legal demands were made regarding 198,931 accounts, comprising a mixture of court orders and other such formal demands by government entities and the lawyers of individuals for content to be taken down.

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HILL TECH & CYBER BRIEFING: Lawmakers to Take Privacy Pitch Home

Bloomberg Law | August 01, 2022

Company Listed: Social Media

House and Senate lawmakers may soon hit pause on efforts to pass privacy legislation with support divided between claiming easy wins or pushing a package to overhaul privacy policy at large.

Senators view kids’ privacy as low-hanging fruit for congressional action, while the House remains committed to advancing a comprehensive bill.

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New York Attorney General Enforces Data Protection Laws

National Law Review | August 01, 2022

Company Listed: Social Media

As the rate of international cyberattacks increases, it is essential that corporations that collect and store their customers’ personal data keep it safe from breaches. But even large corporations can be slow to act in order to implement effective data protection. Recent enforcement actions reveal that New York is among the states leading the way in investigating and fining corporations for both actual and potential data breach situations. Within the past month alone, Attorney General Letitia James (“NYAG”) secured monetary settlements and consent agreements from two large corporations who failed to maintain adequate administrative, technical and physical safeguards as required by New York law.

In the first, the NYAG joined 45 other states in recovering $1.25 million from Carnival Cruise Line. After Carnival first reported a 2019 data breach in 2020 -- ten months after becoming aware of suspicious activity on its servers -- the states launched an investigation as a possible violation of their data breach notification laws. It revealed that Carnival’s storage of personal information was unstructured and disorganized, and included personal information stored via email and exposed to potential intruders. As a result, in addition to imposing the fine, the states required Carnival to implement a breach response and notification plan, institute email security training for employees, add multi-factor authentication for remote email access, use strong passwords with rotation and secure storage, and implement enhanced logging of network activities and independent security assessments.

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Meta's Facebook Algos Are Losing Ground to Europian's mad men

Washington Post | August 02, 2022

Company Listed: Meta, Social Media

The economy is weakening, and so is demand for advertising — at least, that’s how Facebook parent Meta Platforms Inc. justified its first-ever quarterly decline in revenue last week. Social-media rivals Snap Inc. and Twitter Inc. echoed the gloom, worsening this year’s share-price slump in the sector.

Strange, then, that some of advertising’s more old-school players in Europe, from “Mad Men”-style agencies to billboard operators, are reporting a more upbeat experience. It suggests there are deeper shifts happening in tech and media after Covid-19 and the Ukraine war — and that the “Math Men,” as author Ken Auletta styled them, don’t have all the answers.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Staff Data Scientist- Trust and Safety

Indeed | Miami, FL

Posted: August 01, 2022

  • Have full stack experience in data collection, aggregation, analysis, visualization, productionisation, and monitoring of data science products.

  • Have experience deploying deep learning solutions into production systems.

  • Have experience with developing automated model training and deployment pipelines with AWS Sagemaker.

  • Bachelors or foreign equivalent degree in Computer Science, Statistics, Mathematics, Artificial Intelligence, Quantitative Methods, Cognitive Science, or a closely related quantitative field.

  • 7+ years experience in Data Science, Business Analytics, or Data Analysis.

Trust and Safety Manager

Swimply | United States

Posted: August 02, 2022

  • Interest for developing people, and building high performing teams.

  • 2+ years of experience in an operations, safety, risk/fraud or related environment

  • 1+ years of work experience in people management.

  • Analytical and problem-solving skills.

  • Experience assessing, analyzing and resolving issues, and distill into communication.

  • Analytical skills, with experience solving problems using data and providing practical business insights.

Manager, Trust & Safety Communications

DoorDash | Portland, OR

Posted: August 02, 2022

  • A roll-up-your-sleeves attitude, meticulous attention to detail, and out-of-the-box thinking, coupled with a true team spirit and the ability to juggle projects and priorities, are what makes this group so effective.

  • A role on this team will require expertise in media relations, policy communications, and issues management.

  • You have 5+ years experience in trust and safety communications, crisis management or public affairs.

  • You have experience working in fast-paced, fluid and challenging environments, and are preferably familiar with the tech space and related issues.

  • You have a deep understanding of the media and what makes a story, and a proven record of successfully managing journalists and shaping stories.

Vice President - Trust & Safety

Genpact | New York, NY

Posted: August 02, 2022

  • Strong domain expertise and experience in Trust & Safety operations.

  • Experience in running a P&L for more than a few years.

  • Experience in working with global and diverse teams.

  • Excellent interpersonal skills, including the ability to communicate optimal between different subject areas and have a high level of executive presence.

  • Formidable leadership, outstanding written and oral communications skills, coordination, problem-solving and negotiation skills.

Service Delivery Operations Manager- Trust and Safety

Accenture | Austin, TX

Posted: August 02, 2022

  • Minimum of 6 years of experience in a client facing role.

  • Minimum of 6 years of team management experience managing a team.

  • Minimum of 6 years of experience with managing SLA and or quality metrics.

  • Strong customer service focus.

  • Ability to manage a large team to include management of supervisory personnel.


What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.

Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).

How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at to improve your hiring chances and start doing meaningful work that helps people.