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April 27, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Instagram 'systematically fails' to protect women from online abuse in DMs, study says


Yahoo News | April 26, 2022

Company Listed: Instagram


According to CCDH’s “Hidden Hate” report, the Meta-owned image-sharing platform did not act on 90% of complaints made about gender-based abuse and harassment received via direct messages, despite them being reported via its tools. The platform also did not resolve image-based sexual abuse messages within 48 hours.


The study involved an analysis of 8,717 messages received by five high-profile women on Instagram, including South Asian women’s rights advocate and culture magazine Burnt Roti founder Sharan Dhaliwal.

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Reaction to Musk Offer Suggests Content Moderation More About Control Than Safety


Fairfieldsuntimes | April 25, 2022

Company Listed: Social Media


The reaction among the press and tech communities to Elon Musk’s efforts to purchase Twitter has been nothing short of apocalyptic. A common theme has been that democracy itself would be under threat if unelected billionaire oligarchs controlled what was allowed online. Yet this is precisely how social media works today. The Musk controversy, like the Cambridge Analytica story before it, highlights the real issue: the fight over content moderation is less about online safety and more about who controls the digital public square.


Only a year ago, the media cheered the unilateral decisions by a handful of billionaires to effectively banish then-President Donald Trump from the digital public square. Lawmakers and media outlets alike proclaimed the societal benefits of private companies controlling the digital public square beyond the reach of government. In contrast, the possibility of a libertarian-leaning billionaire like Musk wielding that same power has been presented as nothing short of an attack on democracy itself.

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NY Times writer says 2016 Trump win is ‘what can go wrong’ when social media doesn't manage content thoroughly


Fox News | April 26, 2022

Company Listed: Social Media


A New York Times tech writer bluntly stated that the 2016 U.S. presidential election and Brexit are "what can go wrong" when social media companies fail to adequately manage content.


In a story that appeared on the front page of Tuesday's print edition, Shira Ovide’s tech piece "Buying Twitter, Elon Musk Will Face Reality of His Free-Speech Talk" waded into the heated discussion surrounding the Tesla CEO’s new business venture and the larger issue of how tech companies should regulate content, if at all.

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Tech Giants Duped by Forged Requests in Sexual Extortion Scheme


Bloomberg Law | April 26, 2022

Company Listed: Twitter, Facebook, Instagram


Major technology companies have been duped into providing sensitive personal information about their customers in response to fraudulent legal requests, and the data has been used to harass and even sexually extort minors, according to four federal law enforcement officials and two industry investigators.


The companies that have complied with the bogus requests include Meta Platforms Inc., Apple Inc., Alphabet Inc.’s Google, Snap Inc., Twitter Inc. and Discord Inc., according to three of the people. All of the people requested anonymity to speak frankly about the devious new brand of online crime that involves underage victims.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


It's like pouring ink into a lake... it flows everywhere': Facebook doesn't know where users' data goes due to its 'open border' system that could see it fail 'tsunami' of crackdowns by privacy regulators, leaked document reveals


Daily Mail | April 26, 2022

Company Listed: Social Media


Leaked documents have revealed that brass at flailing social media giant Facebook have failed to keep track of its nearly 3billion users' personal data, as the Mark Zuckerberg-led company continues to face scrutiny from privacy regulators.


In an internal document obtained by Motherboard, privacy engineers for the site pointed out flaws in the site's data management system, admitting they have no idea where its users' data goes.

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Elon Musk’s Deal for Twitter Includes a $1 Billion Breakup Fee


NY Times | April 26, 2022

Company Listed: Twitter


If the $44 billion deal between Elon Musk and Twitter falls apart, either side may have to pay the other $1 billion, according to a securities filing on Tuesday.


The world’s richest man struck a deal on Monday to buy the social media company for $54.20 a share. Mr. Musk, who also leads the electric carmaker Tesla and the rocket maker SpaceX, has said he plans to take Twitter private and that he wants to improve the product and promote free speech on the platform.


The deal is not set to close for another three to six months, Twitter told its employees on Monday. According to Tuesday’s filing, Twitter would have to pay Mr. Musk in certain circumstances if the deal goes awry. That would include if the social media company signed a deal with another suitor whose offer it deemed superior. Mr. Musk, for his part, would have to pay if his financing for the deal falls apart.

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Leaked memo: Facebook does not control its data-sharing practices


Washington examiner | April 26, 2022

Company Listed: Facebook


Facebook is beginning to realize how little control it has over its ability to regulate data collection and ad operation.


A recently leaked internal memo from Facebook revealed that the company has no idea where its user data are going or what it is doing with them. This revelation could complicate the company's future as a growing number of countries attempt to regulate and protect user privacy and digital ad sales.


“We do not have an adequate level of control and explain ability over how our systems use data, and thus we can’t confidently make controlled policy changes or external commitments such as ‘we will not use X data for Y purpose,’" Facebook's privacy engineers wrote in a 2021 memo, according to Motherboard. "And yet, this is exactly what regulators expect us to do."

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T&S Good News

Some of the good news in the T&S industry that leaders want to know


Elon Musk and the Gray of ‘Free Speech’


NY Times | April 26, 2022

Company Listed: Google, Microsoft


The internet as we know it is a constant act of choosing some speech over others.


Google and Microsoft decide which search results appear first and which ones are buried on Page 400. Twitter and Facebook often choose whether you might run across photos from your cousin's engagement party or your elected representative's tweets. Apple says yes or no to each app that is available in its store. Even not allowing spam to flood your inbox is a choice to shunt aside a kind of speech.


These decisions are choices about who gets to say what and where and to whom, and they are an inevitable and sometimes welcome part of the websites and apps where we spend our days.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.


Specialist Child Safety and Abuse Trust and Safety


Google | Washington, DC, USA

Posted: April 27, 2022

  • Experience in operations management, internal and external relationship building, and working across cross-functional teams

  • Ability to work successfully in cross-functional teams, including with stakeholders and executives

  • Excellent analytical, troubleshooting, and problem-solving skills

  • Excellent communication skills

Compliance Lead Analyst, Trust and Safety


Google | Sunnyvale, CA, USA

Posted: April 27, 2022

  • Bachelor's degree or equivalent practical experience.

  • 7 years of experience with analytical tools and/or data analysis (e.g., SQL, Python, dashboards).

  • Experience reviewing sensitive content.

  • Ability to work non-standard hours on a rotating basis as required.

  • Experience with global risk projects, compliance programs, and solutions.

  • Experience leading cross-functional projects across organizational boundaries.

  • Experience communicating technical concepts with multiple cross-regional and cross-functional stakeholders.

Data Analyst, Trust and Safety, Research and Insights


Google | Sunnyvale, CA, USA

Posted: April 26, 2022

  • Minimum qualifications:4 years of experience in computer intrusions, digital crimes investigations, and/or internet based fraud/abuse

  • Experience querying datasets using SQL and building dashboards

  • Experience solving for repeatability and scalability of data and metrics

  • Ability to multitask and prioritize in a fast-paced environment

  • Excellent attention to detail and time management skills #.35

Workflow Management Lead, Trust & Safety


TikTok | Mountain View, CA, USA

Posted: April 26, 2022

  • Bachelor degree or above

  • 5+ years of relevant experience with at least 3 years of people management experience

  • You possess strong leadership skills - a background in leading, managing and mentoring teams

  • You come with previous experience in an Operations role within a BPO / Social Media / Call center environment - experience with Content Moderation / Safety would be an advantage

  • You pay attention to detail - comfortable using data to analyse performance and using insight to drive performance

Product Manager - US Trust & Safety


TikTok | Mountain View, CA, USA

Posted: April 26, 2022

  • 1-3 years of work experience in Trust & Safety, operational, or risk management roles

  • Demonstrated success in managing strategic and operationally complex Product features/Projects

  • Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations

  • Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data

  • Attention to detail, highly self-driven and results oriented

  • Strong communication skills across technical and non-technical audiences

  • Deep understanding of abuse trends specific to US cultural norms and sensitivities

  • Experience working with international partners at different time zones

  • Bilingual in English and at least one other language (e.g., Mandarin)


T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.