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April 22, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Regulation has to be part of the answer’ to combating online disinformation, Barack Obama said at Stanford event


Stanford | April 21, 2022

Company Listed: Social Media


During a speech at Stanford University on Thursday, former U.S. President Barack Obama presented his audience with a stark choice: “Do we allow our democracy to wither, or do we make it better?”


Over the course of an hour-long address, Obama outlined the threat that disinformation online, including deepfake technology powered by AI, poses to democracy as well as ways he thought the problems might be addressed in the United States and abroad.

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How End-To-End Encryption Impacts Human Rights? The Good and The Bad


Medianama | April 21, 2022

Company Listed: Meta


End-to-end encryption of messaging directly enables the right to privacy, which in turn enables other rights such as freedom of expression, association, opinion, religion, movement, and bodily security,” Business for Social Responsibility (BSR) said in its report on the impact of end-to-end encryption (E2EE) published on April 4.


While end-to-end encryption is being promoted by companies and civil groups for its privacy benefits, governments and law enforcement agencies have been against it because E2EE makes it hard for them to track down criminals. The BSR report lays out the arguments that exist on both sides of this debate.

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How to Decide Whether To Share Content on Social Media


FORBES | April 21, 2022

Company Listed: Social Media


Sharing original content is more impactful than just “liking” other people’s posts. When should you post content?


For busy professionals, sharing original content can seem like a heavy lift. Busy people will say, “I don’t have the time to be on social media” or “I don’t have the time to write a thoughtful post.”


By not engaging with social media in a strategic way, you are losing out on opportunities to advance your career. It is not enough to keep your head down and do good work. Your network needs to be aware of your expertise. Sharing content with your network will help you to share your expertise and enhance your professional brand.

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Russia fines Google over Ukraine 'fakes', far-right content – TASS


Reuters | April 22, 2022

Company Listed: Google


A Russian court has fined Alphabet Inc.'s (GOOGL.O) Google 11 million roubles ($137,763) for failing to delete what it terms "fake" information about the conflict in Ukraine and YouTube videos produced by Ukrainian far-right groups, TASS reported.


Russia's communications watchdog said earlier this month that it was taking steps to punish Google for "spreading fakes" on YouTube, and has previously warned the U.S. company that it would be fined if it failed to comply, part of a wider battle with foreign tech firms and media to control information flows.

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Facebook content disputing violence in bucha shared more than the truth: Study


Arabnews | April 22, 2022

Company Listed: Facebook


A new study by the Institute for Strategic Dialogue has found that 27.5 percent of the Facebook posts it analyzed “cast doubt on the legitimacy of images from Bucha used by Western mainstream media,” and even more importantly, gained “significantly more traction online than those that did not question the mainstream narrative.”


Russian troops withdrew from the Ukrainian city of Bucha on March 30. As international media outlets reported their departure, footage of destruction, deaths and testimonies emerged.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


What challenges does the metaverse pose? Developers say data privacy security, disinformation & hate speech


Thetechpanda | April 21, 2022

Company Listed: Social Media


According to a study, surveyed developers pointed to data privacy security, disinformation and hate speech as the most potent challenges of the metaverse.


A new kind of social media is on the horizon, where developers touch users in an unprecedented way, the metaverse. While this fills us with awe and inspiration, all isn’t hunky dory when it comes to shaking hands virtually.


We already know the pitfalls of data privacy and fake news. We will see this on a metaverse version, says this commissioned study that examined how developers feel about the current state and inevitable evolution of the metaverse.

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Vietnam plans 24-hour take-down law for "illegal" social media content: sources


Zawya | April 21, 2022

Company Listed: Social Media


HANOI/SINGAPORE- Vietnam is preparing new rules requiring social media firms to take down content it deems illegal within 24 hours, three people with direct knowledge of the matter said.


The planned amendments to current law will cement Vietnam, a $1 billion market for Facebook, as one of the world's most stringent regimes for social media firms and will strengthen the ruling Communist Party's hand as it cracks down on "anti-state" activity.


The 24-hour time frame to take down "illegal content and services" will not have a grace period, while active "illegal livestreams" must be blocked within three hours, the people said. Companies that do not meet the deadlines could see their platforms banned in the country, they added.

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End of the Five Star Burnt Lasagne?


National Law Review | April 21, 2022

Company Listed: Social Media


The Competition and Markets Authority (CMA) published yesterday proposals to protect consumers from fake online reviews and to give full legal status to the CMA’s guidance published earlier this year regarding goods and services supplied via a subscription model.


Under the proposals a new law would be implemented to make it “clearly illegal” to pay for the writing or hosting of fake online reviews with new powers for the CMA to fine businesses up-to 10% of global turnover (or £300,000 in the case of individual traders) for breaches. It would also become an offense to offer to write or commission fake reviews.

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As Europe Approves New Tech Laws, the U.S. Falls Further Behind


NY Times | April 21, 2022

Company Listed: Social Media


In just the last few years, Europe has seen a landmark law for online privacy take effect, approved sweeping regulations to curb the dominance of the tech giants and on Friday was nearing a deal on new legislation to protect its citizens from harmful online content.

For those keeping score, that’s Europe: three. United States: zero.


The United States may be the birthplace of the iPhone and the most widely used search engine and social network, and it could also bring the world into the so-called metaverse. But global leadership on tech regulations is taking place more than 3,000 miles from Washington, by European leaders representing 27 nations with 24 languages, who have nonetheless been able to agree on basic online protections for their 450 million or so citizens.

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T&S Good News

Some of the good news in the T&S industry that leaders want to know


Google will let users reject all cookies after French fine


Protocol | April 21, 2022

Company Listed: Google

When faced with the annoying cookie pop-up on every website — you know the one — sometimes it's easier to "accept all" cookies than to manage cookie preferences, a thing I never ever want to do. In Europe, Google will now have to give users the option to "reject all" cookies. Now we just have to pray that this makes it to the U.S.


European YouTube and Search users will now have the option to reject all cookies when they visit websites. Previously, the company offered users a range of options to customize their cookie preferences, with a single, bolded button suggesting they should “accept all.” If users wanted to customize their preferences, they were forced to navigate through different menus in a tedious process. Clicking “accept all" was simply easier. (We've all been there.)

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.


Product Policy Lead, Deceptive Activities & Actors - Trust & Safety

TikTok | Mountain View, CA, USA

Posted: April 22, 2022

  • Bachelors degree in political science, government, cybersecurity communications, law or related field

  • 7+ years of experience in security, government, or technology focused on addressing misrepresentation, inauthentic behaviour, and/or influence operations at scale

  • Experience with people management and success in cross-functional collaboration

  • Expertise on actors who may engage in coordinated misinformation campaigns, influence operations, and/or inauthentic behavior on social media

  • Content knowledge around misinformation narratives, influence operations, and inauthentic behavior on social media

  • Experience with international technology/online content and /social media issues

  • Ability to quickly identify problems, thoroughly analyse them and deliver feasible policy solutions

  • Technical fluency to understand and analyze technical investigative reports to provide accurate policy guidance

Emergency Response Specialist - Trust & Safety

TikTok | Los Angeles, CA, USA

Posted: April 22, 2022

  • You come with a Bachelor's degree and a minimum of two-year work experience, preferably in internet content safety and/or risk management

  • You have the ability to work effectively under high pressure, with strong interpersonal and communication skills to engage with different teams

  • You possess an aptitude for numbers and quantitative skills, with knowledge of social media content and sensitivity to safety issues

  • You pay good attention to detail, are a self-starter with a positive attitude

  • You are fluent in speaking/reading/writing English, with the proficiency in a third language being a huge plus

  • SQL/Data analytics skills will be a huge plus

Specialist, Child Safety and Abuse, Trust and Safety

Google | California, USA

Posted: April 22, 2022

  • Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing whats right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

  • As a Specialist in Child Safety and Abuse within the Trust and Safety team, youll be part of a global team that ensures the seamless detection and removal of content across the broad spectrum of online child abuse and exploitation. Through your close partnerships with Legal, Policy, Product, and Engineering, you'll define and implement our enforcement strategy, and manage global time-sensitive escalations and incidents with minimal impact to our users, business, or brand. This role may review graphic, controversial, and sometimes offensive content during the course of the role in line with Google's policies.

  • At Google we work hard to earn our users trust every day. Trust & Safety is Googles team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Googles products, protecting our users, advertisers, and publishers across the globe in over 40 languages

Policy Manager, Medical Misinformation, Trust and Safety (Portuguese)

YouTube | San Bruno, CA, USA

Posted: April 22, 2022

  • Bachelor's degree or equivalent practical experience.

  • 4 years of experience working with policies or user safety.

  • Experience in operations such as scaled or sales operations, vendor management or process, or organizational optimization.

  • Ability to speak and write in Brazilian Portuguese fluently.

  • Experience identifying abuse trends or working in news or policy with knowledge of international issues (e.g., freedom of expression, online controversial content, misinformation, cyber crime, etc.).

  • Experience in content policy, anti-abuse, and reviewing online content.

  • Experience in the misinformation space, specifically in Brazil, Mexico, or other Latin American markets.

  • Experience building relationships with cross-functional partners across geographies.

Manager, Trust and Safety Support Operations

Thumbtack | Salt Lake City, UT, USA

Posted: April 22, 2022

  • 2-4 years relevant experience demonstrating leadership in Trust and Safety, risk mitigation, or customer experience roles

  • 3 years of experience in people leadership with a track record of hiring and developing great talent across a broad spectrum of geographies; delivering superior results and developing a customer-focused culture

  • Proven experience navigating and mitigating risk through sound judgment and decision making

  • Experience perpetuating structures, systems, and processes that build toward a determined focus on high-quality user experiences


T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.