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April 19, 2022 T&S Newsletter



Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


APAC consumers share more data, but will ditch firms over security breach


Zdnet | April 19, 2022

Company Listed: Social Media


Consumers in Singapore and Australia share more personal information now than they did two years ago, but more in the two Asian markets will ditch service providers that suffer a data breach than their global counterparts. The former also are disgruntled about having to provide their data to use online services.


Some 67% of respondents across Singapore and Australia felt they had little choice but to divulge their personal information in order to use online services. In fact, 54% said they shared their data with so many organizations online each day that they could not verify each company's ability to safeguard personal data, according to a survey commissioned by security vendor Imperva.

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Social media sharing: how much is too much?


Piquenewsmagazine | April 18, 2022

Company Listed: Social Media, Facebook


Vancouver cybersleuth Derek Manky says if you wouldn’t share personal information in a waiting room, you shouldn’t be sharing it on social media.


"A best foot forward is a zero-trust environment,” Manky said. "There's too much trust online."


He said the more information you post on social media platforms like Facebook, Instagram and Twitter, the greater the chances that a cybercrook can profile you and target you to be scammed.

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Passing the buck, Eric? NYC Mayor Adams blasts social media for 'brewing' online hatred that stoked subway shooting suspect Frank James: Says firms must 'step-up' to prevent crime


Dailymail | April 18, 2022

Company Listed: Social Media


Mayor Eric Adams has raised eyebrows after pinning part of the blame for NYC's crime wave on social media firms' failure to police violent uploads.


The mayor, 61, was asked whether we need a better way to 'track' potentially dangerous individuals like Frank James, who is accused of shooting 10 people at a subway in Brooklyn last week.


James had posted hate-filled videos on YouTube, including one just a day before the attack in which he admitted: 'I can say I wanted to kill people. I wanted to watch people die.'

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Egypt cuts TikTok influencer sentence to three years


Aljazeera | April 18, 2022

Company Listed: TikTok


An Egyptian court has reduced TikTok influencer Haneen Hossam’s 10-year “human trafficking” sentence to three years, a judicial source has said.


The source told the AFP news agency on Monday that despite Hossam’s jail time being cut, she was also fined 200,000 Egyptian pounds ($10,740) by the Cairo Criminal Court.


The targeting of female influencers has rekindled a heated debate in Egypt over what constitutes individual freedoms and social values.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


Policy recommendations for addressing content moderation in podcasts


Bookings | April 18, 2022

Company Listed: Social Media


A great reckoning has arrived for content moderation in podcasts. Just as Facebook, Twitter, YouTube, and other digital platforms have struggled for years with difficult questions about what content to allow on their platforms, podcast apps must now weigh them as well. What speech should be permitted? What speech should be shared? And what principles should inform those decisions?


Although there are insights to be gleaned from these ongoing discussions, addressing the spread of hate speech, misinformation, and related content via podcasts is different than on other social-media platforms. Whereas digital platforms host user-generated content themselves, most podcasts are hosted on the open web. Podcasting apps typically work by plugging into an external RSS feed, downloading a given podcast, and then playing it. As a result, the main question facing podcasting apps is not what content to host and publish, but instead what content to play and amplify.

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T&S Good News

Some of the good news in the T&S industry that leaders want to know


Instagram Tests New Safety Feature For Scrolling Through The Platform & Allows Users To Save Posts Within A Chat


Digital information world | April 18, 2022

Company Listed: Instagram


Instagram is reportedly working on a Safe Browsing option in its settings, and is also adding a Collaborative Collection feature to its chat.


Both of these features have come to us via screenshots posted by social media researcher and reverse engineer Alessandro Paluzzi. There’s not a lot to discuss about the features since they’re not available across all platforms, leaving details a little sparse. But the screenshots provide just enough context to start a conversation regarding them. The first one that we’ll discuss is the new Safe Browsing option. Instagram’s been attempting to make the platform safer for individuals on the platform, offering different tools to this end. Other than upping the ante on its community guidelines, Instagram’s also offered users a number of censorship options to protect them from hate speech and the like. There’s also been discussion regarding the creation of an “Instagram Kids” platform, although further development on the project was halted back in late 2021. Then again, it’s clear that Meta’s attempting to very publicly push these safety features, and I’m sure that much of this publicity can be traced back to the scathing leaks by whistleblower Frances Haugen.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.


Trust and Safety UX Researcher

Apple | Cupertino, CA, USA

Posted: April 19, 2022

  • 3+ years conducting user experience research, and/or design research in industry or academia

  • Experienced in designing and carrying out research studies on various online harms (ie content moderation, misinformation and disinformation, personal safety) using qualitative and quantitative methods (this is a quant leaning mixed-methods role)

  • Exceptional at approaching research with curiosity and compassion, perceiving users' needs, and passion for advancing knowledge and understanding of online harms and inspiring creative problem solving

  • Proven track record leading research and collaborating with teams to identify important research questions

  • Experience with applied statistics, and partnering with data science and analytics teams to analyze data, establish and track metrics, conduct A/B tests, and report on trends and insights

  • Expert in synthesizing and translating research findings to inform key decision making for policies, products, and operations

  • Excellent communication and presentation skills, with an emphasis on the ability to tell a compelling story with research

Capacity Planning Analyst, Trust & Safety

TikTok | Mountain View, AR, USA

Posted: April 18, 2022

  • Bachelor's Degree in Business, Mathematics, Economics, supply chain management or quantitative field

  • 5+ years work experience in an analytical role (including business/financial/data analysis, market research, etc.)- Strong critical thinking and analytical reporting skills

  • Thrives in a fast paced work environment juggling multiple priorities

  • Strong quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications, ie. SQL required.

Strategy and Operations Principal, YouTube Trust and Safety

YouTube | San Bruno, CA, USA

Posted: April 19, 2022

  • 10 years of experience in management consulting, investment banking, operations, and/or a management role in a global technology company

  • 2 years of experience in people management

  • Experience leading projects and analyses

  • Experience implementing strategic and large scale projects in a demanding, change-oriented, fast-paced environment requiring a high degree of deadline-driven productivity

  • Experience in program management including leading cross-functional projects to drive strategic initiatives forward

  • Experience with maintaining attention to initiative execution details and explaining initiatives to executives

  • Experience successfully navigating and influencing within a complex business environment

Global Child Safety Team Specialist, Risk and Res

TikTok | Mountain View, CA, USA

Posted: April 18, 2022

  • Passion about protecting children

  • At least 3 years hands on experience from either an Investigative or Trust and Safety Analytical role

  • Fluency in Portuguese and English (written & verbal). - Experience in reviewing or being exposed to sensitive content and a deep understanding of removal workflow calibrations and escalations management

  • Experience in working on Trust and Safety issues or similar related field of work, and types of online abuse

  • Proven ability to analyze information, to assess threat and risks in a safe environment

  • Proven ability to make important decisions independently and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality

  • Excellent verbal and written communication skills and ability to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement partners

Policy Lead, Hate/Harassment, Trust and Safety

YouTube | San Bruno, CA, USA

Posted: April 19, 2022

  • Bachelor's degree or equivalent practical experience

  • 5 years of experience in developing or managing policy for an online platform/engagement with online public policy issues

  • Experience working with global teams and communicating with cross-functional stakeholders

  • Excellent written and verbal communication, presentation, and problem-solving skills

  • Experience in data-driven impact analysis

  • Experience implementing strategic and/or large-scale projects in a fast-paced environment

  • Ability to work in a changing environment

  • Ability to engage and discuss sensitive or controversial topics

  • Excellent attention to detail


T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.