April 18, 2022 T&S Newsletter

Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

Subscribe to the newsletter here

T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.

Instagram under fire over sexualised child images

The Guardian | April 17, 2022

Company Listed: Instagram, Facebook

Instagram is failing to remove accounts that attract hundreds of sexualised comments for posting pictures of children in swimwear or partial clothing, even after they are flagged to it through the in-app reporting tool.

Instagram’s parent company, Meta, claims it takes a zero-tolerance approach to child exploitation. But accounts that have been flagged as suspicious through the in-app reporting tool have been ruled acceptable by its automated moderation technology and remain live.

Read More

Child abuse, violence, assault: Doesn’t Facebook care about its content moderators?

Independent | April 15, 2022

Company Listed: Facebook

Recent revelations have laid bare Facebook’s continued neglect of contract content moderators around the world. As the Online Safety Bill and other legislation is enacted, we are calling on lawmakers all over to seize this golden opportunity and set minimum standards for how social media companies moderate harmful content, in a way that respects and upholds their workers’ rights.

In 2019, Mark Zuckerberg’s company turned to Sama, a US-based subcontractor, to be its primary content moderation partner across Africa. Sama primarily supports data services for Fortune 50 companies, but heavily promotes its social mission of lifting marginalized people out of poverty by giving “dignified” work. But in reality, reporters discovered, Sama was using these workers to sift through thousands of hours of murders, rapes, suicides, child sexual abuse, and other graphic content, without reasonable pay, training or emotional support.

Read More

How to stop Spotify sharing your personal data

Knowtechie | April 17, 2022

Company Listed: Spotify

When you consider companies that harvest user data for profit, free-to-use services, such as Google and Facebook, may come to mind. But even paid services, like Spotify Premium, collect and sell your data.

Collecting user data can be highly profitable, and even some pay-to-use services can’t resist the urge to share our personal information with advertisers and other interested parties.

The music streaming platform seems content to capture whatever user data it can to ostensibly conduct research, improve products, and target ads. While these reasons are fair, they connect to a larger goal: to make money.

Read More

T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

Why Researchers Want Broader Access to Social Media Data

Undark | April 18, 2022

Company Listed: Social Media

WITHIN DAYS of Russia’s recent invasion of Ukraine, several social media companies took steps to reduce the circulation of Russian state-backed media and anti-Ukrainian propaganda. Meta (formerly Facebook), for example, said it took down about 40 accounts, part of a larger network that had already spread across Facebook, Instagram, Twitter, YouTube, Telegram, and Russian social media. The accounts used fake personas, replete with profile pictures likely generated with artificial intelligence, posing as news editors, engineers, and scientists in Kyiv. The people behind the network also created phony news websites that portrayed Ukraine as a failed state betrayed by the West.

Disinformation campaigns have become pervasive in the vast realm of social media. Will technology companies’ recent efforts to combat propaganda be effective? Because outsiders are not privy to most of the inner workings of the handful of companies that run the digital world — the details of where information originates, how it spreads, and how it affects the real world — it’s hard to know.

Read More

Saudi Arabia to continue blocking calls on apps not cooperating with regulations: Minister

Arabnews | April 17, 2022

Company Listed: Social Media

Saudi Arabia will continue blocking call facilities on apps that do not comply with regulatory and safety protocols in the country, according to Abdullah Al-Swaha, Minister of Communications and Information Technology.

In a televised interview, the minister made it clear that no one will be allowed to cross what he sees as a red line, which guards the nation's security and sovereignty.

The minister noted that maintaining the confidentiality of customers’ data has emerged as a global challenge, due to the fact that people used to share sensitive data with social media platforms negligently.

Read More

How Should India Regulate Online Gaming?

Medianama | April 18, 2022

Company Listed: Social Media

The focus should move away from prohibitions and punitive measures. This approach to regulation would serve the interests and put greater power in the hands of different stakeholders,” Meta’s Public Policy Director Sunil Abraham said during a panel discussion on a model framework for regulating India’s online gaming sector, organised by the All India Gaming Federation (AIGF).

Abraham was joined by Sarika Aggarwal Synrem, Commissioner & Secretary, Government of Meghalaya; and Dr. Subi Chaturvedi, Chief Corporate Affairs and Public Policy, Inmobi; in a discussion moderated by Gowree Gokhale, Partner, Nishit Desai Associates.

Read More

New disinformation law will be soon announced, Turkish official says

Dailysabah | April 17, 2022

Company Listed: Social Media

The new disinformation law to protect public order, personal rights and freedoms will soon be shared with the public, with work on the draft still ongoing, Chair of the Digital Platforms Commission in Parliament and Justice and Development Party's (AK Party) Hatay deputy Hüseyin Yayman said Saturday.

Speaking to Anadolu Agency (AA), Yayman underlined that digital networks are not only high on the agenda of Turkey but also the world.

Giving the example of the ongoing war between Ukraine and Russia, Yayman said: "A period called the era of hybrid wars has started. For example, the massacre in Bucha: The Russian side says, 'Ukrainians did this,' the Ukrainian side says, 'Russians did this.' In fact, we clearly see that disinformation is being used even in war. Our concern is to eliminate or minimize this disinformation, fake news, both in daily life, in public order, in social life and in the state-citizen relationship."

Read More

New internet laws return to Parliament for second reading this week

Tdpelmedia | April 17, 2022

Company Listed: Social Media

Parliamentarians will debate the government’s groundbreaking Online Safety Bill which requires social media platforms, search engines and other apps and websites allowing people to post content to improve the way they protect their users.

Ofcom, the regulator, will have the power to fine companies failing to comply with the laws up to ten per cent of their annual global turnover, force them to improve their practices and block non-compliant sites. Crucially, the laws have strong measures to safeguard children from harmful content such as pornography and child sexual abuse.

Read More

Law ‘leaves children open to abuse on livestreams’

Thetimes | April 18, 2022

Company Listed: Social Media

A loophole in the Online safety bill would let predators use livestreams to abuse children, victims have warned despite ministers claiming that the proposed law will leave no hiding place for criminals.

Nadine Dorries, the digital secretary, said the legislation would “make the UK the safest place to surf the web”. MPs begin debating the bill this week.

Read More

T&S Good News

Some of the good news in the T&S industry that leaders want to know

WhatsApp Is Letting You Adjust Privacy Settings For Specific Contacts

Lowyat | April 17, 2022

Company Listed: WhatsApp

WhatsApp is rolling out a new feature for beta users that lets them adjust certain privacy settings for specific contacts. The settings can also be fine-tuned further to cover other users such as profile photo, “About” section, and “Last Seen” status.

At the moment, these settings only allow you to display them to either everyone, your contacts, or absolutely nobody. The new feature enhances the privacy setting so you can choose to let your contacts have access to these sections of your WhatsApp account but still blacklist certain people.

Read More

T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Sr. Global Leader - Risk and Response, AWS Trust & Safety

Amazon | Washington, DC, USA

Posted: April 18, 2022

  • Drive high-impact and highly cross-functional initiatives while simultaneously tracking a set of smaller projects

  • Demonstrated strong project management skills — driving goal setting and efficient

Enforcement Detection Analyst, Trust and Safety

YouTube | San Bruno, CA, USA

Posted: April 17, 2022

  • Bachelor's degree in Engineering, Computer Science, Mathematics, Statistics, a related technical field, or equivalent practical experience

  • 2 years of analytical work experience

  • Experience with machine learning, programming (e.g., Python, Java), database querying (e.g., SQL), and statistics

  • Experience with creating metrics to measure performance of models, building dashboards, and reporting

Analytics Program Manager, Trust and Safety

YouTube | San Bruno, CA, USA

Posted: April 18, 2022

  • 3 years of program management experience

  • Experience in project management, relationship building, and stakeholder management with cross-functional teams

  • Experience working with SQL

  • MBA.

  • Excellent organizational and project management skills.

  • Excellent project-management and communication skills with a high attention to detail.

Senior Quality Manager, US Trust & Safety-Los Angeles, CA

TikTok | Los Angeles, CA, USA

Posted: April 18, 2022

  • Minimum BA/BS degree in Business, Statistics, or relevant field and/or 5-6 years of relevant experience

  • 3-4 years in Content Quality, TnS Operations, or similar industry

  • 3+ years managing FTEs and working with BPOs

  • Strong analytical skills with the ability to perform complex data analysis to derive key insights

  • Able to speak to data with excellent communication skills

  • Experience working cross-functionally with external and internal teams

  • A willingness to dedicate by show of strong ownership and putting business needs first

  • Ability to lead effectively, prioritize projects, and ensure the delivery of high quality work under time constraints

Senior Proactive Trust & Safety Operations Specialist

Snap Inc. | Seattle, WA, USA

Posted: April 18, 2022

  • Comfort working within a content moderation environment

  • Ability to problem solve, both independently and with peers, and to structure ambiguous business challenges into actionable plans

  • Background working effectively with cross-functional teams and management

  • Excellent verbal and written communication skills, and ability to communicate effectively and appropriately within all levels of the organization

  • Ability to prioritize, focus and thrive in a dynamic work environment, and to adapt to evolving business needs

  • Process driven individual with a proven track record of developing and implementing new processes and identifying opportunities to improve or build on existing processes

  • Great judgment and excellent leadership skills

  • Bachelor’s degree or equivalent work experience

  • 3+ years of experience working in technology, safety, or a related field

  • Flexible work-hours: full-time and weekends as needed


What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.

Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).

How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at to improve your hiring chances and start doing meaningful work that helps people.