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April 12, 2022 T&S Newsletter


Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Meta speaks out about tackling Facebook scam ads in Malaysia


Marketing Interactive | April 12, 2022

Company Listed: Meta, Facebook


Meta has spoken up about a series of scam ads allegedly appearing on its Facebook platform. The ads, which were brought to light by content platform SoyaCincau, had attempted to pass off as real ads from The Star and the Sun daily. These ads were reportedly finance-related and made promises about ways to earn money without paying taxes or owning a luxury car. According to SoyaCincau, logos and names of The Star and the Sun daily were used to pass off as legitimate ads. However, the URL used in the ads were different from the actual version - Thestarasia.co, Thestarpage.site, and Thestarblog.co.


These URLs take users to a website that resembles The Star, in particular, accompanied by bylines to ensure the page seems legitimate. However, upon clicking any of the links on the website, users are taken to the gambling website of Me88.

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Instagram ‘negligent’ over harassment in women’s DMs, study claims


Fox6now | April 11, 2022

Company Listed: Instagram


Direct messages are the mostly unseen side of social media. They’re private, individualized and personal — and a new study found they’re also often filled with hate and abuse that goes unchecked.


The Center for Countering Digital Hate (CCDH) combed through thousands of direct messages sent on Instagram to women with high-profile accounts and found that not only did Instagram make it hard in some cases to report the abuse, but that Instagram also failed to act on 90% of researchers’ incident reports.

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Instagram impersonation fraud up by 155% as organised crime continues to thrive on social media


Inews | April 12, 2022

Company Listed: Instagram, Social Media


Impersonation scams on Instagram have risen in recent times, contrasting with a drop in frauds taking place on Snapchat and Facebook, according to Lloyds Bank.


Reports of impersonation fraud originating on Instagram rose 155 per cent in the 12 months to March 2022, compared to the previous 12 months.


The uplift means Instagram has become the new battleground between the public and the organised criminal gangs who perpetrate fraud on a mass scale, the lender claimed.

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"This Windows malware aims to steal your social media passwords. Hackers are trying to steal passwords for social media accounts - and that's most likely through malware hidden in cracked versions of software."


Zdnet | April 12, 2022

Company Listed: Social Media


Cybersecurity researchers at Zscaler are warning about malware dubbed FFDroider that is designed to steal usernames and passwords, along with cookies from infected Windows computers.


FFDroider is mainly focused on stealing login credentials for social media websites, including Facebook, Instagram and Twitter, but it also steals passwords for Amazon, eBay and Etsy accounts. The malware can steal cookies from Google Chrome, Mozilla Firefox, Internet Explorer and Microsoft Edge browsers.

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LinkedIn apologizes for labeling Air Force vet’s post as ‘hate speech’


NY Post | April 11, 2022

Company Listed: LinkedIn


LinkedIn reversed course on Monday and reinstated an Air Force veteran’s post about student loans and apologized for labeling the innocuous statement as “hate speech.”


“Freedom has been secured with our blood, sweat, lives and tears,” the veteran, Gretchen Smith, told Fox News. “Every American has a duty to protect our freedoms.”


She added: “I am grateful LinkedIn reinstated our account. Now we can resume focusing on veterans in crisis/need.”

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Metaverse: These are the unsettled legal issues users and companies could face


Finance Yahoo | April 11, 2022

Company Listed: Social Media


Yahoo Finance’s Alexis Keenan joins the Live show to discuss legal issues and the regulatory outlook for the metaverse.


Video Transcript

BRIAN CHEUNG: OK, let's say hypothetically, you did something bad in the Metaverse. I'm just asking for a friend. Let's say you did something maybe that wouldn't be considered a good thing to do in the real verse. What's your recourse? Is there any consequence? Is there a court? Is there a law enforcement agency in Decentraland or in any other Metaverse?

Let's bring in Yahoo Finance's Alexis Keenan, who's been looking into that question, because, obviously, a lot of gray area around this new space here. Is it like Maritime law, Alexis, or are there just no rules out there right now? Give us a breakdown.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


European Digital Compliance: Key Digital Regulation & Compliance Developments - April 2022


Jdsupra | April 11, 2022

Company Listed: Social Media


To help organisations stay on top of the main developments in European digital compliance, Morrison & Foerster’s European Digital Regulatory Compliance team reports on some of the main European digital regulatory and compliance developments that have taken place in the first quarter of 2022 – and we look forward to what to expect in forthcoming months.


This follows on our previous updates on European digital regulation & compliance developments for Q1, Q2, Q3 and Q4 of 2021.

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Public figures back new online safety laws after suffering from abuse online


Shponline | April 11, 2022

Company Listed: Social Media


Public figures who have suffered online abuse, including Carol Vorderman, Peter Andre and Amber Gill, have come out in support of world-leading online safety laws following an exclusive discussion recorded at the Science Museum, London.


Digital Secretary Nadine Dorries met with several celebrities such as Emily Clarkson, ex-footballer Anton Ferdinand, The Voice finalist Okulaja, model and influencer Fadhi Mohamed, Olympic javelin thrower Tessa Sanderson and former Love Island contestant Sharon Gaffka to discuss how new online safety laws will protect people from trolls and cyberbullying and hold tech companies to account.

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Online Harm, Hate and Illegal Content: UK Adds to Online Safety Bill


Jdsupra | April 11, 2022

Company Listed: Social Media


The UK government has introduced its Online Safety Bill to Parliament. The new Bill was amended at the last minute to include new online offences and greater obligations on technology providers to do more to prevent “harmful but not illegal” online activity.


Ever since the UK government first published its draft Online Safety Bill (the “Bill”) in June 2021, the merits and faults of the proposed new regime have been fiercely debated on a global stage. But between first publication and, now, the first formal step on the legislative journey, the Bill has been strengthened by the addition of a range of further online offences and obligations on digital service providers to do more to prevent online harm.

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T&S Good News

Some of the good news in the T&S industry that leaders want to know


SafeGuard Cyber Provides Security Advice for Defending Against Browser-in-the-Browser (BitB) Attacks


Dark Reading | April 11, 2022

Company Listed: Social Media


A clever new credential phishing attack known as "Browser-in-the-Browser" (BitB) has recently emerged which could catch many employees off-guard, leading to dangerous account takeover attacks that impact corporations.


The BitB attack, which is now being used by the Ghostwriter hacking group, is nearly invisible to its victims since it deftly exploits the single sign-on (SSO) authentication method common on websites. The attack imitates a legitimate SSO popup window, such as "Sign in with Google" or "Sign in with Facebook," and is even able to spoof a real URL address, which makes it difficult to tell if the login window is fake.

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Meta Shares Insights into its Reporting and Safety Tools in New Video Series


Social Media Today | April 11, 2022

Company Listed: Meta


Social media has become a key connective tool for many people, and the only way to stay connected with family and friends at times (especially, say, during a pandemic when we’re all locked in place).


But with social media use comes an inherent level of risk. This was highlighted last year when a report shared as part of the ‘Facebook Files’ leak underlined the mental health dangers of Instagram use, for teen girls specifically. With unrealistic beauty standards on show, combined with criticisms and other behaviors that can frame things in an unsafe way, Instagram in particular, can be a dangerous place to be spending too much time, which is why Meta has provided a range of safety tools and controls to help.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.


Abuse Analyst, New Products, YouTube Trust and Safety

YouTube | Los Angeles, CA, USA

Posted: April 12, 2022

  • Bachelor's degree or equivalent practical experience.

  • Experience with fraud and abuse dynamics in online platforms.

  • Experience in data analysis and statistical modeling.

  • SQL experience (e.g., SQL, MySQL, MapReduce).

  • Experience in Python, R, or MATLAB.

  • Experience in project management, data management, metrics analysis, experiment design, and automation.

  • Experience with classification systems, ranking systems, or similar.

  • Experience collecting, managing, and synthesizing large data sets and information from disparate sources, statistical modeling, data mining, and data analysis.

  • Experience with problem-solving and excellent quantitative skills, with the ability to translate analytical insights into business strategies and actions.

  • Interest in fraud and abuse dynamics in online platforms.

Policy Advisor, Kids, Family Experiences, Trust and Safety

Google | San Francisco, CA, USA

Posted: April 12, 2022

  • Bachelor's degree or equivalent practical experience

  • 4 years of relevant work experience

  • Experience working on kids & family policies, including accounting for the developmental needs of children in developing product and content policies

  • Experience with policy and knowledge of the technology sector and key policy issues affecting kids online (e.g., online safety, parental supervision, right to participation, etc)

  • Experience with advanced product/program management

  • Experience using data and technology to solve business problems

  • Ability to translate complex issues into simple, clear language and to collaborate with cross-functional stakeholders and navigate organizational boundaries

  • You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency

Senior Product Manager, Trust and Safety

Etsy | United States

Posted: April 12, 2022

  • As a Senior Product Manager, you'll play a leadership role in understanding new requirements in the pipeline, advocating for the voice of the customer, and crafting Etsy's regulatory compliance long-term product development strategy

  • You will be working with a dedicated cross-functional squad that includes engineering, design, research, and analytics and be a core liaison to legal and compliance

  • Lead all aspects of the squads product vision, strategy, development, and execution

  • Synthesize and develop product strategy with business partners on Legal, Policy, and Trust &

  • Work closely and collaboratively with design and engineering to build products that are effective, scalable, and easy-to-use for buyers, sellers, and agents

  • Prioritize product roadmap through continuous iteration, user research and analysis, and experimentation when appropriate

  • Of course, this is just a sample of the kinds of work this role will require You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law

Trust and Safety Team Lead

TikTok | Nashville, TN, USA

Posted: April 12, 2022

  • 1-2 years of experience leading teams (preferably in a contact center environment)

  • Good judgment, a high level of confidence, attention to detail, and a commitment to confidentiality required

  • Excellent communication, interpersonal and time-management skills (written and oral)

Project Manager, Launch & Incubation – Remote

Discord | Denver, CO, USA

Posted: April 12, 2022

  • 2+ years work experience in project and/or program management, strategy or related roles

  • Strong experience working on product development and/or partnering with technical/engineering teams to launch new features

  • You're comfortable building models and forecasting outcomes based on limited precedent

  • You proactively work through issues and keep projects moving forward

  • A background in Trust & Safety work or a strong interest in online harm mitigation--you've seen how seemingly safe features are abused by bad actors, and understand tradeoffs and risk that come with launching new features

  • Strong stakeholder management skills--you're adept at improving processes you don't directly own, and know how to leverage the skills of multiple disparate teams

  • Experience in process mapping with tools (ex


T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.