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April 11, 2022 T&S Newsletter


Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.


Nothing Concerns the Public More about the Metaverse than the Misuse of Their Personal Data


Morningconsult | April 11, 2022

Company Listed: Social Media


Tech companies have been the subject of sustained criticism in recent years for lax approaches to data protection, content moderation, user safety and impacts on mental health.


And their moves into the metaverse appear to be sparking many of those same fears in the public, a Morning Consult survey found, with many U.S. adults also concerned about the cost of the technology and its effects on their physical well-being.

Read More


Apple, Meta gave user data to hackers pretending to be govt officials: Report


Menafn | April 10, 2022

Company Listed: Apple, Meta


According to three people familiar with the situation, Apple Inc. and Meta Platforms Inc., the parent company of Facebook, supplied consumer data to hackers impersonating law enforcement authorities. In response to the fake“emergency data requests,” Apple and Meta gave user data. It was the customer's address, phone number, and IP address, in mid-2021.


As per the report, such demands usually only get grants with a search warrant or subpoena signed by a court. The emergency demands, on the other hand, do not require a court order.


The same hackers sent a bogus legal request to Snap Inc., but it's unclear whether the firm responded with data. It's also unclear how many times the companies released information in response to fictitious court requests.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here


Policy recommendations to Facebook during times of war


Moderndiplomacy | April 09, 2022

Company Listed: Social Media


In today’s digital world, it is an undeniable fact that social media has become a vital platform to carry out public and propagandist activities. Its use has even sometimes harmed communities through misinformation and fake news. With the plethora of information out there on Facebook, it’s hard for people to filter real and fake news. Platforms like Facebook, Whatsapp and YouTube form the major part of people’s lives in today’s world and more so in crucial times like war. Although major social media platforms have suspended their services in Russia, the negative consequences of social media have not been curbed fully.


Social Media and War

The use of social media is increasingly becoming a new weapon in modern warfare. It is impacting military and civilian lives, leaking wrong information and spreading rumors. When Facebook and Twitter continue playing violent videos of the war, it adds more anxiety in the lives of people actually facing the war. The Russia- Ukraine war is not the first social- media war but definitely the most seen on digital platforms. The use of media by Russians to interfere with 2016 US elections is a debated fact. The Cambridge Analytica scandal has played a role in revealing the power Facebook has in influencing global opinion.

Read More


Twitter bans Bill Clinton rape accuser Juanita Broaddrick over COVID-19 vaccine tweet


News.yahoo | April 11, 2022

Company Listed: Twitter


Juanita Broaddrick has been banned from Twitter after the platform flagged her most recent tweet challenging the effectiveness of the coronavirus vaccines.


Broaddrick, the former nursing administrator who accused former President Bill Clinton of raping her, provided to Fox News Digital an email from Twitter announcing the suspension of her account.


The company said her account has been locked for "violating the policy on spreading misleading and potentially harmful information related to COVID-19."

Read More


Meta to stop people from sharing private residential info of other users


Business-Standard | April 11, 2022

Company Listed: Meta


Meta (formerly Facebook) is ending an exception to its existing rules that allowed users to post private residential information of people on its platforms if it was "publicly available" elsewhere.


Reacting to a decision by Facebook Oversight Board, Meta agreed to remove the exception from its policy.


"As the board notes in this recommendation, removing the exception for 'publicly available' private residential information may limit the availability of this information on Facebook and Instagram when it is still publicly available elsewhere," the company said.

Read More


T&S Good News

Some of the good news in the T&S industry that leaders want to know


Meta to activate elections operation center in the country


Mb | April 11, 2022

Company Listed: Meta


Just in time for the May 9th Philippine General Elections, Meta will be activating an Elections Operation Center in the country to monitor critical issues and respond to emerging risks in real-time. Meta, the parent organization of Facebook, Instagram, and WhatsApp shared this news during a press briefing last Thursday.


The Meta Elections Operation Center is a war room with subject matter experts from across the company on critical issues including misinformation, safety, human rights, and cybersecurity — similar to the ones established during the Brazilian and US elections in the past years. This team will include local experts who can speak the vernacular and have a deep understanding of the context on the ground.

Read More


T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.


Program Manager, Trust & Safety

ROBLOX | San Mateo, CA, USA

Posted: April 11, 2022

  • B.A. or B.S. degree or equivalent project or program management experience

  • 5+ years of experience leading end-to-end program management and large-scale change management efforts across multiple functions preferably in the tech industry

  • Experience with program & project management practices, tools, and methodology

  • Experience working in operations, collaborating with global teams, multinational vendors & BPOs

  • Strong understanding and demonstrated experience in the areas of Continuous Improvement, Operational Excellence

  • Excellent verbal and written communication skills

Risk Program Analyst, Trust and Safety

Google | New York, NY, USA

Posted: April 11, 2022

  • Bachelor's degree or equivalent practical experience

  • 5 years of experience working in risk, audit, governance, and/or compliance

  • Experience in risk modeling or scenario analysis in financial or government services

  • 5 years of relevant work experience across risk management discipline, data science, or statistical analytics

  • Experience with risk management including risk analytics, statistical modeling, risk assessments, risk event monitoring, research, scenario analysis, or systemic risk assessments

  • Demonstrate relationship management and problem-solving skills, ability to manage collaboration and influence cross-functionally and with executive-level leadership

  • Demonstrated project management capabilities and verbal/written communication skills

  • Solid analytic capacity and/or developing systematic structure within a complex environment

Product Marketing Manager - Trust and Safety - New York, NY

TikTok | New York, NY, USA

Posted: April 11, 2022

  • You have 3+ years in product marketing or policy program experience, ideally related to Trust & Safety

  • Excellent organization, project management, and problem-solving skills

  • Comfortable in an experimental and extremely fast-paced environment

  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously

  • You have a high level of integrity as well as interpersonal skills as you often act as the “glue” between internal departments

  • You are a compelling storyteller who can communicate in succinct and inspiring ways to a variety of audiences, including internal stakeholders and external audiences

Associate Marketing Manager - Trust & Safety Marketing

Amazon | San Francisco, CA, USA

Posted: April 11, 2022

  • Outstanding written and verbal communication skills and are a natural storyteller

  • Strong project management capabilities including planning, prioritizing and execution

  • A collaborative mindset that fosters teamwork across teams

  • Fluency with data, and comfort with using insights to develop marketing plans

  • Bachelor's degree in marketing, communications, psychology, computer science, or a related field

Product Policy Manager, Integrity and Authenticity - Trust & Safety

TikTok | Mountain View, CA, USA

Posted: April 11, 2022

  • 5 years of experience in Public Policy, Government, Law, Academia or related field- 2 years of experience directly related to the Integrity vertical (e.g., social media platforms, content policy development, elections, mis/disinfo, media publishing & freedom of expression)

  • Ability to think both strategically and tactically, and thrive in a fast-paced environment

  • Demonstrated success in cross-functional collaboration


T&S FAQs

What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.


Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).


How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at trustsafetyinstitute.com to improve your hiring chances and start doing meaningful work that helps people.