April 06, 2022 T&S Newsletter

Early Warning | Policy & Regulations | Good News | Jobs & Careers | T&S FAQs

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T&S Early Warning News

Get ahead of new stories that are impacting the T&S industry.

India blocks 22 YouTube news channels citing national security

Reuters | April 05, 2022

Company Listed: YouTube

India's government on Tuesday said it has banned 22 YouTube channels, including four of Pakistani origin, for disinformation on subjects concerning national security and public order, the latest such federal crackdown in the country.

The country's Ministry of Information & Broadcasting said the blocked YouTube channels had a combined total of 2.6 billion viewers.

The government, which invoked "emergency powers" under India's IT laws, said it had for the first time blocked 18 Indian YouTube channels, with previous actions focusing on accounts it has said operated from neighbouring Pakistan.

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TikTok is having a bad war,' say disinformation experts

France24 | April 06, 2022

Company Listed: TikTok

Every day, Shayan Sardarizadeh, a journalist with the BBC's disinformation team, ploughs through a hallucinatory mix of fake and misleading information about the war being spewed out on the video-sharing site.

"TikTok is really not having a good war," he told AFP.

"I haven't seen another platform with so much false content," he added.

"We've seen it all: videos from past conflicts being recycled, genuine footage presented in a misleading way, things that are so obviously false but still get tens of millions of views."

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Man incorrectly listed as mass shooting victim in social media posts

Fox40 | April 05, 2022

Company Listed: Social Media

A Sacramento man who many thought had been killed in Sunday’s shooting on K Street is alive and well.

Incorrect messages on social media spread false rumors about Ricardo Ignacio’s death.

Ignacio was candid about his feelings when he found out he was named as one of the victims in a shooting tragedy that left six people dead and another 12 injured in downtown Sacramento Sunday morning.

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The Metaverse: Technology, Privacy and Security Risks, and the Road Ahead

Moderndiplomacy | April 06, 2022

Company Listed: Social Media

A metaverse is a combination of persistent, multi-user, shared, 3D virtual spaces that are intertwined with the physical world and merged together to create a unified and perpetual virtual universe. Users enter the metaverse with avatars, and can interact with each other and with the items, applications, services, and businesses that the metaverse contains. In particular, the metaverse is currently seen as the next evolution of the Internet. That is, a technology-empowered, cyber-physical Internet 3.0 capable of surpassing the mobile Internet paradigm. This vision of the metaverse as the next evolutionary leap of both our physical and digital networking capabilities and thus, also of our social life perfectly explains the massive hype and the spasmodic attention that built rapidly around the metaverse.

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T&S Policies & Regulations

Regulatory news and policy decisions impacting the T&S ecosystem.

Compare and review T&S Policies for dozens of companies here

Twitter’s ‘safety mode’ could shield politicians from harassment. It could also silence critics.

Washingtonpost | April 05, 2022

Company Listed: Twitter

For months, Twitter has been building out a new safety tool aimed at making it easier for users to tune out harassment, including by automatically blocking “uninvited” messages.

But the social network is still grappling with whether those protections should extend to politicians, who free speech advocates fear could use the features to silence critics.

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"The FBI is spending millions on social media tracking software"

Washingtonpost | April 05, 2022

Company Listed: Social Media

Social media users seemed to foreshadow the Jan. 6 attack on the U.S. Capitol and the FBI apparently missed it.

Now, the FBI is doubling down on tracking social media posts, spending millions of dollars on thousands of licenses to powerful social media monitoring technology that privacy and civil liberties advocates say raise serious concerns.

The FBI has contracted for 5,000 licenses to use Babel X, a software made by Babel Street that lets users search social media sites within a geographic area and use other parameters.

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The UK’s Online Safety Bill: more revisions needed to ensure legislation tackles harms on the web

Globalgovernmentforum | April 05, 2022

Company Listed: Social Media

I grew up in Dodge City, Kansas, a part of the United States that many associate with settlers, cowboys, and outlaw gangs; a part of the United States that many call the “Wild West.” It is fitting then that I spend my days here in England at the University of Oxford researching online harms in an online space which many today consider the “Digital Wild West”.

Like in the Old West, powerful companies hold outsized sway. Substitute powerful railroad and mining companies with online social media and e-commerce platforms and you have some idea of the chaos and mayhem that self-regulation in this new environment brings to the concept of online harms. Much like the Wild West, many have now come to realise a sheriff might be needed to introduce the rule of law and order to the online world. The UK’s Online Safety Bill takes on the challenge of trying to define and regulate online harms. This Bill appoints technology companies to be the sheriffs and Ofcom as the deputy of the Digital Wild West. I study malicious actors online (e.g., trolls, hate groups) and misinformation, so I was interested to see how the Bill would address these topics.

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Aussie Social Media Influencers Could Face Up To 5 Years in Jail Under New Crackdown

Ladbible | April 06, 2022

Company Listed: Social Media

Aussie social media influencers who specialize in finance are being targeted under a new federal crackdown.

‘Finfluencers’ are content creators who offer financial advice in investing, budgeting and all things money across their social media platforms.

They've recently come under scrutiny by the Australian Securities and Investments Commission (ASIC), as many financial content creators don’t have a license.

ASIC released new guidelines that state influencers who continue to talk about ​​stocks, investment funds or financial products without a license will face five years in jail as well as a hefty $1 million fine.

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Big Tech and Free Speech: How Both the Left and the Right Are Wrong

Fee | April 05, 2022

Company Listed: Facebook

The war of words over online speech has been fierce and apparently unresolvable.

From the left, we have calls to crack down on “misinformation” and mounting pressure on internet companies to take down “dangerous” COVID-19 content especially.

President Biden went so far as to accuse Facebook of “killing people” by allowing “vaccine misinformation” on its platform.

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T&S Good News

Some of the good news in the T&S industry that leaders want to know

Avast Adds New Privacy and Scam Protection Features to Avast One

Prnewswire | April 05, 2022

Company Listed: Social Media, Avast

Avast (LSE: AVST), a global leader in digital security and privacy, has enhanced its all-in-one protection service Avast One with new features designed to protect people from online scams, fraud, and other personal privacy threats. A key enhancement, Email Guardian, makes it easier to spot malicious communications so that everyone, no matter their technical expertise, can stay safe from scams by proactively scanning web links in messages before they are opened and blocking malicious attachments sent to and from email accounts.

Avast One is a cross-platform service that goes beyond antivirus to include built-in technologies that improve online privacy, security, identity, and performance for the modern internet. In addition to scam and online fraud protection, the new update to Avast One includes Online Safety Score, a feature launching on Windows and Android which gives users regular feedback on their digital habits and provides personalized tips to improve online and device safety. Privacy Advisor, an educational tool that offers simple step-by-step instructions to adjust and improve privacy settings on popular platforms such as Google™, Facebook™ and LinkedIn™, is now available on both Windows and Mac while the Smart Virtual Private Network (VPN), a feature that automatically activates a VPN session when visiting banking websites or connecting to public Wi-Fi, is also available on both platforms as part of Avast's multi-platform commitment.

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T&S Careers & Jobs

T&S jobs posted recently, often within the last 24 hours, looking for top talent.

Check out all the recent T&S job postings here.

Group Product Manager- Trust & Safety

Intuit | Arizona City, AZ, USA

Posted: April 04, 2022

  • We are seeking a leader who thrives on innovating and implementing Trust & Safety programs to reduce manual efforts

  • 7+ years of experience in technical product management of multiple scrum teams and outcomes

  • 5+ years operational experience and strong aptitude in all aspects of operations leading people, process, and technology

  • Ability to translate industry trends and critical operations findings into a compelling narrative

  • Strong background managing projects regarding risk, compliance and security initiatives with a focus on automation and machine learning

  • Strong analytical skills and a data driven mind-set-ability to identify key metrics and use data insights to drive business priorities

  • Experience building and driving a durable roadmap (1-3-5 year plans) and ability to prioritize requirements across enterprise platforms and operational processes

Product Manager, Trust and Safety

Upwork | San Francisco, CA, USA

Posted: April 05, 2022

  • Build a prioritized roadmap that modernizes our identity verification experience and improves our users' experiences when Trust & Safety violations occur, to help keep Upwork's community safe.

  • Collaborate with partners in design, engineering, marketing, research, sales, legal, and analytics to execute against that roadmap, rigorously testing hypotheses and iterating as you learn.

  • Build a strategic vision that maps the projects we build into a broader ecosystem of systems and tools to support the future needs of Upwork Trust & Safety.

  • Deliver measurable results that show progress in improving customer experiences while reducing fraud and abuse on Upwork.

Senior PMT – Trust and Safety, Prime Video Services LLC | New York, NY, USA

Posted: April 03, 2022

  • 2+ years of experience with end to end product delivery.

  • 5+ years of technical product management, program management or engineering experience.

  • Bachelor’s Degree.

  • Experience contributing to engineering discussions around technology decisions and strategy related to a product.

  • Experience owning roadmap strategy and definition.

  • Experience owning feature delivery and tradeoffs of a product.

Policy Lead, Personalization and Privacy, Trust and Safety

Google Inc. | Washington, DC, USA

Posted: April 04, 2022

  • Bachelor's degree or equivalent practical experience

  • 3 years of experience in policy analysis or policy development

  • Experience working on use of personal data or personalized technology solutions

Trust & Safety Investigator - Platform Ops

Cloudflare | Austin, TX, USA

Posted: April 05, 2022

  • You have 1- 3 years of anti-abuse or support escalations experience at an Internet Service Provider or hosting provider Demonstrate working knowledge of DNS and how the Internet works Working knowledge of financial fraud You’ve worked with lawyers, and legal teams.

  • You’ve interacted with law enforcement individuals and agencies

  • Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor You have excellent written and verbal communication skills You have a strong anti-abuse and/or support escalation background Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks Bonus Points: Experience with the legal considerations related to hosted material (notice & takedown)

  • Familiarity with DMCA (Digital Millennium Copyright Act), copyright, and trademark issues.

  • Familiarity with ICANN Compliance requirements Familiarity with Email delivery and IP Reputation management.


What is T&S?

Great question (and one the industry hasn’t fully agreed upon). Think of Trust & Safety as the organization that protects social media and Big Tech companies and users from online abuse. As long as users are able to generate content online, time has told us that a minority of these users will create content that is offensive, scandalous, fraudulent, disingenuous, misinformative, hateful, spiteful, and harmful. T&S fights this with flexible policies, resilient operations, and informed detections.

Is T&S interesting?

That depends. If you enjoy stopping bad actors and keeping good people safe, then you’ll love T&S. It requires understanding new technologies and staying on top of breaking issues across society and the world. It also pays Big Tech salaries (no coding skills required).

How do you get into T&S?

That’s the tricky part. The short answer is: not easily. Most T&S orgs are part of Big Tech and (as a result) pay extremely well, so jobs are highly competitive. If you don’t know someone in the industry who can help refer you in, then you can learn more about T&S policies, current events, issues, regulations, and jobs at to improve your hiring chances and start doing meaningful work that helps people.