Thumbtack

Thumbtack

Marketplace

Misleading Content

Policy Date:

Apr 14, 2022

Genuine, thoughtful reviews provide the trust our community relies on. To that end, we prohibit:

Reviews not directly related to a pro’s professionalism, interactions, or performance on a project started or completed.

Reviews that do not represent users’ actual, personal experience.

​Reviews unrelated to the actual project, such as political or social commentary.

Reviews which are not posted after a reasonable and sensible period following the work. Reviews must be posted either within one year after the customer submitted the request, or within one year of the last day the pro worked on the project.

Content that endorses or promotes illegal or harmful activity or violence, or is profane, vulgar, obscene, threatening, or discriminatory.

Content that violates another person or entity’s rights, including intellectual property rights and privacy rights (for example, personally identifying information).

Commercial promotion of products or services.

Content that discloses confidential information related to a Thumbtack Marketplace Trust and Safety investigation.

​In order to maintain trust on our site, Thumbtack doesn't edit, change, or delete reviews that comply with our Content Policy. Thumbtack customers can add one update to each review — learn more in Review a pro.