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Harassment, Hateful Content, Hate Speech, Bullying, & Threats

Policy Date:

Apr 14, 2022

We identify, detect, and take appropriate actions to remove bad actors
At Match Group, we prohibit the following groups of people from using our products.
Anyone younger than 18 years of age;
Anyone who has been convicted or pleaded no contest to a felony, violent or sexual crime;
Registered sex offenders;
Anyone suspected of sex trafficking.
Match Group’s Terms & Conditions authorize us to remove users who fall into any of the categories above, as well as to conduct searches of sex offender registries and other searches of publicly available records. If a user has been reported for domestic abuse, assault, or criminal activity (past or present) while they are active on our platforms, all accounts found that are associated with that user will be banned from our platforms.
We have a zero-tolerance policy for hate speech
We have a zero-tolerance policy for hate speech on our platforms. In addition to our human moderators and investment in technology to detect banned language, we encourage and rely on our network of users to report any inappropriate language so that our Customer Care teams can investigate and take appropriate action.
We ban and block underage users
With the combination of technology and human resources, Match Group works diligently to keep underage users off of our platforms. In addition to using sophisticated artificial intelligence, our brands collect birthdates, phone numbers, pictures, bios and other inputs used for age verification, as well as check profiles for red flags to keep underage users off our platforms. Human moderators also review accounts that have been flagged either by automated systems or by user reports, and act on those reports accordingly.
We do not allow prostitution, sex trafficking, or solicitation
Promoting or advocating for commercial sexual services, human trafficking, or other non-consensual sexual acts is strictly prohibited and will result in your account being banned from all Match Group platforms. Solicitation of any kind is also prohibited. If the purpose of a profile is to advertise an event, business, non-profit, political campaign, contest, or to conduct research, we may delete and ban that account.
We ban and block fraudulent behavior and scams
Match Group has a dedicated team and sophisticated technology that detects and removes spam and fraud using a variety of tools including conducting automated and/or manual reviews of each member profile to block IP addresses from high-alert countries, identifying stolen credit card numbers, and detecting suspicious language in profiles. The Match Group brands instruct users to never send money to someone they meet on our platforms, and to report any individual who asks that they do. These steps are designed to stop scams in their tracks and help protect the next potential victim.
For more information on romance scams and how to protect yourself, learn more from Federal Trade Commission’s Consumer Information’s website.
If you believe you were a victim of fraud you should report the scam on our platforms and contact local law enforcement.

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