• 1-3 years of experience in customer support or trust & safety role
• Demonstrated ability to handle confidential and sensitive information with discretion
• Analytical Aptitude
• Efficient prioritization
• Attention to detail and powerful observational skills
• Strong written communication
• Reliable at-home high speed internet
• Have a customer-centric point of view and communicate with a kind and enthusiastic tone across all contact channels
• Positive, goal-oriented and able to work well independently as well as on a team