• B.A. or B.S. degree or equivalent program management experience
• 3+ years of experience in program management or QA, preferably within the Trust & Safety space
• Experience working in moderation and collaborating with global teams, multinational vendors & BPOs
• Excellent verbal and written communication skills
• Excellent judgment and the ability to make tough calls in ambiguous situations
• An empathetic approach to dealing with sensitive Trust & Safety concerns