• Bachelor's degree or higher
• Minimum of 3-4 years experience in a community management role
• Advanced knowledge of Salesforce
• Critical thinking skills to understand and summarize complex issues within minutes
• Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment
• Thrive in a fast-paced and quickly changing and evolving environment
• Extreme attention to detail
• Passion for helping people