High School Diploma or GED Equivalent
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Bilingual in English and Arabic, with advanced command in reading, writing, and verbal communication
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Minimum of 6 months experience in a professional or military setting
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Excellent communication (verbal and written), facilitation, and interpersonal skills
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Passion for ensuring a world class user support experience
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Quick learner and adaptable to learn new processes, concepts, and skills
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Excellent organizational and time management skills
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Strong attention to detail, results-oriented, self-directed, and inquisitive
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Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
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Ability to remain neutral and review work as defined by policies and procedures and keeping personal bias aside
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States