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Trust & Safety Sr. Manager, Quality Operations


Omaha, NE

United States



Date Posted:

Mar 24, 2022


• 8+ years of experience in a Quality Analysis, Process Improvement or a comparative Operations role, preferably within a Trust & Safety organization
• 4+ years of management experience
• Undergraduate degree is essential: Bachelor of Science / Bachelor of Arts
• 3+ years leading a team of Quality Analysts and/or similar roles
• 3+ years of experience with Content Moderation, Policy or Anti-Abuse Operations 
• Familiarity with Internet Policy and Trust & Safety risk trends like spam, fraud, identify theft, abuse and misinformation
• Demonstrated ability to analyze data and processes, derive insights, report insights in clear format, and present insights in compelling fashion to leadership
• Outstanding leadership, facilitation, and problem-solving skills
• Ability to effectively collaborate and influence at all levels of the organization
• A broad enterprise-wide view of the business and varying degrees of appreciation of strategy, processes, and capabilities, enabling technologies and governance
• Experience managing/supporting vendor relationships related to abuse prevention solutions 
• Strong situational analysis and decision-making abilities
• Must be systems-oriented, enjoy working with new tools, and be a self-motivated learner
• Well-versed in software product/service market strategies
• Experience working in fast paced, high-growth, and results orientated environment that demands excellence
• Ability to succeed in a highly collaborative team environment with multiple in-flight initiatives and stakeholders
• Exceptional communication skills and the demonstrable ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
• Experience with change management
• Superior judgment, problem resolution, team building, negotiation, decision-making skills
• Ability to successfully navigate between tactical and strategic objectives
• Manages confidentiality without exception
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

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